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fatal System Error Please help


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#1 dirtfan50

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Posted 19 July 2009 - 11:54 AM

I have just downloaded IE 7 then my trouble started.
I restarted just as directed.
I cannot do anything in safe mode / last restore point nothing.
I have no idea on how to get in to anything..

I have a dell demention 2400 with xp home service pack 2 or 3 (dont recall but the newest) .

Heres my error message..



Stop:C000021A
Fatal system error
The windows logon process terminated unexpectedly with a status of 0xC0000142 (0x00000000 0x00000000) the system has been shut down.
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Why does microsoft let you d/l there product and then these problems?
And want to charge me for help??

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#2 Budapest

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Posted 19 July 2009 - 04:43 PM

Can you actually boot into Windows?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dirtfan50

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Posted 19 July 2009 - 05:14 PM

I can go in to f2 f8 and f12 but when I try to do anything it goes to the blue screen error? Im sure I wouldnt know what to do in any of these anyway except go to the last good configuration or safe mode.
Thank you for any help.

#4 Budapest

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Posted 19 July 2009 - 05:25 PM

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

Type: chkdsk /r

It's important to have a space before the "/".

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 dirtfan50

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Posted 19 July 2009 - 06:16 PM

I can only go to f2 f8 or f12 to do anything.
I just put cd in and restarted it and it gets to the windows xp screen ( black with the bar scrolling ) and then it shuts down.

#6 Budapest

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Posted 19 July 2009 - 06:21 PM

You need to make sure that your computer is set to boot from a CD. See the following for examples:

http://www.whitecanyon.com/how-to-change-boot-order.php
http://pcsupport.about.com/od/fixtheproble...orderchange.htm
http://www.ehow.com/how_4533733_change-boot-order-bios.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 dirtfan50

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Posted 19 July 2009 - 06:38 PM

something going on now its booting from the cd.. it says setup is starting. im going to your previous post now

#8 dirtfan50

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Posted 19 July 2009 - 06:44 PM

i cant get past the admin password..
Had this cpu since 2006 and forgot it

#9 Budapest

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Posted 19 July 2009 - 06:52 PM

You could try a repair install:

http://michaelstevenstech.com/XPrepairinstall.htm
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 dirtfan50

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Posted 19 July 2009 - 07:05 PM

its installing now

#11 dirtfan50

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Posted 19 July 2009 - 07:47 PM

its back up but i think ive lost everything

#12 Budapest

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Posted 19 July 2009 - 07:53 PM

What do you mean by you've lost everything?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 dirtfan50

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Posted 19 July 2009 - 08:20 PM

internet e-mail pictures everything?

#14 Budapest

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Posted 19 July 2009 - 08:23 PM

That doesn't sound very good!

Select the XP installation you want to repair from the list and press R to start the repair.

Are you sure you pressed R to start the repair as instructed in step 5?

Maybe you can recovery your files with this:

http://www.recuva.com/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 dirtfan50

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Posted 19 July 2009 - 08:37 PM

I pressed r and then it asked me some other things the it started..




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