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System Security 2009 Infection


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#1 eldib

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Posted 19 July 2009 - 12:38 PM

System Security 2009 is taking over my friend's dorm's computer. Hoping that someone can help me......


OS:
-Windows XP - HE.

Anti-virus software:
-Kaspersky icon in bottom right corner but cannot be activated/opened. I can't tell if this is part of the infection or a genuine copy.


Symptoms:

**Unfortunately I therefore cannot provide information on when this infection first appeared because it is a second-hand computer in a friend's dorm.
-The scam System Security 2009 "interface" opens immediately upon booting and can't be closed. The scamscan indicates that the computer is infected by a various worms and trojans. Clicking on it opens popups to buy anti-virus software.
-Multiple fake error messages pop up in the bottom right hand corner whenever I try to run executable processes: "WARNING! Application cannot be executred. The file ____.exe is infected. Please activate your antivirus software."
-Popups periodically open telling me that "System Security Firewall has blocked a program from acccessing the internet. Internet Explorer Internet browser is infected with the worm Lsas.Blaster.Keyloger" or that "Harmful software detected..........[Remove all] or [Continue unprotected]."


Steps taken:

-First tried to install AVG because I couldn't figure out if there was any legitimate anti-virus software installed or not (it didn't work - see above error message).
-Then tried to run the online virus scans listed here (http://www.raymond.cc/blog/archives/2008/01/29/comprehensive-list-and-review-of-free-online-antivirus-scanners/). I could get the BitDefender to work but it said it found no viruses. I can not get any of the others to work either because it will not let me update the JAVA appelets or because it will not let me run the executable files from the desktop.
-I tried renaming the executable files and changing the extension but the "WARNING!" alert still says this file is infected and blocks it from running.


Any advice would be greatly appreciated. Also, I am fairly computer illiterate so please be patient and simplified in your responses. THANKS!

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#2 boopme

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Posted 19 July 2009 - 03:40 PM

Hello and welcome please run these next. Not certain if you have or not. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 eldib

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Posted 19 July 2009 - 05:30 PM

Hi thanks for your tips but unfortunately as before I cannot run any of the executable files so I can't even begin trying to clean the computer. (I did successfully download and rename both files but neither will open):

eg. "Warning! Application cannot be executed. The file zztoy.exe is infected. Please activate your antivirus software."

Do I need to be doing this in safemode just to get them started? And if so how do I go into safe mode?

#4 Gordana

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Posted 19 July 2009 - 05:35 PM

It looks like what I had Trojan Horse Fraud Sysguard (among others)(although people who got kaspersky got warning not to proceed on infected Site )

Do not install AVG,will not help!!!

I get ride of it by downloading Spybot s & d (has been nightmare,because virus was redirecting me all the time ,after many attempts,clicking arrow 'back' in the task bar,I was able to open spybot downloading page. Took me 2 hours to open spybot (laptop was freezing,couldn't close it and restart it - when I managed to load spybot and scan - it detected and deleted it !
[ I think I manage to open it by right click on icon tray on desktop ,than run as... ]
Now,I was able to download other antivirus and get ride of most trojans.)

But,you are in a good hands now,and I will not interrupt any more !

Good luck! :thumbsup:

Edited by Gordana, 19 July 2009 - 06:23 PM.


#5 eldib

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Posted 19 July 2009 - 06:16 PM

Okay well quick update....

I tried running ATF and MBAM in safe mode, got both to work. MBAM deleted the things it found and I saved the log but don't have it on my laptop so if things don't work out I will paste it from the PC in a bit. After this I rebooted into regular mode and am running MBAM again. So far so good, the System Security 2009 icons/popups/interface haven't popped up yet at all. I also uninstalled the expired Kaspersky thru control panel just in case it was infected but it seems like it is just operating as a normal expired trial version. Because this isn't my computer though I can't be sure. Once the scan with MBAM is completed, if it says everything is a-ok then I'll try installing AVG Free and post the MBAM log to see if you can find anything else in it that was missed.

Thanks a bunch after all because now that I tried it in safe mode I was able to get it working in regular mode as per your instructions!

#6 boopme

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Posted 19 July 2009 - 07:21 PM

Hello here's the scoop. We need to Un and Reinstall Mbam and do Normal mode scan,geta log.. Then we will need to do a Safe mode scan with SAS..
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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