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BSOD - Analyzing the debugger info


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#1 Kelico528

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Posted 20 July 2009 - 02:34 PM

My computer has been randomly crashing during gameplay, regardless of what game is running. I downloaded the debugger and analyzed one of the .dmp files:


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Public\Games\World of Warcraft\Errors\2009-07-02 18.48.47 Crash.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

WARNING: Minidump contains unknown stream type 0x1000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Thu Jul 2 18:48:48.000 2009 (GMT+2)
System Uptime: not available
Process Uptime: 0 days 0:04:20.000
................................................................
.................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(5a4.80c): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=0019e598 ecx=00000042 edx=00000000 esi=00000000 edi=00000000
eip=77629a94 esp=0019e288 ebp=0019e2f8 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
77629a94 c3 ret



I did not see the blue "analyze" link. The locale id is 1033 & I've already made sure my drivers are updated. I don't know where to go from here!

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#2 DeathStalker

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Posted 20 July 2009 - 03:01 PM

Can you giveus some computer specs? What AV are you running? What games? i know you said it didn't matter what game you ran, but would that include solitaire or crazy 8's? Are you playing FPS's, RPG's, or what? Are you crashing while playing online or playing solo? Or both lol? How long do you play before it crashes?

#3 Kelico528

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Posted 21 July 2009 - 04:16 AM

The crashes occur when the computer is running "The Sims 2" and "World of Warcraft." It usually occurs after the game has been running between 10 and 30 minutes, regardless of whether it's solo or online. Sorry I'm not sure what AV is :-( LOL


Processor - Intel Core 2 Quad CPU Q6600 @ 2.40 GHz
Display - NIVIDIA GeForce 8800 GTS 512


Now I am getting an error message saying:

"Your power management system is missing a driver.

The model name of your power management system is abit uGuru 3.1X."

I've attempted to DL these drivers several times but they end up being empty .zip folders! >.<

Edited by Kelico528, 21 July 2009 - 04:22 AM.


#4 DeathStalker

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Posted 21 July 2009 - 06:50 AM

Do you over clock? Do you even use the uGuru? BTW looks like the uGuru is your problem. Your dump file that you posted suggests a hardware conflict and the last message you posted confirms it.

Read this thread for informational purposes and if I were you, I'd get rid of the UGuru. The nVidia Mobo's have something similar called nTune, and it doesn't work right on Vista either. Personally, I don't see how having the ability to "overclock on the fly" is anything I need or want.

AV is short for Anti Virus. I asked about it because when I played COD4 and CODWAW online, several different AV's caused my computer to crash. I finally found one (Avast! free edition) that didn't cause me to crash. LOL It doesn't matter though becasue you are crashing in both online and solo modes.




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