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rogueware problem. no safe mode no task bar


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#1 taymacjack

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Posted 21 July 2009 - 01:56 AM

This site has helped me alot in the past so I thought I would finally join.

(I'm running xp)

I started getting the fake windows security alert, so i ran malwarebytes and avg antivirus. I thought I got rid of it but once I restarted my computer and got online it reinstalled itself. I tried the same process again and again it didn't work. Then once i restarted my computer again, i had no taskbar and most of the normal start up programs (including avg) weren't running. Even when i try to manually start malwarebytes or AVG, they wont start. Also there is no networking capabilities. I tried to run explorer.exe but i still didn't get the taskbar back. After looking the problem up on Microsoft's website, i found out it was caused by an account problem (which was confirmed when i clicked the "user accounts" icon in control panel. To fix that problem, It said i had to boot in safe mode, but i get a bluescreen with an error whenever I boot up in anything but normal windows.

I ran msconfig and found out I was missing the boot.ini tab (which is why i cant boot up in safe mode I'm guessing?). I tried running the xp recovery disk and changing the boot.ini file to boot.ini.bak like another article on this site said but nothing seems to work. I also ran chkdsk \r with the xp recovery disk, and even though it said it fixed errors, nothing seems to help.

Also, windows wont let me run system restore (at least when i tried while booted in normal windows).

I'm lost on what to try next.

Thanks for all the help so far.

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#2 Elise

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Posted 21 July 2009 - 04:11 AM

Hello taymacjack, and :thumbsup: to BleepingComputer!

First of all a warning. Do NOT mess with MsConfig or boot.ini, unless you know what you are doing. This might harm your computer and cause it to never boot again!

Lets see if we can run SuperAntispyware.


ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.

    Scan with SUPERAntiSpyware as follows:
    • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


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#3 taymacjack

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Posted 21 July 2009 - 06:09 PM

I would but I have no internet access on that computer...at least not until I can get the taskbar back by restarting in safe mode, which i also cant do because of a boot.ini problem. The boot.ini tab is missing from msconfig. Is there anyway I can restore that? Thanks for the help.

#4 Elise

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Posted 22 July 2009 - 12:32 AM

Try downloading the requested programs to an USB device and transferring them to your computer. This kind of problems can all be caused by malware, so we have to rule that out first of all.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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