Posted 19 July 2009 - 02:37 PM
First of all, thank you for the service you are freely providing. I've read a lot of threads here and you guys are top notch.
Okay, I seem to have rid my friend's computer of multiple viruses. After doing that it was my intention to get that computer up to snuff with regards to security(i.e. - new AV, up-to-date java, etc).
Where I'm stumped is in getting her Windows XP Home Edition to take on updates. She's stuck on SP2. Went to the Microsoft updates page and it listed three items which might need fixing before that page would work. Those items are all listed in the Services window. I went there and under the first listed service, 'Automatic Updates', there was no linked 'Start' text. I guess the file that controls this is missing or corrupted.
I guess I should add that the System Properties window with the Automatic Updates tab has the recommened item selected. But, when going to the Security Center window(via the control panel), the Automatic Updates is showing to be either Off or Disabled(I forget the exact terminology).
To rectify this, my idea is to run the 'scannow' utility and see if the corrupted file can be replaced by either a 1)good copy from her computer, or 2) a copy that my Dell reinstallion disk(Windows XP Media Center Version 2005 with Update Rollup 2) has on it. Both her computer and my computer are Dells. Her's is a Dimension 3000, while mine is an XPS 400.
My two big questions here are; is doing the scannow and good strategy given the problem, and if so, then if she doesn't have a good copy of the relevant OS files on her HDD, can I use my Dell reinstallation DVD to get to her the proper missing/corrupted file(s)?
Any other suggestions are welcome...