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FireFox and Internet Explorer search pages don't return results


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4 replies to this topic

#1 djaknow

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Posted 19 July 2009 - 07:07 AM

I'm using Windows XP Media Center. I've run MalwareBytes, Avast and spybot s&d scans across this and they're finally all coming back clean. I'm guessing that I still have a problem with the registry settings though because when I try to search either from google or from the url bar I get no search results. I don't know if it's related or not, but I also am unable to turn the firewall on because apparently access is controlled through group policy and access to the firewall is denied (grayed out) to all users.

I've attached a DDS file to the post, any help would be much appreciated.

djaknow

Attached Files

  • Attached File  DDS.txt   13.45KB   0 downloads


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#2 djaknow

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Posted 19 July 2009 - 07:12 AM

Here are the contents of the DDS file:



DDS (Ver_09-06-26.01) - NTFSx86
Run by *** at 6:35:45.29 on Sun 07/19/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.111 [GMT -5:00]

AV: avast! antivirus 4.8.1335 [VPS 090719-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jill Boynton\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Windows Internet Explorer provided by Comcast
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
mWindow Title = Windows Internet Explorer provided by Comcast
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [Cognac] c:\docume~1\jillbo~1\locals~1\temp\4.tmp.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: musicmatch.com\online
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - hxxp://h30155.www3.hp.com/ediags/dd/install/guidedsolutions.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
AppInit_DLLs: c:\windows\system32\perfc000.dat c:\progra~1\google\google~1\goec62~1.dll,c:\windows\system32\ziperame.dll,c:\windows\system32\baniwiki.dll,c:\windows\system32\hezigotu.dll
LSA: Notification Packages = scecli c:\windows\system32\ziperame.dll c:\windows\system32\baniwiki.dll c:\windows\system32\hezigotu.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jillbo~1\applic~1\mozilla\firefox\profiles\3hwj9pce.default\
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-6-16 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-6-16 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-6-16 138680]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-6-16 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-6-16 352920]
S2 SeekeenSrch Service;SeekeenSrch Service;"c:\documents and settings\all users\application data\seekeensrch\seekeen147.exe" "c:\program files\seekeensrch\seekeen.dll" service --> c:\documents and settings\all users\application data\seekeensrch\seekeen147.exe [?]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2006-8-24 29744]

=============== Created Last 30 ================

2009-07-18 18:50 <DIR> -cd----- c:\program files\Trend Micro
2009-07-18 18:42 <DIR> -cd-h--- c:\windows\system32\GroupPolicy
2009-07-16 20:55 3,350 ac-sh--- c:\windows\system32\KGyGaAvL.sys
2009-07-16 20:39 38,160 ac------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-16 20:39 19,096 ac------ c:\windows\system32\drivers\mbam.sys
2009-07-16 20:39 <DIR> -cd----- c:\program files\Malwarebytes' Anti-Malware
2009-07-16 20:39 <DIR> -cd----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-15 18:42 21,504 ac------ c:\windows\system32\hidserv.dll
2009-07-15 18:42 21,504 ac------ c:\windows\system32\dllcache\hidserv.dll
2009-07-15 18:42 32,128 ac------ c:\windows\system32\drivers\usbccgp.sys
2009-07-15 18:42 32,128 ac------ c:\windows\system32\dllcache\usbccgp.sys
2009-07-10 15:45 <DIR> -cd----- c:\program files\sFX

==================== Find3M ====================

2009-06-16 09:36 119,808 ac------ c:\windows\system32\t2embed.dll
2009-06-16 09:36 81,920 ac------ c:\windows\system32\fontsub.dll
2009-06-03 14:09 1,291,264 ac------ c:\windows\system32\quartz.dll
2009-05-07 10:32 345,600 ac------ c:\windows\system32\localspl.dll
2009-04-28 23:56 827,392 ac------ c:\windows\system32\wininet.dll
2009-04-28 23:55 78,336 ac------ c:\windows\system32\ieencode.dll
2008-10-02 05:55 616 ac------ c:\docume~1\jillbo~1\applic~1\wklnhst.dat
2009-01-19 08:33 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009011920090120\index.dat

============= FINISH: 6:37:13.35 ===============

#3 Shannon2012

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Posted 29 July 2009 - 11:43 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Shannon

#4 djaknow

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Posted 29 July 2009 - 12:53 PM

I was never able to resolve the issue. I finally ordered the reinstall disks from the manufacturer and reloaded the operating system. Unless someone thinks analyzing this file might help another user, consider the issue closed.

#5 teacup61

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Posted 29 July 2009 - 08:15 PM

Thanks for letting us know. :thumbup2:

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Please make a donation so I can keep helping people just like you.
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