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Computer Slows down and Audio sounds Corrupted


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5 replies to this topic

#1 interomike

interomike

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Posted 21 July 2009 - 11:13 PM

Hi all not sure if I have a virus or "other".
My computer seems to slow down even thought memory levels and CPU is in the green and also the audio my my system now plays files with a echo or reverb effect. This seems to happen with flash for example.

Are their viruses that attack drivers and the registry?

Any help would be appriciated
Michael

Attached Files



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#2 etavares

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Posted 01 August 2009 - 07:35 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 interomike

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Posted 01 August 2009 - 10:23 PM

Thank you for your help :thumbup2:

My systems seems to slow down then speed up... in addition my audio now sound scratchy and is very faint no matter what type of audio or vidio format I play.
I have rebooted in safemode with Networking and run a scan using Malwarebytes Anti-Malware but nothing was detected. :)

attached please find my log from dds


DDS (Ver_09-07-30.01) - NTFSx86
Run by Michael at 20:07:40.25 on Sat 08/01/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.428 [GMT -7:00]

AV: Trend Micro Internet Security Pro *On-access scanning disabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro Personal Firewall *disabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Gigabyte\Gigabyte GN-WIAG 802.11g WLan\G-EzLink.exe
svchost.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Trend Micro\TrendSecure\SecurityActivityDashboard\tmarsvc.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFCommander.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\Internet Security\UfNavi.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Michael\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://yahoo.com/
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
TB: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [CHotkey] mHotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SoundMan] SOUNDMAN.EXE
dRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\gn-wia~1.lnk - c:\program files\gigabyte\gigabyte gn-wiag 802.11g wlan\G-EzLink.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: att.net
Trusted Zone: sbcglobal.net
Trusted Zone: yahoo.com
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1244256861312
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1244256822453
DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} - hxxps://www.battlefieldheroes.com/static/updater/BFHUpdater_4.0.21.0.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 Security Activity Dashboard Service;Security Activity Dashboard Service;c:\program files\trend micro\trendsecure\securityactivitydashboard\tmarsvc.exe [2009-6-6 181584]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2009-6-6 50192]
R2 TmPfw;Trend Micro Personal Firewall;c:\program files\trend micro\internet security\TmPfw.exe [2009-6-6 497008]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2009-3-10 36368]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe [2009-6-6 677128]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2009-3-10 335376]
S3 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2009-7-20 12672]

=============== Created Last 30 ================

2009-08-01 08:32 141,016 a----r-- c:\windows\system32\ALSNDMGR.WAV
2009-08-01 08:32 6,843,904 a----r-- c:\windows\system32\ALSNDMGR.CPL
2009-08-01 08:32 740,044 a----r-- c:\windows\system32\drivers\ALCXWDM.SYS
2009-08-01 08:32 55,296 a----r-- c:\windows\SOUNDMAN.EXE
2009-07-31 12:09 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-07-30 23:25 <DIR> --d----- c:\program files\BarSim
2009-07-29 23:04 <DIR> --d----- c:\docume~1\michael\applic~1\BitTorrent
2009-07-29 23:04 <DIR> --d----- c:\program files\BitTorrent
2009-07-20 21:45 <DIR> --d----- c:\docume~1\michael\applic~1\Malwarebytes
2009-07-20 21:44 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-20 21:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-20 21:44 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-20 21:44 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-20 21:44 12,672 a------- c:\windows\system32\drivers\cpuz132_x32.sys
2009-07-20 21:44 <DIR> --d----- c:\program files\CPUID
2009-07-20 21:44 <DIR> --d----- c:\program files\Ask.com
2009-07-17 01:33 <DIR> --d----- c:\documents and settings\michael\LocalLow
2009-07-17 01:33 <DIR> --d----- c:\docume~1\alluse~1\applic~1\TVU Networks
2009-07-14 12:24 <DIR> --d----- c:\program files\att-prt22
2009-07-14 12:24 <DIR> --d----- c:\program files\common files\Motive
2009-07-14 12:24 <DIR> --d----- c:\program files\ATT-PRT22-WISE

==================== Find3M ====================

2009-07-20 00:21 189,672 a------- c:\windows\system32\PnkBstrB.exe
2009-07-18 22:43 139,072 a------- c:\windows\system32\drivers\PnkBstrK.sys
2009-06-29 09:12 827,392 a------- c:\windows\system32\wininet.dll
2009-06-29 09:12 17,408 a------- c:\windows\system32\corpol.dll
2009-06-29 09:12 78,336 -------- c:\windows\system32\ieencode.dll
2009-06-17 22:11 192,512 a------- c:\windows\system32\kdfvmgr.exe
2009-06-17 22:11 77,824 a------- c:\windows\system32\kdfapi.dll
2009-06-17 22:11 53,248 a------- c:\windows\system32\Kdfhok.dll
2009-06-17 22:11 387,288 a------- c:\windows\system32\kdfmgr.exe
2009-06-16 07:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 07:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-12 17:32 139,152 a------- c:\docume~1\michael\applic~1\PnkBstrK.sys
2009-06-12 17:32 794,408 a------- c:\windows\system32\pbsvc.exe
2009-06-12 17:32 75,064 a------- c:\windows\system32\PnkBstrA.exe
2009-06-06 21:27 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-06-06 19:39 475,872 a------- c:\windows\system32\kdfinj.dll
2009-06-05 19:05 11,861 a------- c:\windows\system32\drivers\mdc8021x.sys
2009-06-05 18:40 2,678 a------- c:\windows\java\packages\data\LBTJD3XJ.DAT
2009-06-05 18:40 558,142 a------- c:\windows\java\packages\WRJPB5BP.ZIP
2009-06-05 18:40 2,678 a------- c:\windows\java\packages\data\4M8ONDVZ.DAT
2009-06-05 18:40 155,995 a------- c:\windows\java\packages\XBDNTRLN.ZIP
2009-06-05 18:40 2,678 a------- c:\windows\java\packages\data\M8QFNZXR.DAT
2009-06-05 18:40 2,678 a------- c:\windows\java\packages\data\HBZ5V9NJ.DAT
2009-06-05 18:40 2,678 a------- c:\windows\java\packages\data\4VFNRP3B.DAT
2009-06-05 18:37 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-06-03 12:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-07 08:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-04 15:03 348,160 a------- c:\windows\system32\msvcr71.dll
2009-05-04 15:03 499,712 a------- c:\windows\system32\msvcp71.dll
2009-05-04 15:03 59,904 a------- c:\windows\system32\zlib1.dll
2009-05-04 14:53 286,720 a------- c:\windows\system32\libcurl.dll
2009-05-04 14:53 1,028,096 a------- c:\windows\system32\libeay32.dll
2009-05-04 14:53 196,608 a------- c:\windows\system32\ssleay32.dll
2009-05-04 14:53 143,360 a------- c:\windows\system32\libexpatw.dll
2007-02-20 15:11 11,478 a---h--- c:\program files\lab.ico
1995-08-09 17:23 1,036 a---h--- c:\program files\NAME.TRU
1995-07-31 22:34 206,996 a------- c:\program files\STAT.EXE
1995-07-31 22:21 318,680 a------- c:\program files\PROBS.EXE

Attached Files



#4 etavares

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Posted 02 August 2009 - 11:20 AM

Hello, interomike.

There's nothing showing in your logs, but we can try to do a few things. We'll also run an online scan to ensure there are no issues.

Step 1

I see you have the Ask.com toolbar installed. Please see this link for information about it. I recommend you uninstall this program. See below for instructions on how to remove.

The log shows that you have been using so called peer-to-peer or file-sharing programmes (in your case BitTorrent). These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come a long way and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of their malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. I recommend that you uninstall this program. That is optional, however. If you decide to not uninstall, please refrain from using it until I let you know your computer is clean.

To uninstall those two programs as recommended, go to Add/Remove Programs. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.

Ask Toolbar
BitTorrent


Be sure to reboot when done.

Step 2

I see that you have antivirus installed, but it does not appear that it is protecting you in real-time. Your firewall also appears to be disabled. Both of these are critical to protect you from malware.

Please see this link:
http://esupport.trendmicro.com/Pages/How-d...EN-1038331.aspx

for instructions on how to turn on the real-time protection.

Please also enable the firewall by following these instructions.
http://esupport.trendmicro.com/Pages/How-d...EN-1038273.aspx

Step 3

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.

* Please download erunt-setup.exe to your desktop.
* Double click erunt-setup.exe. Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use.
* Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.

You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished with fixing your computer (I will make it clear when we are), you can uninstall ERUNT through Add/Remove Programs. The backups will be stored at C:\WINDOWS\erdnt, and will not be deleted when ERUNT is uninstalled.
  • Open notepad.
  • Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
  • Save it to your desktop (click file, save as) as "fixit.reg" with the quotes.
REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_CLASSES_ROOT\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{5C255C8A-E604-49b4-9D64-90988571CECB}]
[-HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Explorer Bars]
"{32683183-48a0-441b-a342-7c2a440a9478}"=-
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars]
"{32683183-48a0-441b-a342-7c2a440a9478}"=-
[-HKEY_CLASSES_ROOT\CLSID\{32683183-48a0-441b-a342-7c2a440a9478}]

NOTICE: This file was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Locate fixit.reg on your Desktop and double-click on it.
You will receive a prompt similar to: "Do you wish to merge the information into the registry?".
Answer "Yes" and wait for a message to appear similar to "Merged Successfully".

Please reply back letting me know if it merged correctly.


Step 4

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Please reply with
  • ESET log
  • new DDS logs
EDIT: typo

Edited by etavares, 02 August 2009 - 11:48 AM.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#5 etavares

etavares

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Posted 05 August 2009 - 06:36 PM

Hi interomike-

Are you still there? Do you have any questions? Please respond in the next couple of days or this thread may be closed.

Thanks!


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#6 htv8

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Posted 08 August 2009 - 07:29 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

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