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Ghostly Audio Running in Background


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3 replies to this topic

#1 niw2cp

niw2cp

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Posted 20 July 2009 - 05:18 PM

I have advertising audio running in the background and no active programs. "b.exe" is the cause.

BCCode : 100000ea BCP1 : 8A222798 BCP2 : 8A46D378 BCP3 : BACEFCBC
BCP4 : 00000001 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

On boot there is an error that the paging file is missing.

There is an error that I am running out of TCPIP connections.

System Restore isn't working.

AVG won't update.

I am running into user permissions/rights issues, too.

My system is infected with something. Please Help.



DDS (Ver_09-06-26.01) - NTFSx86
Run by Nicholas at 18:10:03.60 on Mon 07/20/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1159 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning disabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
svchost.exe
C:\PowerPanel\upssrv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\Nicholas\Local Settings\Application Data\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Documents and Settings\Nicholas\My Documents\Downloads\HiJackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Nicholas\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.netflix.com/MemberHome
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: XML Class: {500bca15-57a7-4eaf-8143-8c619470b13d} - c:\windows\system32\msxml71.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: BearShare MediaBar: {d3dee18f-db64-4beb-9ff1-e1f0a5033e4a} - c:\program files\bearshare applications\bearshare mediabar\BearShareMediaBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Google Update] "c:\documents and settings\nicholas\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [Cognac] c:\docume~1\nicholas\locals~1\temp\b.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [EPSON Stylus Photo R300 Series] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2F1.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
mRun: [EPSON Stylus Photo R300 Series (Copy 1)] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2F1.EXE /P39 "EPSON Stylus Photo R300 Series (Copy 1)" /O6 "USB001" /M "Stylus Photo R300"
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NapsterShell] c:\program files\napster\napster.exe /systray
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [net] "c:\windows\system32\net.net"
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\nicholas\startm~1\programs\startup\gamesp~1.lnk - c:\program files\gamespot\GameSpotDownloadManager_Win32.exe
StartupFolder: c:\docume~1\nicholas\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: line6.net
Trusted Zone: netflix.com
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1208571607828
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
AppInit_DLLs: c:\progra~1\google\go333c~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\nicholas\applic~1\mozilla\firefox\profiles\3zvvqe45.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Wikipedia (en)
FF - prefs.js: browser.startup.homepage - hxxp://ocala4sale.com/
FF - component: c:\documents and settings\nicholas\application data\mozilla\firefox\profiles\3zvvqe45.default\extensions\{6ac85730-7d0f-4de0-b3fa-21142dd85326}\platform\winnt\components\ColorZilla.dll
FF - component: c:\documents and settings\nicholas\application data\mozilla\firefox\profiles\3zvvqe45.default\extensions\{81bf1d23-5f17-408d-ac6b-bd6df7caf670}\components\XpcomOpusConnector.dll
FF - component: c:\documents and settings\nicholas\application data\mozilla\firefox\profiles\3zvvqe45.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\nicholas\application data\mozilla\plugins\npPxPlay.dll
FF - plugin: c:\documents and settings\nicholas\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npff_gdm.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npstrlnk.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\windows\system32\c2mp\npdivx32.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0015-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-3-11 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-28 108552]
R1 bckd;bckd;c:\windows\system32\drivers\bckd.sys [2009-1-13 72992]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-28 298776]
R2 bckwfs;Blue Coat K9 Web Protection;c:\program files\blue coat k9 web protection\k9filter.exe [2009-1-13 1078560]
R3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l151x86.sys [2008-3-11 39424]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-28 335752]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-28 907032]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-2-23 30192]
S3 L6PODLV;PODxt Live Service;c:\windows\system32\drivers\L6PODLV.sys [2008-9-27 521472]
S3 NEXTELC;NEXTELC;c:\windows\system32\drivers\NEXTELC.sys [2009-5-9 25055]
S3 NEXTELU;NEXTELU;c:\windows\system32\drivers\NEXTELU.sys [2009-5-9 50157]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-6 34064]
S3 RDID1024;EDIROL UA-700;c:\windows\system32\drivers\Rdwm1024.sys [2008-7-4 172321]
S4 Mrsvctpwt;Mrsvctpwt;c:\windows\system32\drivers\rdpwd.sys [2008-3-11 139656]

=============== Created Last 30 ================

2009-07-20 16:38 <DIR> --d----- c:\docume~1\nicholas\applic~1\AVG8
2009-07-20 15:56 <DIR> --d----- c:\docume~1\alluse~1\applic~1\16845934
2009-07-20 15:56 6,657 a------- c:\windows\system32\uacinit.dll
2009-07-20 15:55 70,656 a------- c:\windows\system32\UACwnlaogwsvadtfhmnm.dll
2009-07-20 15:55 134,656 a------- c:\windows\msa.exe
2009-07-20 15:55 26,624 a------- c:\windows\system32\UACvwqynjabwafkxejnp.dll
2009-07-20 15:55 54,272 a------- c:\windows\system32\drivers\UACxistqitdwepsppyed.sys
2009-07-20 15:55 140,804 a------- c:\windows\system32\msxml71.dll
2009-07-20 15:55 110,592 a------- c:\windows\system32\net.net
2009-07-20 15:53 233,472 a------- c:\windows\system32\REX Shared Library.dll
2009-07-20 15:53 368,640 a------- c:\windows\system32\ReWire.dll
2009-07-20 15:53 <DIR> --d----- c:\program files\Cakewalk
2009-07-20 15:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Cakewalk
2009-07-20 15:53 <DIR> --d----- C:\Cakewalk Projects
2009-07-20 15:46 1,063,643 a------- c:\windows\system32\rn.tmp
2009-06-30 00:56 457,248 a------- c:\windows\system32\NVUNINST.EXE
2009-06-30 00:56 <DIR> --d----- C:\NVIDIA
2009-06-30 00:29 444,952 a------- c:\windows\system32\wrap_oal.dll
2009-06-30 00:29 109,080 a------- c:\windows\system32\OpenAL32.dll
2009-06-30 00:29 <DIR> --d----- c:\program files\OpenAL
2009-06-30 00:15 1,491,992 a------- c:\windows\system32\D3DCompiler_38.dll
2009-06-30 00:15 467,984 a------- c:\windows\system32\d3dx10_38.dll
2009-06-30 00:15 3,850,760 a------- c:\windows\system32\D3DX9_38.dll
2009-06-30 00:14 <DIR> --d----- c:\windows\Logs
2009-06-29 20:06 <DIR> --d----- c:\program files\Atari

==================== Find3M ====================

2009-07-20 15:57 81,920 a------- c:\windows\DUMP54a7.tmp
2009-07-12 19:38 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-28 17:37 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-10 08:28 3,510,272 a------- c:\windows\system32\nvgames.dll
2009-06-10 08:28 4,022,272 a------- c:\windows\system32\nvdisps.dll
2009-06-10 08:28 13,758,464 a------- c:\windows\system32\nvcpl.dll
2009-06-10 08:28 168,004 a------- c:\windows\system32\nvsvc32.exe
2009-06-10 08:28 143,360 a------- c:\windows\system32\nvcolor.exe
2009-06-10 08:28 86,016 a------- c:\windows\system32\nvmctray.dll
2009-06-10 08:28 229,376 a------- c:\windows\system32\nvmccs.dll
2009-06-10 06:03 9,998,336 a------- c:\windows\system32\nvoglnt.dll
2009-06-10 06:03 8,087,712 a------- c:\windows\system32\drivers\nv4_mini.sys
2009-06-10 06:03 5,908,608 a------- c:\windows\system32\nv4_disp.dll
2009-06-10 06:03 1,720,320 a------- c:\windows\system32\nvcuda.dll
2009-06-10 06:03 1,580,550 a------- c:\windows\system32\nvdata.bin
2009-06-10 06:03 1,310,720 a------- c:\windows\system32\nvcuvenc.dll
2009-06-10 06:03 815,104 a------- c:\windows\system32\nvapi.dll
2009-06-10 06:03 671,744 a------- c:\windows\system32\nvcuvid.dll
2009-06-10 06:03 457,248 a------- c:\windows\system32\nvudisp.exe
2009-06-10 06:03 151,552 a------- c:\windows\system32\nvcodins.dll
2009-06-10 06:03 151,552 a------- c:\windows\system32\nvcod.dll
2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-28 09:55 70,936 a------- c:\windows\system32\PhysXLoader.dll
2008-04-27 21:14 6,106 a------- c:\program files\install.log
2008-04-03 15:37 87,608 a------- c:\docume~1\nicholas\applic~1\inst.exe
2008-04-03 15:37 47,360 a------- c:\docume~1\nicholas\applic~1\pcouffin.sys
2003-10-23 17:52 40,960 a------- c:\program files\Uninstall_CDS.exe
2008-09-01 09:57 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090120080902\index.dat

============= FINISH: 18:10:27.71 ===============

Attached Files


Edited by niw2cp, 20 July 2009 - 07:03 PM.


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#2 niw2cp

niw2cp
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Posted 22 July 2009 - 01:19 PM

Still not sure what caused it, but following the advice of similar posts, I offloaded the data and started with a new hard drive.

Is it safe to run AV on the infected drive? Or had I better not risk infecting the new drive?

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 24 July 2009 - 07:38 PM.


#3 DocSatan

DocSatan

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Posted 31 July 2009 - 12:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#4 teacup61

teacup61

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Posted 05 August 2009 - 12:59 PM

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Error reading poptart in Drive A: Delete kids y/n?




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