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System Security 2009 [Moved]


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#1 hotblooded

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Posted 17 July 2009 - 08:11 PM

Hello,

This guy I know gave me his computer to fix (lucky me) and it's easily the worst I have ever seen a computer. It has a myriad of malware issues, the most obvious of which is System Security 2009. I have tried everything I could possibly think of to fix this, none of which came close to working, so here I am. I tried installing Malwarebytes and SUPERantispyware, but I found that I am unable to run any installer, and most executable files. When I try to open Malwarebytes and SAS installers, a bubble pops up saying it's mcshield is infected. I tried booting in safe mode and installing some stuff but nothing seemed to want to install in safe mode. I have googled a lot about this problem and everything I came across told me to try these programs, but I can't. Any help would be wonderful. I can't run dds or hijackthis either.


The computer is running Windows XP.

Thanks in advance for any help...

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#2 Orange Blossom

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Posted 17 July 2009 - 08:15 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 17 July 2009 - 08:57 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
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why won't my laptop work?

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#4 hotblooded

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Posted 17 July 2009 - 09:15 PM

Changing the file name and extension didn't work. When I double-clicked the files, I got an hourglass next to the pointer for a couple seconds, then nothing.

#5 garmanma

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Posted 18 July 2009 - 04:49 PM

Can you open Task Manager?
Right-click on the Task Bar and open Task Manager
In the Applications window, end all running tasks
Start a new task and type explorer.exe
This should bring up the Desktop and you should be able to run some scans
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 hotblooded

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Posted 18 July 2009 - 10:39 PM

No, when I try to run the task manager, a bubble pops up and tells me that tskmgr.exe (or whatever it's called) is infected. The bubble is presumably from System Security falsely labeling things as infected. This is the problem I've run into with everything else: whenever I try to run executable files, it says their infected. I am, however, able to get the computer into safe mode without being hassled by the malware, but as far as I can tell, I'm unable to install programs while in safe mode.

Any thoughts? I'm out of ideas...

#7 DaChew

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Posted 18 July 2009 - 11:03 PM

MBAM will install in safe mode, altho it's crippled there

You might have to rename program executables to something like winlogon.exe or iexplore.exe to get them to work

Please download and run Processexplorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

rename if before using

Under file and save as, create a log and post here

copy and paste into a reply

http://www.malwarebytes.org/forums/index.php?showtopic=17583
Chewy

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