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BSOD. WinDbg log. Needs help

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#1 shinichi


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  • 1 posts
  • Local time:02:28 AM

Posted 22 July 2009 - 05:24 AM

Hi, i currently build a new com and my com keeps crashing occasionally after i play games such as counter strike: source, call of duty 4 and sims3. However, this does not happen with Warcraft III frozen throne.

My computer specs are:
Intel Core i7-920
Gigabyte X58-UD3R motherboard
Gigabyte GTS 250 1GB
Gigabyte 750W psu
500GB SATA seagate HDD
3x1GB DDR3 1333 kingston memory
My old IDE DVD burner drive

Below is my WinDbg log on my Memory.dmp and i really could not decipher what is my problem. I will be greatful on any help provided in solving my computer's problem.

Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: C:\Windows\Symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (8 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.x86fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0x81e1b000 PsLoadedModuleList = 0x81f32c70
Debug session time: Wed Jul 22 02:36:17.063 2009 (GMT+8)
System Uptime: 0 days 14:36:45.198
Loading Kernel Symbols
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, 960e6835, 9caf2b84, 0}

*** ERROR: Symbol file could not be found. Defaulted to export symbols for win32k.sys -
Page 94c4f not present in the dump file. Type ".hh dbgerr004" for details
Page 94c4f not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
Probably caused by : win32k.sys ( win32k!EngNineGrid+20e2 )

Followup: MachineOwner

5: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
Arg1: c0000005, The exception code that was not handled
Arg2: 960e6835, The address that the exception occurred at
Arg3: 9caf2b84, Trap Frame
Arg4: 00000000

Debugging Details:

Page 94c4f not present in the dump file. Type ".hh dbgerr004" for details
Page 94c4f not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

960e6835 8b11 mov edx,dword ptr [ecx]

TRAP_FRAME: 9caf2b84 -- (.trap 0xffffffff9caf2b84)
ErrCode = 00000000
eax=fe217970 ebx=00000000 ecx=20000000 edx=93a00de0 esi=fe217970 edi=00000000
eip=960e6835 esp=9caf2bf8 ebp=9caf2c48 iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
960e6835 8b11 mov edx,dword ptr [ecx] ds:0023:20000000=????????
Resetting default scope



PROCESS_NAME: explorer.exe


LAST_CONTROL_TRANSFER: from 81e42918 to 81ee8b0d

9caf2744 81e42918 0000008e c0000005 960e6835 nt!KeBugCheckEx+0x1e
9caf2b14 81e6683a 9caf2b30 00000000 9caf2b84 nt!KiDispatchException+0x1a9
9caf2b7c 81e667ee 9caf2c48 960e6835 badb0d00 nt!CommonDispatchException+0x4a
9caf2bf4 960bfe41 fe21d100 fe217970 00000000 nt!Kei386EoiHelper+0x186
WARNING: Stack unwind information not available. Following frames may be wrong.
9caf2c48 960bf18c 00000001 9caf2c70 960bf093 win32k!EngMulDiv+0xb232
9caf2c54 960bf093 892cfac0 00000001 892cfac0 win32k!EngMulDiv+0xa57d
9caf2c70 820334cb 892cfac0 00000001 7553761a win32k!EngMulDiv+0xa484
9caf2cdc 8201006f 000000ff 892cfac0 892cfb01 nt!PspExitThread+0x488
9caf2cf4 81ecef7a 89901e50 9caf2d20 9caf2d2c nt!PsExitSpecialApc+0x22
9caf2d4c 81e65d26 00000001 00000000 9caf2d64 nt!KiDeliverApc+0x1dc
9caf2d4c 77365e74 00000001 00000000 9caf2d64 nt!KiServiceExit+0x56
02f9f70c 00000000 00000000 00000000 00000000 0x77365e74


960e6835 8b11 mov edx,dword ptr [ecx]


SYMBOL_NAME: win32k!EngNineGrid+20e2



IMAGE_NAME: win32k.sys


FAILURE_BUCKET_ID: 0x8E_win32k!EngNineGrid+20e2

BUCKET_ID: 0x8E_win32k!EngNineGrid+20e2

Followup: MachineOwner

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