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Crashing browsers, anti-virus and firewall


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#1 Stockcharlie

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Posted 17 July 2009 - 05:33 PM

Something is crashing Firefox, IE, and Chrome. Also it is restricting me from any type of sites like Trendmicro. It has been giving me errors on Avira and Zone Alarm. I just recently got it to start outside of safe mode and was able to get Avira to do a full scan. It found 8 viruses and deleted them. It is running a little better since removing the viruses. But I know there is something else still in there. All of this just started this morning. Thank you for your help.

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#2 thcbytes

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Posted 27 July 2009 - 05:15 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 Stockcharlie

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Posted 27 July 2009 - 06:40 PM

i will reply from other computer

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#4 Stockcharlie

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Posted 27 July 2009 - 06:58 PM

I have only been starting the computer to try to save files. It crashes and is hard to get started again. It has still been disabling Zone Alarm and Avira. Thank you for your help.

#5 m0le

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Posted 29 July 2009 - 06:05 PM

Hi Stockcharlie,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

I will be back soon with the first instructions.

Thanks :thumbup2:
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#6 m0le

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Posted 29 July 2009 - 06:57 PM

Not surprisingly, the DDS log is clean but your symptoms are indicative of rootkits.

The crashing and security site blocking says that you still have the main problem hiding away.

I understand that you can't get to normal mode but it would be better if you could to run this tool. If not, then safe mode will have to do at this stage.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop but rename it Combo-Fix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combo-Fix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Please then run MBAM. Again, if normal mode is not available then safe mode is fine.

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please let me know which mode you were able to access.

Thanks :thumbup2:
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#7 Stockcharlie

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Posted 30 July 2009 - 02:46 PM

So far I have spent around three to four hours trying to get these two files to run. I have had over 100 error messages and had to restart the computer 30 plus times. I am including the ComboFix file. But I have not been able to get MBAM to finish running before MBAM crashes or my computer crashes. On a few attempts it found seven infected objects. But I was not able to get it to finish and remove them. I did a quick scan as a last resort and it failed also. One of the many error messages that may be legit is "DrWatson Postmortem Debugger has encountered a problem and needs to close". I have looked in my programs and task manager and can not find the Dr Watson program or a way to disable it. Dr W is not on the list that you provided to me.

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#8 m0le

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Posted 31 July 2009 - 04:07 PM

Combofix has removed some malware but has also highlighted a problem with your operating system.

Please uninstall and then reinstall SP3.

For help to do this read the following:
Uninstalling SP3
Installing SP3

When this has been done please do the following

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Then

Please post fresh DDS logs
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#9 Stockcharlie

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Posted 31 July 2009 - 07:36 PM

I have tried methods 1 and 2 with no luck. Somehow all of my restore points have been deleted and the restore has been turned off. I used method 4 up until step 8 and cannot get the computer to restart at all. The error says "STOP: c0000221\systemRoot\systemk32\ntdll.dll"

#10 m0le

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Posted 01 August 2009 - 04:36 AM

Are you able to run MBAM now?

MBAM is often stopped by malware. Please open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe extension to .bat, .com, .pif, or .scr

If that does not work then delete the file and redownload it but rename it mole.exe.

If that still fails we may be looking at a malware-related damage. Let me know what happens with MBAM.
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#11 Stockcharlie

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Posted 01 August 2009 - 09:14 AM

No, the computer will not start windows since I tried to uninstall SP3.

"I used method 4 up until step 8 and cannot get the computer to restart at all. The error says "STOP: c0000221\systemRoot\systemk32\ntdll.dll""

#12 m0le

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Posted 01 August 2009 - 10:36 AM

Don't panic, Let's get the operating system back fist.

Do you have an install disc or can you borrow one?

If not do you have a Recovery Partition on the machine?
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#13 Stockcharlie

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Posted 01 August 2009 - 10:38 AM

Yes, I have the install disk

#14 m0le

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Posted 01 August 2009 - 10:47 AM

We need to reinstall XP. It will repair any file issues and then we can continue with the fix. It is possible that the file damage and/or a well-hidden rootkit has caused the boot issue.

Full instructions are here, if you need them.

When you have done this let me know if it is bootable and how the PC is behaving.
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#15 Stockcharlie

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Posted 01 August 2009 - 10:49 AM

Will this cause me to lose all my files and programs?




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