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Problem Event Name: APPCRASH


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#1 gainreagent101

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Posted 19 July 2009 - 09:04 AM

Hi, I m using a CQ40 series of Compaq and just downloaded a software(Web Data Extractor) but keep getting a notification that the program has stopped working. Pls find below the problem signature and help out.

Problem signature
Problem Event Name: APPCRASH
Application Name: WebExtractor.exe
Application Version: 7.3.0.0
Application Timestamp: 2a425e19
Fault Module Name: StackHash_56cd
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 80000003
Exception Offset: 003e72c6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 17417
Additional Information 1: 56cd
Additional Information 2: 5cf4bc241b786ca61beb90c371ca3b21
Additional Information 3: b1de
Additional Information 4: 2d629d84b19e9936ad4befcb07c16cd1

Edited by The weatherman, 19 July 2009 - 09:16 AM.
Moved to a more appropriate forum. Tw


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#2 garmanma

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Posted 19 July 2009 - 12:13 PM

I would uninstall it and download it again
Did you check the system requirements to make sure it will work with your OS?
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#3 gainreagent101

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Posted 20 July 2009 - 03:31 PM

Thanks for the help. Have actually uninstall and re installed this program over 10 times but still no success. I have also checked the website of the software to check the requirement and it states that vista can run this program. Pls find the url: http://www.webextractor.com/ . I almost frustrated as I am still waiting to hear from the support team of the software.




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