Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

hijack.startmenu


  • Please log in to reply
3 replies to this topic

#1 bondhillboy

bondhillboy

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:08:30 AM

Posted 19 July 2009 - 08:50 AM

A Malwarebytes scan detected and quarantined hijack.startmenu. My computer seems to be running ok, but I am having difficulty removing or adding programs "the windows installer service could not be accessed" and I wondered if that had anything to do with the infection. Is there any way to ensure the infection was completely eliminated?

Hope I am starting in the right place.

os: vista

Edited by bondhillboy, 19 July 2009 - 06:13 PM.


BC AdBot (Login to Remove)

 


#2 Guest_The weatherman_*

Guest_The weatherman_*

  • Guests
  • OFFLINE
  •  

Posted 19 July 2009 - 05:53 PM

Moved from HJT to a more appropriate forum. Tw

#3 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop

Posted 19 July 2009 - 06:20 PM

Make sure MBAM is updated and run a quick scan post the new log please

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#4 bondhillboy

bondhillboy
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:08:30 AM

Posted 19 July 2009 - 07:27 PM

here is the mbam log you requested:


Malwarebytes' Anti-Malware 1.39
Database version: 2464
Windows 6.0.6002 Service Pack 1

7/19/2009 8:17:01 PM
mbam-log-2009-07-19 (20-17-01).txt

Scan type: Quick Scan
Objects scanned: 80579
Time elapsed: 3 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users