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AUPDATE.exe error: Cannot be written to memory


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#1 websailer

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Posted 21 July 2009 - 12:31 PM

Hello,

My computer has been running slow lately and I'm concerned that something is going on here that my protection/removal programs are not finding. I've also noticed that my machine is requiring optimization on a weekly basis, it's almost like the system restore in on but it's not. My machine is running XP pro service pack 3 and I have Symantec Systemworks pro as well as Spybot and Malwarebytes. Spybot updates and runs daily and so dose Malwarebytes and none of these programs are finding anything of interest. My AntiVirus dose a complete system scan weekly as well and only finds an occasional tracking cookie. However I've been getting an occasional error message telling me that AUPDATE.exe could not be written to memory with a memory address. I did some research and the file that caused the error is located in C:/Windows/Prefetch folder and is actually named AUPDATE.exe-2253CB60.pf. Some of the posts I read say this is a trojan and others are unsure, some recommend running Hijackthis with supervision if need be but I'm unsure how to proceed at this point. I have pretty good skills but not being an expert I did not want to move forward on that process unless advised by one of the advanced members here. I'm sure this problem can be easily solved with the help of advanced members, so thank you in advance for any help you can send my way!

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#2 garmanma

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Posted 21 July 2009 - 01:45 PM

Welcome to BC

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 websailer

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Posted 21 July 2009 - 04:07 PM

Hey Mark,

I did as you instructed but had never installed the tea Timer so there was no conflict but I made sure it was disabled before continuing just in case. I already had the Malwarebytes Anti Malware program running but after shutting down Norton and Zone Alarm I updated it and then ran it with no threats found. Then I continued with the two other programs as instructed and after reboot in safe mode I ran the scan and once again there were no threats found and no log was generated. So have you got another road to travel in our quest?

Thanks again,

Michael

Edited by websailer, 21 July 2009 - 04:08 PM.


#4 garmanma

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Posted 21 July 2009 - 05:18 PM

Update mbam and run a FULL scan
Please post the results

Then run Root Repeal

HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 websailer

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Posted 21 July 2009 - 06:14 PM

Below is my log file from Malwarebytes Anti Malware after a full scan. No threats found.

Malwarebytes' Anti-Malware 1.39
Database version: 2476
Windows 5.1.2600 Service Pack 3

7/21/2009 6:11:33 PM
mbam-log-2009-07-21 (18-11-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 221711
Time elapsed: 50 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


The site you referred me to for the next download is out of bandwidth for the day, so is there another place to get this next bit of software?

Thanks again!

#6 websailer

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Posted 21 July 2009 - 08:13 PM

Ok,

I finally got to download the RootRepeal as you instructed and I ran it accordingly. The report is below. Thanks again for your help.



ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/21 20:04
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB938F000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79F9000 Size: 8192 File Visible: No Signed: -
Status: -

Name: srescan.sys
Image Path: srescan.sys
Address: 0xF7973000 Size: 81920 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x88c069a8

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x88c06a68

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x88db2968

#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966efc0

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966bc80

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb974e020

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x88c06758

#: 046 Function Name: NtCreatePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966f580

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9683900

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9683b10

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9687b10

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x88db2af8

#: 056 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966f670

#: 057 Function Name: NtDebugActiveProcess
Status: Hooked by "<unknown>" at address 0x88c063d8

#: 062 Function Name: NtDeleteFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966c210

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb974e2a0

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb974e800

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9683280

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x88db27c8

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x88c06828

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x88c068e8

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9686f10

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9686f90

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9687d90

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x88c06678

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966c070

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9685180

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x88db2a38

#: 125 Function Name: NtOpenSection
Status: Hooked by "<unknown>" at address 0x88c064b8

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9684f40

#: 129 Function Name: NtOpenThreadToken
Status: Hooked by "<unknown>" at address 0x88db2488

#: 192 Function Name: NtRenameKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb96876f0

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9687150

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966ebe0

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9687540

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x89887850

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966f190

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x88db23c8

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb966c440

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x88db2558

#: 229 Function Name: NtSetInformationThread
Status: Hooked by "<unknown>" at address 0x88db22f8

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb974ea50

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x88c06598

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x88c06b70

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb9684200

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xb94fedf0

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x88db2238

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x88db2628

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x88db2898

==EOF==

#7 websailer

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Posted 22 July 2009 - 12:38 PM

Update mbam and run a FULL scan
Please post the results

Then run Root Repeal

HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.


Dear Garmanma,

I've done as you requested and have posted my results. Nothing was found in the scans so dose that mean I'm not infected or do we need to go further in our search. When I installed the Malwarebytes program a few months ago it found an old keylogger and things got a little better but I get the feeling there are still some remnants hanging around my registry. Let me know what you think when you get a chance. Thanks again for all your help.

#8 garmanma

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Posted 22 July 2009 - 07:26 PM

You can delete this file C:/Windows/Prefetch/ AUPDATE.exe-2253CB60.pf.

Just do not empty the Recycle Bin until we are positive we do not need it

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply

Edited by garmanma, 22 July 2009 - 07:27 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 websailer

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Posted 23 July 2009 - 12:30 AM

I've done as you requested, the log file is below. To the untrained eye nothing looks out of place here but I'll leave that diagnosis to the master. Let me know what you find. Thanks again for your time.


Process PID CPU Description Company Name
System Idle Process 0 98.49
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 900 Windows NT Session Manager Microsoft Corporation
csrss.exe 960 Client Server Runtime Process Microsoft Corporation
winlogon.exe 984 Windows NT Logon Application Microsoft Corporation
services.exe 1028 1.52 Services and Controller app Microsoft Corporation
svchost.exe 1224 Generic Host Process for Win32 Services Microsoft Corporation
rapimgr.exe 2304 ActiveSync RAPI Manager Microsoft Corporation
WINWORD.EXE 3988 Microsoft Office Word Microsoft Corporation
OfficeLiveSignIn.exe 3556 Microsoft Office Live Add-in Sign-in Microsoft Corp.
svchost.exe 1292 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1424 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1480 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1592 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1776 Generic Host Process for Win32 Services Microsoft Corporation
vsmon.exe 1856 TrueVector Service Check Point Software Technologies LTD
CCSVCHST.EXE 292 Symantec Service Framework Symantec Corporation
spoolsv.exe 1552 Spooler SubSystem App Microsoft Corporation
svchost.exe 508 Generic Host Process for Win32 Services Microsoft Corporation
mainserv.exe 676 Battery backup management service American Power Conversion Corporation
AppleMobileDeviceService.exe 728 Apple Mobile Device Service Apple Inc.
AluSchedulerSvc.exe 888 Automatic LiveUpdate Scheduler Service Symantec Corporation
mDNSResponder.exe 1212 Bonjour Service Apple Inc.
jqs.exe 1352 Java™ Quick Starter Service Sun Microsystems, Inc.
mbamservice.exe 2320 Malwarebytes' Anti-Malware Malwarebytes Corporation
MDM.EXE 2508 Machine Debug Manager Microsoft Corporation
NPROTECT.EXE 2672 Norton Protection Status Symantec Corporation
ntpd.exe 2728
SMAgent.exe 2808 SoundMAX service agent component Analog Devices, Inc.
svchost.exe 2868 Generic Host Process for Win32 Services Microsoft Corporation
imonNT.exe 2904 Intel® Active Monitor Win9x Background Service Intel Corp.
alg.exe 1540 Application Layer Gateway Service Microsoft Corporation
FNPLicensingService.exe 2308 Activation Licensing Service Macrovision Europe Ltd.
iPodService.exe 3912 iPodService Module Apple Inc.
svchost.exe 3180 Generic Host Process for Win32 Services Microsoft Corporation
symlcsvc.exe 3580
lsass.exe 1040 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 720 Windows Explorer Microsoft Corporation
imontray.exe 3592 imontray MFC Application
PDVDServ.exe 3920 PowerDVD RC Service Cyberlink Corp.
SMax4PNP.exe 3972 SMax4PNP MFC Application Analog Devices, Inc.
SMax4.exe 4024 SoundMAX Control Center Analog Devices, Inc.
brctrcen.exe 340 ControlCenter2 Main Program Brother Industries, Ltd.
Acrotray.exe 404 AcroTray Adobe Systems Inc.
RIMAutoUpdate.exe 552 RIM Auto Update Research In Motion Limited
zlclient.exe 732 ZoneAlarm Client Check Point Software Technologies LTD
jusched.exe 772 Java™ Platform SE binary Sun Microsystems, Inc.
mbamgui.exe 1712 Malwarebytes' Anti-Malware Malwarebytes Corporation
iTunesHelper.exe 1688 iTunesHelper Module Apple Inc.
ISUSPM.exe 2220 Macrovision Software Manager Macrovision Corporation
wcescomm.exe 564 ActiveSync Connection Manager Microsoft Corporation
msmsgs.exe 2688 Windows Messenger Microsoft Corporation
SYSDOC32.EXE 2860 Norton System Doctor Symantec Corporation
OUTLOOK.EXE 2180 Microsoft Office Outlook Microsoft Corporation
firefox.exe 4060 Firefox Mozilla Corporation
Safari.exe 3844 Safari Web Browser Apple Inc.
procexp.exe 2872 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
CCSVCHST.EXE 3736 Symantec Service Framework Symantec Corporation
apcsystray.exe 3652 PowerChute system tray power icon American Power Conversion Corporation

#10 garmanma

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Posted 23 July 2009 - 03:33 PM

I believe you are fine
Do you find anything troubling?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 websailer

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Posted 23 July 2009 - 09:19 PM

I believe you are fine
Do you find anything troubling?


No sir,

For the most part she is a good ole machine its just that lately she's becoming fragmented very quickly as if the system restore in enabled but it's not. Then I get these occasional error messages so I was wondering if something was milling around in my system thus my reason for seeking advice from a master like yourself. Thank you very much for your time dear sir, it is a great relief knowing there is someone out there cares about the woes of us less proficient folks. Cheers!

M

#12 garmanma

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Posted 24 July 2009 - 07:19 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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