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System Security Malware


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#1 anand_nesan

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Posted 21 July 2009 - 07:37 AM

Hi

I inadvertently downloaded a malware program (System Security) yesterday. The program cannot be detected or fixed by Norton anti-virus (latest version and definitions up to date). A pop keeps coming up every few minutes asking me to run a scan. And several other messages show up randomly.

The system performance has taken a hit and several programs (like Google Crome) are not starting up. When I try to download another anti-virus product like Spybot or MBAM, the exe does not open up when I hit Run.

Please help. This is my only home computer and I am ruing my lack of foxus when I downloaded this program by mistake.

Thanks a lot in advance for any help or advice.

Nesan

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#2 boopme

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Posted 21 July 2009 - 03:55 PM

You downloaded Malwarebytes but coul not Install or it installed and won't run, sorry, but i have to ask.

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 anand_nesan

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Posted 21 July 2009 - 04:11 PM

Hi

I was able to download the .exe file for MBAM. But when I double click it, it does not open. Same with Chrome.

After I posted the message this morning, my computer automatically went to shutdown mode (blue screen with various warning messages) telling me that a major process exited and hence the computer had to shutdown. The system advised me to restart computer in Safe Mode. I am currently using the computer in safe Mode w/ Networking.

Can I still follow the tips you have mentioned in your reply in Safe Mode.

Note:- Sorry about the late reply - I couldn't access your reply from my office network. I will eb able to reply to your future messages for the rest of the evening.

Thanks
Nesan

#4 boopme

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Posted 21 July 2009 - 04:21 PM

Ok, no problem try safe Mode.. and try rootrepeal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 anand_nesan

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Posted 21 July 2009 - 04:24 PM

I get this message when I try the download

The bandwidth or page view limit for this site has been exceeded and the page cannot be viewed at this time. Once the site is below the limit, it will once again begin serving as normal.

I will keep trying.

#6 anand_nesan

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Posted 21 July 2009 - 05:13 PM

Here is what I got from running RootRepeal.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/21 18:02
Program Version: Version 1.3.2.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xBA9DA000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79CB000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xBA3A2000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\RECYCLER\NPROTECT\00516291.
Status: Locked to the Windows API!

Path: C:\RECYCLER\NPROTECT\00516292.
Status: Locked to the Windows API!

Path: C:\RECYCLER\NPROTECT\00516293.
Status: Locked to the Windows API!

Path: C:\RECYCLER\S-1-5-21-1047104741-526555174-1759518413-1007\Dc66\00516291.
Status: Locked to the Windows API!

Path: C:\RECYCLER\S-1-5-21-1047104741-526555174-1759518413-1007\Dc66\00516292.
Status: Locked to the Windows API!

Path: C:\RECYCLER\S-1-5-21-1047104741-526555174-1759518413-1007\Dc66\00516293.
Status: Locked to the Windows API!

==EOF==

#7 anand_nesan

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Posted 21 July 2009 - 05:47 PM

Hi

I got another update.

I was finally able to install MBAM in Safe mode and run it. It detected some threats and removed.

Here is the log. I am restarting my computer to see if this fixes the problem.

Malwarebytes' Anti-Malware 1.39
Database version: 2476
Windows 5.1.2600 Service Pack 3

21/07/09 6:43:16 PM
mbam-log-2009-07-21 (18-43-16).txt

Scan type: Quick Scan
Objects scanned: 117949
Time elapsed: 6 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 4
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\14484684 (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\c:\WINDOWS\system32\mpgdec.ax (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\SSSInst (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\SSSInst\bin (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\Wallpaper (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\14484684\14484684.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\mpgdec.ax (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\SSSInst\bin\iebyterange.xml (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\SSSInst\bin\iebyterange.xml.backup (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\SSSInst\bin\SSSUninst.exe (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\wallpaper\Led Zeppelin.jpg (Adware.Comet) -> Quarantined and deleted successfully.
c:\program files\screensavers.com\wallpaper\swpstart.exe (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

#8 anand_nesan

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Posted 21 July 2009 - 08:27 PM

After I ran MBAM, the system appears to be ok. I will get back here if I see a recurrence of the issue.

Thanks for your help.

#9 boopme

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Posted 21 July 2009 - 08:41 PM

It looks like you picked this up off that wallpaper site. I still think there may be something left by how your RR log came out. Please do these so we can be sure.. It may need an hour.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 anand_nesan

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Posted 22 July 2009 - 09:03 PM

Here is the log from SUPER - The system is runnign perfectly since I ran MBAM yesterday. But SUPER did find and remove one more Trojan.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/22/2009 at 08:47 PM

Application Version : 4.26.1006

Core Rules Database Version : 4011
Trace Rules Database Version: 1951

Scan type : Complete Scan
Total Scan Time : 01:21:45

Memory items scanned : 610
Memory threats detected : 0
Registry items scanned : 8400
Registry threats detected : 0
File items scanned : 41905
File threats detected : 1

Trojan.Agent/Gen
C:\SYSTEM VOLUME INFORMATION\_RESTORE{106CF321-99A3-4E3A-9103-1BD027606A99}\RP783\A0171430.EXE

#11 boopme

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Posted 22 July 2009 - 09:17 PM

OK this is very good. That finding will go in this last step.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 anand_nesan

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Posted 23 July 2009 - 10:50 AM

I created the Restore Point and also performed the Cleanup.

The system is working great so far.

Thanks a lot for your help with this !!!

Bleeping Computer rocks.

Nesan

#13 boopme

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Posted 23 July 2009 - 10:56 AM

Thanks Nesan!! You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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