Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problems with spyware


  • Please log in to reply
14 replies to this topic

#1 DrPips

DrPips

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 21 July 2009 - 12:37 PM

Hi All,

I'm new to posting here, as I have read many posts concerning my problem, but don't seem to be getting anywhere.

My problems started a week ago when I noticed that Firefox wouldn't link to the correct sites. I tried running my Panda virus scan on full scan mode, but it only scanned about 500 files and said everything was fine.

I have tried several adware checkers and in the process mistakenly installed winifighter, which I can now not remove! My main problem now is that I cannot get adware checkers to run. I either cannot get to the site, (it appears blocked by something) or the program will not run or install updates. I managed to get search and destroy installed, by downloading on another computer and transferring it to infected computer with portable harddrive, and that will update, however when I try to launch the program it just won't start.

I am now running clamwin for anti virus as panda obviously wasn't working.

In summary:

1) Firefox links to wrong sites.

2) Can't remove winifighter.

3) Can't run / update anti spyware.

4) Virus check not scanning properly.

I am running Windows SP3 with 3.2 Gb RAM, Fast processor (can't remember speed, but quad core) 512mb 8800GT GFX card.

If I can give anymore useful information please ask, and any suggestions will be gratefully received, I am starting to tear my hair out!!

Thanks,

Dom

BC AdBot (Login to Remove)

 


m

#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 21 July 2009 - 02:57 PM

OK follow these instructions to see if we can run MBAM.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 22 July 2009 - 03:05 AM

Hi thanks for your reply.

I wouldn't have thought that merely changing the file name would let the program work, but it did. Below is the log report:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

22/07/2009 08:06:18
mbam-log-2009-07-22 (08-06-18).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 199579
Time elapsed: 2 hour(s), 5 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\jpipenuv.exe

(Trojan.FakeAlert.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer

(Trojan.DNSChanger) -> Data: 85.255.112.207,85.255.112.210 -> Quarantined and deleted

successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer

(Trojan.DNSChanger) -> Data: 85.255.112.207,85.255.112.210 -> Quarantined and deleted

successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer

(Trojan.DNSChanger) -> Data: 85.255.112.207,85.255.112.210 -> Quarantined and deleted

successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer

(Trojan.DNSChanger) -> Data: 85.255.112.207,85.255.112.210 -> Quarantined and deleted

successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{00aa8ebf-3d9f-

4eb9-bbf0-a0f3e4ea0950}\NameServer (Trojan.DNSChanger) -> Data:

85.255.112.207,85.255.112.210 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\jpipenuv.exe (Trojan.FakeAlert.H) -> Quarantined and deleted

successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) ->

Quarantined and deleted successfully.


Malwarebytes still wouldn't run in normal windows but would in safe mode, and this seems to have removed winifighter, but the links in google are still misdirecting. I can now go to the Search and Destroy website, and install this, but it still will not run, even if I rename the .exe file. This is the same as Malwarebytes. I cannot run in normal windows even with file name changed.

What's my next step?

Many Thanks,

Dom

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 22 July 2009 - 09:46 AM

Yes sometimes ewe have to fool the malware too.

OK,now we need to do this.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

UNinstall MBAM here...you will reboot later..

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

After the reboot to Normal mode
Reinstall MBAM as above.
Rerun it AFtER checking for an update in normal mode.
Post that new log also


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 22 July 2009 - 01:49 PM

Open SUPER from icon and install and Update it


When I try to run super, i get the standard windows message, "SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience." I tried renaming the .exe file but no joy.

I tried a couple of different download sites, but the same problem.

Thanks,

Dom

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 22 July 2009 - 03:56 PM

Ok let's see if it will run after this..

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


If SUPERAntiSpyware is already installed but simply will not run, please download and run the following program to launch SUPERAntiSpyware:
RUNSAS.EXE
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 23 July 2009 - 12:44 AM

Ok, ran check again, log below:

Malwarebytes' Anti-Malware 1.39
Database version: 2485
Windows 5.1.2600 Service Pack 3

23/07/2009 06:41:54
mbam-log-2009-07-23 (06-41-54).txt

Scan type: Quick Scan
Objects scanned: 93051
Time elapsed: 2 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Super still won't install.

Hope I'm not causing you too much trouble!

Dom

#8 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 23 July 2009 - 05:21 AM

Ok, got Super running, don't ask how, I really don't know. Here is log from Super:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/23/2009 at 10:39 AM

Application Version : 4.26.1006

Core Rules Database Version : 4012
Trace Rules Database Version: 1952

Scan type : Complete Scan
Total Scan Time : 03:27:27

Memory items scanned : 254
Memory threats detected : 0
Registry items scanned : 5558
Registry threats detected : 0
File items scanned : 101628
File threats detected : 12

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ad.zanox[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ads.us.e-planning[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ads.xapads[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@burstbeacon[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@burstnet[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@eas.apm.emediate[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@imrworldwide[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@www.burstbeacon[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@www.burstnet[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@yellowlinebanner[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@zanox[2].txt

Trojan.Downloader-Gen/Suspicious
D:\DOWNLOADS\WEB.PAGE.MAKER.V3.12.WINALL.INCL.KEYGEN-CRD\KEYGEN\KEYGEN.EXE


Just going to restart, then run mbam again

#9 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 23 July 2009 - 06:15 AM

and here's the mbam log:

Malwarebytes' Anti-Malware 1.39
Database version: 2486
Windows 5.1.2600 Service Pack 3

23/07/2009 12:12:52
mbam-log-2009-07-23 (12-12-52).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 203965
Time elapsed: 28 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 23 July 2009 - 09:40 AM

Well that's usually an indicator that something is left.. No your not a problem.. Let's try running DrWeb,this one may take longer than an hour..
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 24 July 2009 - 03:33 AM

Ok, ran DrWeb log is below:

esquludcntwyqfxwwiyhxfbbmsottjnebaejt.sys;c:\windows\system32\drivers;BackDoor.Tdss.297;Deleted.;
tempo-113220093.tmp.bac_a03384;C:\Documents and Settings\Dom and Claire\.housecall6.6\Quarantine;Trojan.DownLoad.40867;Deleted.;
ESQULsevlgvfgkswobqaynwrnfdfmuweyvvye.dll;C:\WINDOWS\system32;BackDoor.Tdss.223;Deleted.;


I don't want to speak too soon, but things look to be working properly again. Is that what you would expect from looking at that log?

If so then thank you so much. I really didn't want to have to reinstall everything.

I'm going away for a couple of days now, so I'll update on how everything's going when I get back.

Many, many, many thanks,

Dom

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 24 July 2009 - 02:05 PM

Ok when you return..
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 26 July 2009 - 12:34 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2506
Windows 5.1.2600 Service Pack 3

26/07/2009 18:34:20
mbam-log-2009-07-26 (18-34-20).txt

Scan type: Quick Scan
Objects scanned: 93287
Time elapsed: 6 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\ESQULzcounter (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\ESQULodbqviwcsdvkrburcqqsvphvtqivbcgq.dll (Trojan.Agent) -> Quarantined and deleted successfully.

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,194 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:36 PM

Posted 26 July 2009 - 02:53 PM

Hi we need a rootkit scan.
Download and install Rootrepeal below. Befofor running it.....

Before performing a Anti rootkit scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.

Disconnect from the Internet or physically unplug you Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet
.


Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
Not this >>> SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 DrPips

DrPips
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:36 PM

Posted 26 July 2009 - 06:08 PM

Ok, I'll do that on Wednesday.

Thanks,

Dom




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users