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Trouble getting ride of Protection System


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23 replies to this topic

#1 Lonegungirl

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Posted 21 July 2009 - 04:21 AM

Hi. I contracted Protection System. In addition to trying to uninstall AVG, it has pretty thoroughly hijacked firefox so as to make it unusable. I downloaded the setup file for Malwarebytes by using Safari, and managed to install it (although it took so long, I suspected it was frozen) but when it gets to the update part, it doesn't seem to do anything. If I try to run it, the file mbam.exe stops at mem usage 3,200K every time.

I used the program's uninstall program to uninstall protection system, however I have no confidence that that did anything but remove the desktop icons. I still get popups from the toolbar, so I know it must still be in residence. I ran AVG in safe mode, and it found 1 trojan horse generic file and moved it to the virus vault but now I'm stymied. Help?

Thanks.

Edited by Lonegungirl, 21 July 2009 - 04:47 AM.


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#2 rigel

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Posted 21 July 2009 - 06:52 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Lonegungirl

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Posted 22 July 2009 - 03:35 PM

Hi. Thank you for responding! Here is the Dr. Web log:

pridl.exe;c:\documents and settings\jnymd\application data\pridl;Trojan.DownLoader.origin;Incurable.Moved.;
gtdownao_106.ocx;c:\program files\common files\aolcoach\en_en;Adware.Gdown;Incurable.Moved.;
iPod_Support_v3_08.exe\data018;C:\Documents and Settings\jnymd\My Documents\Downloads\iPod_Support_v3_08.exe;Tool.Prockill;;
iPod_Support_v3_08.exe;C:\Documents and Settings\jnymd\My Documents\Downloads;Archive contains infected objects;Moved.;
GTDownAO_106.ocx;C:\Program Files\Common Files\AolCoach\en_en;Adware.Gdown;Invalid path to file ;
nppopcaploader.dll;C:\Program Files\Mozilla Firefox\plugins;Program.PopcapLoader.origin;Incurable.Moved.;
nppopcaploader.dll;C:\Program Files\Mozilla Thunderbird\plugins;Program.PopcapLoader.origin;Incurable.Moved.;
Uninstall.exe;C:\Program Files\PopCap Games\PopCap Browser Plugin;Program.PopcapLoader.origin;Incurable.Moved.;
Process.exe;C:\Program Files\Winamp\Plugins\ml_ipod;Tool.Prockill;Incurable.Moved.;
A0140067.exe/data049\data002;C:\System Volume Information\_restore{D62CA84F-F786-4600-AE5E-DE1A847A28BF}\RP693\A0140067.exe/data049;Trojan.StartPage.20338;;
data049;C:\System Volume Information\_restore{D62CA84F-F786-4600-AE5E-DE1A847A28BF}\RP693;Archive contains infected objects;;
A0140067.exe;C:\System Volume Information\_restore{D62CA84F-F786-4600-AE5E-DE1A847A28BF}\RP693;Archive contains infected objects;Moved.;
PopCapPluginInstaller.exe;C:\Temp;Program.PopcapLoader.origin;Incurable.Moved.;
hponac01.exe;C:\Temp\HP_WebRelease\Setup;Trojan.Packed.140;Deleted.;
UACdtfuggwfri.dll;C:\WINDOWS\system32;BackDoor.Tdss.105;Deleted.;
UACuerrsuanml.dll;C:\WINDOWS\system32;Trojan.Packed.365;;

I still appear to be getting the windows Security Center Alerts and popups to install anti-virus programs, but by this time I'm not clicking anything. Thanks for any assistance!

#4 rigel

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Posted 22 July 2009 - 08:00 PM

You have a rootkit. Please run RootRepeal

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Lonegungirl

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Posted 22 July 2009 - 09:09 PM

Thanks for the response--

I had trouble getting RootRepeal to run--I set the Disk Access slider to high and it ran but continued to say it couldn't read the boot sector, and at the end of the scan, which took a fairly short amount of time, said it couldn't read the system registry, and to contact the author. Here's the log that it generated:
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/22 18:05
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEF6E1000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7AB9000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB9E85000 Size: 49152 File Visible: No Signed: -
Status: -

Stealth Objects
-------------------
Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: winlogon.exe (PID: 784) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: services.exe (PID: 832) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: lsass.exe (PID: 844) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 996) Address: 0x03560000 Address: 45056

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 996) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 996) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UACidvbvsibdv.dll]
Process: svchost.exe (PID: 996) Address: 0x00af0000 Address: 73728

Object: Hidden Module [Name: UACppynyrsmab.dll]
Process: svchost.exe (PID: 996) Address: 0x00d80000 Address: 217088

Object: Hidden Module [Name: UACpfypuxnbml.dll]
Process: svchost.exe (PID: 996) Address: 0x036f0000 Address: 1888256

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 996) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1064) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1064) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1064) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1104) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1104) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1104) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1172) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1172) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1172) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1328) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1328) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1328) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: spoolsv.exe (PID: 1676) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1796) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1796) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1796) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: AppleMobileDeviceService.exe (PID: 1856) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgwdsvc.exe (PID: 1872) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: mDNSResponder.exe (PID: 1896) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: jqs.exe (PID: 1932) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: mcmscsvc.exe (PID: 1996) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: mcnasvc.exe (PID: 180) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: MPFSrv.exe (PID: 296) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: HPZipm12.exe (PID: 408) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: slserv.exe (PID: 504) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 556) Address: 0x00740000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 556) Address: 0x00a60000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 556) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: wdfmgr.exe (PID: 604) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgrsx.exe (PID: 1244) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgnsx.exe (PID: 1316) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: wanmpsvc.exe (PID: 1608) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: wltrysvc.exe (PID: 1720) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: bcmwltry.exe (PID: 1924) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgemc.exe (PID: 1912) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgcsrvx.exe (PID: 632) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: Explorer.EXE (PID: 2492) Address: 0x00d20000 Address: 45056

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: Explorer.EXE (PID: 2492) Address: 0x10000000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: mcagent.exe (PID: 2488) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: alg.exe (PID: 3492) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: SynTPLpr.exe (PID: 3848) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: SynTPEnh.exe (PID: 3856) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: hpcmpmgr.exe (PID: 3872) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: avgtray.exe (PID: 3884) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: iTunesHelper.exe (PID: 3900) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: ctfmon.exe (PID: 3904) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: jusched.exe (PID: 3916) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: hptskmgr.exe (PID: 2200) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: iPodService.exe (PID: 2416) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: taskmgr.exe (PID: 2676) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: Safari.exe (PID: 2864) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACuerrsuanml.dll]
Process: svchost.exe (PID: 1016) Address: 0x00770000 Address: 81920

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: svchost.exe (PID: 1016) Address: 0x00a90000 Address: 45056

Object: Hidden Module [Name: UAC6de8.tmpyrsmab.dll]
Process: svchost.exe (PID: 1016) Address: 0x10000000 Address: 217088

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: RootRepeal.exe (PID: 3300) Address: 0x10000000 Address: 45056

Object: Hidden Module [Name: UACtqdirdgbqa.dll]
Process: wscsvc32.exe (PID: 2248) Address: 0x10000000 Address: 45056

==EOF==

Again, thanks for any/all assistance!

#6 rigel

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Posted 22 July 2009 - 09:11 PM

Can you post the Files information. That is where we will attack!

More information on the TDSS rootkit to follow...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Lonegungirl

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Posted 22 July 2009 - 09:15 PM

Is the files information found under the Files tab in RootRepeal? I've clicked that, but it's said "initializing, please wait" for some time.

Oh, additionally, RootRepeal produced this log when it first opened:

18:30:32: Warning - could not read Windows kernel using raw-disk reading!
18:30:34: Could not find module file on disk!
18:30:35: Could not find module file on disk!
18:30:36: Could not find module file on disk!

Thanks!

Edited by Lonegungirl, 22 July 2009 - 09:32 PM.


#8 rigel

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Posted 23 July 2009 - 08:44 PM

Let's try a different scan... same objective.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Lonegungirl

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Posted 24 July 2009 - 05:20 AM

Hi again--

I ran the scan and it found a bunch of files, but none of them were recommended for clean up. Here's the log:

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/24/2009 at 0:32:10 AM
User "jnymd" on computer "PORTAYAMA"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\UAC
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\UACesiivbngnv.db
Hidden: file C:\WINDOWS\system32\UACuerrsuanml.dll
Hidden: file C:\WINDOWS\system32\UACidvbvsibdv.dll
Hidden: file C:\WINDOWS\system32\drivers\UACtivbqjxtet.sys
Hidden: file C:\WINDOWS\system32\UACtqdirdgbqa.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\dhcpcsvc.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\ndis.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\ndisuio.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\netshell.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\wzcdlg.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\wzcsapi.dll
Hidden: file C:\WINDOWS\$NtUninstallKB828035$\wkssvc.dll
Hidden: file C:\WINDOWS\$NtUninstallKB828035$\msgsvc.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826942$\wzcsvc.dll
Hidden: file C:\WINDOWS\$NtUninstallKB824141$\user32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB824141$\win32k.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\ntdll.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\user32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\win32k.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\winsrv.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\mrxsmb.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\raspptp.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\srv.sys
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\ntkrnlpa.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\ntoskrnl.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\crypt32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\cryptsvc.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\hhctrl.ocx
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\hhsetup.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\itss.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\newdev.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\ole32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\osk.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\rpcrt4.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\rpcss.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\shell32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\shmedia.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\srrstr.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\zipfldr.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\accwiz.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\magnify.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\narrator.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\locator.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\migwiz.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\hh.exe
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\pchshell.dll
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\html32.cnv
Hidden: file C:\WINDOWS\$NtUninstallKB826939$\msconv97.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\expsrv.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msexch40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msexcl40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjet40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjetoledb40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjint40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjter40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjtes40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msltus40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\mspbde40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msrd2x40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msrd3x40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msrepl40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\mstext40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\mswdat10.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\mswstr10.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msxbde40.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\vbajet32.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\dao360.dll
Hidden: file C:\WINDOWS\$NtUninstallKB829558$\msjetol1.dll
Hidden: file C:\WINDOWS\$NtUninstallQ828026$\msdxm.ocx
Hidden: file C:\WINDOWS\$NtUninstallQ828026$\wmp.dll
Hidden: file C:\WINDOWS\system32\UACppynyrsmab.dll
Hidden: file C:\WINDOWS\Temp\uac6ef4.tmp
Hidden: file C:\WINDOWS\Temp\UAC2053.tmp
Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm0.dll
Hidden: file C:\WINDOWS\Temp\UACfcf1.tmp
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\Temp\UACdc7f.tmp
Hidden: file C:\WINDOWS\system32\UACaqmqmpcbqc.dat
Hidden: file C:\WINDOWS\system32\UACpfypuxnbml.dll
Hidden: file C:\WINDOWS\Temp\uac13a5.tmp
Hidden: file C:\WINDOWS\Temp\uacdf7e.tmp
Hidden: file C:\WINDOWS\Temp\uac6efa.tmp
Hidden: file C:\WINDOWS\Temp\uac7597.tmp
Hidden: file C:\WINDOWS\Temp\uac7a2a.tmp
Hidden: file C:\WINDOWS\Temp\uac8135.tmp
Hidden: file C:\WINDOWS\Temp\uac891c.tmp
Hidden: file C:\WINDOWS\Temp\UACdad3.tmp
Hidden: file C:\WINDOWS\Temp\UAC6de8.tmp
Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanml.dll
Hidden: file C:\WINDOWS\Temp\UAC6a00.tmp
Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm1.dll
Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm2.dll
Hidden: file C:\WINDOWS\Temp\UAC176d.tmp
Stopped logging on 7/24/2009 at 2:17:42 AM

Thanks!

#10 rigel

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Posted 24 July 2009 - 07:27 AM

Sophos will say that because it isn't 100% sure it is safe to remove files. Malware "mutates" into various forms regularly. You have been infected by a nasty rootkit {TDSS Variant}. This rootkit may steal personal information from your computer and can monitor traffic as you surf. If you do on-line banking. shopping, or other financial transactions, you need to contact your bank to monitor your account -and- change all passwords immediately. I also recommend changing the password on your router - if applicable. Do to the nature of rootkits, some members elect to reformat their computer, verses trying to clean it. If you wish to do that, please let me know.

We continue:

Please rerun Sophos and delete these entries:
  • Hidden: file C:\WINDOWS\system32\UACesiivbngnv.db
  • Hidden: file C:\WINDOWS\system32\UACuerrsuanml.dll
  • Hidden: file C:\WINDOWS\system32\UACidvbvsibdv.dll
  • Hidden: file C:\WINDOWS\system32\drivers\UACtivbqjxtet.sys
  • Hidden: file C:\WINDOWS\system32\UACtqdirdgbqa.dllHidden: file C:\WINDOWS\system32\UACppynyrsmab.dll
  • Hidden: file C:\WINDOWS\Temp\uac6ef4.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC2053.tmp
  • Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm0.dll
  • Hidden: file C:\WINDOWS\Temp\UACfcf1.tmp
  • Hidden: file C:\WINDOWS\system32\uacinit.dll
  • Hidden: file C:\WINDOWS\Temp\UACdc7f.tmp
  • Hidden: file C:\WINDOWS\system32\UACaqmqmpcbqc.dat
  • Hidden: file C:\WINDOWS\system32\UACpfypuxnbml.dll
  • Hidden: file C:\WINDOWS\Temp\uac13a5.tmp
  • Hidden: file C:\WINDOWS\Temp\uacdf7e.tmp
  • Hidden: file C:\WINDOWS\Temp\uac6efa.tmp
  • Hidden: file C:\WINDOWS\Temp\uac7597.tmp
  • Hidden: file C:\WINDOWS\Temp\uac7a2a.tmp
  • Hidden: file C:\WINDOWS\Temp\uac8135.tmp
  • Hidden: file C:\WINDOWS\Temp\uac891c.tmp
  • Hidden: file C:\WINDOWS\Temp\UACdad3.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC6de8.tmp
  • Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanml.dll
  • Hidden: file C:\WINDOWS\Temp\UAC6a00.tmp
  • Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm1.dll
  • Hidden: file C:\Documents and Settings\jnymd\DoctorWeb\Quarantine\UACuerrsuanm2.dll
  • Hidden: file C:\WINDOWS\Temp\UAC176d.tmp
Next - Please run MBAM per these instructions

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Lonegungirl

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Posted 25 July 2009 - 01:55 AM

Just had a few questions: Do you think the rootkit is related to the Protection System virus? Or is it something that could have been in residence from earlier? Can it be transmitted through media files like photos and documents? If I were to clean the computer and then transfer those files to a different computer, would there be a risk of contaminating the next computer?

OK, here's the MBAM logs:

Malwarebytes' Anti-Malware 1.39
Database version: 2494
Windows 5.1.2600 Service Pack 3

7/24/2009 9:59:34 PM
mbam-log-2009-07-24 (21-59-34).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 186851
Time elapsed: 4 hour(s), 37 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 21
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 5
Files Infected: 17

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\bho_cpv.workhorse (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{63334394-3da3-4b29-a041-03535909d361} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e4a04a1-a24d-45ae-aca4-949778400813} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{15421b84-3488-49a7-ad18-cbf84a3efaf6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{15421b84-3488-49a7-ad18-cbf84a3efaf6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{15421b84-3488-49a7-ad18-cbf84a3efaf6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bho_cpv.workhorse.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mjcore.mjcore (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{e0f01490-dcf3-4357-95aa-169a8c2b2190} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{17e44256-51e0-4d46-a0c8-44e80ab4ba5b} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mjcore.mjcore.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{80ef304a-b1c4-425c-8535-95ab6f1eefb8} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{26a98aa8-07fe-46e6-b6df-26704f3b895f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\CoreGuard (Rogue.CoreGuard2009) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BHO_CPV.dll (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Protection System (Rogue.ProtectionSystem) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\MJCore.dll (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cft (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\jnymd\Application Data\digifast (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\WWShow (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Jcore (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Documents and Settings\jnymd\Application Data\pridl (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\jnymd\Application Data\cft (Trojan.Downloader) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\WWShow\WWShow.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\Jcore\Jcore2.dll (Trojan.BHO) -> Quarantined and deleted successfully.
c:\program files\mozilla firefox\components\WWShow.dll (Adware.BHO) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\wingenocx.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\UAC2823.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\documents and settings\jnymd\application data\digifast\config.cfg (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\jnymd\application data\cft\cft.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\3.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\4.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\6.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\9.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\A.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\B.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\UACd.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Thank you again for all the help!

#12 rigel

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Posted 25 July 2009 - 09:53 AM

This infection doesn't usually move through picture, or document files. These people are more interested in scamming you into purchasing a fake product. The infection usually comes through visiting crackz / hackz sites, or by a drive by infection by visiting infected websites.

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Then please rerun Malwarebytes posting the fresh log.

Thanks

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 rigel

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Posted 25 July 2009 - 09:54 AM

http://www.bleepingcomputer.com/virus-remo...otection-system

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 Lonegungirl

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Posted 26 July 2009 - 12:39 AM

OK, here is the Super AntiSpyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/25/2009 at 02:45 PM

Application Version : 4.26.1006

Core Rules Database Version : 4019
Trace Rules Database Version: 1959

Scan type : Complete Scan
Total Scan Time : 04:37:36

Memory items scanned : 275
Memory threats detected : 0
Registry items scanned : 6230
Registry threats detected : 0
File items scanned : 89664
File threats detected : 2

Trojan.Fake-Alert/Trace
C:\Documents and Settings\jnymd\Local Settings\Temporary Internet Files\fbk.sts

Rootkit.Agent/Gen-UAC
C:\WINDOWS\SYSTEM32\DRIVERS\UACD.SYS

And here's the new Malwarbytes log:

Malwarebytes' Anti-Malware 1.39
Database version: 2498
Windows 5.1.2600 Service Pack 3

7/25/2009 8:31:42 PM
mbam-log-2009-07-25 (20-31-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 181224
Time elapsed: 4 hour(s), 43 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\4.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

So hopefully we're moving in the right direction.

Thanks!

#15 rigel

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Posted 26 July 2009 - 03:59 PM

There are still signs of the UAC rootkit in your log.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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