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Norton 360 v2.0 won't open.


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#1 Breyn22

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Posted 20 July 2009 - 01:39 AM

I downloaded something that was bad and I think it was a trojan. It popped up in the corner of my screen that my computer was infected with something, I don't remember what it said. I think it said to download something. I didn't download it because I remember the Antivirus 2009 scam. I did try to open Norton with no success. I also noticed that it would redirect me from following links on google. The computer was a little bit slower, also. My friend told me to download spybot search and destroy, but it wouldn't let me connect to download it. I downloaded CCleaner thinking that it might find something, but it didn't do anything. From this point I ran a free scan from Microsoft, the Protection Scan. This found several things, which I deleted not before writing there names down. It found 1) Trojan. Fakealert.bgx 2.) Trojan.cryptredol.gen3 3.) Trojan. Renos.OLK 4.) Trojan. Generic.1616354 and 5.) Trojan. Cryptredol.gen3 (in a different location then before.)
I restarted my computer to see if this had fixed the issuse with no avial. I think I ran the same program again a little time later. This time it found Trojan: Win32/sudiet.B and Virtool: Win32/obfuscator (which was found in 4 locations.) Those were deleted and again i restarted my computer and no luck.
I then started the computer in safe mode and was able to run a Norton Security Scanner, which is what Norton will run in safe mode. It didn't find anything other than some tracking cookies, which it always finds for some reason. I tried to download Spybot search and destory while in safe mode and update it. I got the computer back into the regular boot and ran spybot and it found two things. Trojan: Win32.TDSS.reg and Trojan:Win32.TDSS.rtk. Deleted both of those and restarted my computer and still no luck. This time though I saw a good review for Malwarebytes. I downloaded that and it found Trojan.Agent. I started to see a patern in the file names of the infected files and they all seemed to contain in the beginning "hjgrui" and then other letters would follow those. Following the locations of past infections that I had written down, I noticed other files that started with the "hjgrui" and deleted those. I restarted my computer and Norton still won't open up. I did do a search on google.com and it did stop the redirecting that I mentioned earlier.
I tryed to run a free virus scan from Kapernsky. It did not find anything but while the scan was running a Norton 360 window popped up and said that there were 9 issuses affecting my computer. I tried to click on the "fix" button but it wouldn't respond. This leaves me to believe that there are more issuses on my computer that I cannot find. I have been running spybot search and destory scans, malwarebytes scans, kapernsky free scans, norton security scans, and microsoft security Protection scans, but they haven't found anything new. This would be great news although Norton still won't open. I have tried repeatedly to uninstall and install but it won't let that happen. It freezes at the one screen.

I do consider myself to be somewhat intelligent when it comes to computers, but I'm completely out of my of area. If anyone has anything that might help to get my computer back to good condition please let me know. Sorry if the post was too long or in the wrong location, but I don't know what to do or where to go and this site looks like it might help.

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#2 quietman7

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Posted 20 July 2009 - 10:00 AM

VirTool.Win32.Obfuscator is another name (used by Microsoft) for the Win32:Virut family of malware sometimes seen with a nasty variant of the TDSSSERV rootkit. Win32/Sudiet.B is related to that infection.

Rootkits. Rootkits are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:Virut is a polymorphic file infector with IRCBot functionality which infects .exe, .scr files, downloads more malicious files to your system, and opens a back door that compromises your computer. According to this Norman White Paper Assessment of W32/Virut, some variants can infect the HOSTS file and block access to security related web sites. Other variants of virut can even penetrate and infect .exe files within compressed files (.zip, .cab, rar). Virux is an even more complex file infector which can embed an iframe into the body of web-related files and infect script files (.php, .asp, and .html). When Virut creates infected files, it also creates non-functional files that are corrupted beyond repair and in some instances can disable Windows File Protection. In many cases the infected files cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files become corrupted and the system may become irreparable. The longer virut remains on a computer, the more critical system files will become infected and corrupt so the degree of infection can vary.

The virus disables Windows File Protection by injecting code into the "winlogon.exe" process that patches system code in memory.

CA Virus detail of W32/Virut

The virus has a number of bugs in its code, and as a result it may misinfect a proportion of executable files....some W32/Virut.h infections are corrupted beyond repair.

McAfee Risk Assessment and Overview of W32/Virut

There are bugs in the viral code. When the virus produces infected files, it also creates non-functional files that also contain the virus...Due to the damaged caused to files by virut it's possible to find repaired but corrupted files. They became corrupted by the incorrect writing of the viral code during the process of infection. undetected, corrupted files (possibly still containing part of the viral code) can also be found. this is caused by incorrectly written and non-function viral code present in these files.

AVG Overview of W32/VirutThis kind of infection is often contracted and spread by visiting remote, crack and keygen sites. These type of sites are infested with a smörgåsbord of malware and a major source of system infection.

...warez and crack web pages are being used by cybercriminals as download sites for malware related to VIRUT and VIRUX. Searches for serial numbers, cracks, and even antivirus products like Trend Micro yield malcodes that come in the form of executables or self-extracting files...quick links in these sites also lead to malicious files. Ads and banners are also infection vectors...

Keygen and Crack Sites Distribute VIRUX and FakeAV

However, the CA Security Advisor Research Blog have found MySpace user pages carrying the malicious Virut URL. Either way you can end up with a computer system so badly damaged that recovery is not possible and it cannot be repaired. When that happens there is nothing you can do besides reformatting and reinstalling the OS.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:There is no guarantee this infection can be completely removed. In some instances it may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Please read:
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#3 Breyn22

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Posted 20 July 2009 - 11:29 PM

Thank you for the quick reply, but the advice was too late. My computer now won't even start up. I don't know what to do now. It says that I have to reinstall a startup file in order for the computer to start. The file is corrupted or was deleted and now the computer won't start. What steps do i take to wipe and reinstall the os?

#4 quietman7

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Posted 21 July 2009 - 06:44 AM

If you're not sure how to reformat or need help with reformatting, please review:These links include step-by-step instructions with screenshots:Vista users can refer to these instructions:Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum. If you don't get a reply, please send me a PM and I will get someone to take a look.

Edited by quietman7, 21 July 2009 - 06:46 AM.

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