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XP Home will not run .exe or .com files


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8 replies to this topic

#1 arelles

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Posted 18 July 2009 - 05:08 PM

Hello all,
Not sure if I have an infected machine or just a torn up OS. Owner complained that he could not run any programs, and that pretty much says it all. As stated in the subject, I cannot run any .exe or .com files, I was able to slave the drive to my machine and did a TrendMicro housecall, several items removed. I have run a repair install and I get the same dialog box asking for the proper program to run various files. What's the verdict? Wipe and reload? If I can get to the point where I can run Hijack this, I'll be pretty happy!
Thanks,
Rick

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#2 Computer Pro

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Posted 18 July 2009 - 05:22 PM

Try this:

Please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)
o Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan:
Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
o Now click on the Save as Text button:
Save the file to your desktop.
Copy and paste that information in your next post.
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#3 EVRS

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Posted 18 July 2009 - 05:26 PM

Can you please let me know what antivirus software that you have. Can you please try booting your computer in safemode and see if the same problem persist or not

#4 arelles

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Posted 18 July 2009 - 05:44 PM

I did not find any active antivirus on this machine. Same results in Safe Mode.

#5 Computer Pro

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Posted 18 July 2009 - 05:55 PM

Please try the Kaspersky Online Scanner. I posted instructions on how to run it above.
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#6 arelles

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Posted 18 July 2009 - 11:25 PM

It seems I am unable to install Java. I will attempt to pull the HD and slave it to my machine again and scan from there. Any other suggestions are appreciated!
Arelles

#7 Computer Pro

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Posted 19 July 2009 - 09:14 AM

Have you run Malwarebytes on the infected drive yet?
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#8 arelles

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Posted 21 July 2009 - 08:59 PM

Yes, ran Malwarebytes, nothing found! I am trying Kaspersky again, it froze last time. More info after it runs.

#9 Computer Pro

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Posted 21 July 2009 - 09:15 PM

ok
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