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Computer is really infected , anti virus scans wont work


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8 replies to this topic

#1 Mr_Cash

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Posted 17 July 2009 - 03:07 PM

Hi everyone , im new on this forum however my computer got infected lately with really bad trojans and what not.
I cant run hijack this nor any other anti virus scans.
Google and firefox are both not working either so im using safari right now.

I got on this site because when i searched a trojan that i had , it showed this topic on this forum here with the exact same problems as me. http://www.bleepingcomputer.com/forums/lof...hp/t196642.html
However my computer restarts itself halfway during the dr web complete scan.
Also it freezes / restarts itself when i try to click on save log after a quick scan.
Therefore i cant post the log after a quick scan and a full scan wont work because my comp restarts halfway through.
Also mbam setup wont install because the virus / trojans still block almost everything.

Does anyone have any ideas how i can still fix my computer without reformatting?
I appreciate it alot.
Thanks!
Johnny

Edited by Mr_Cash, 17 July 2009 - 03:14 PM.


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#2 boopme

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Posted 17 July 2009 - 03:14 PM

Hello are you running drweb from safe mode? It may complte.. Or try running MBAM.
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Mr_Cash

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Posted 17 July 2009 - 03:24 PM

Hi i do have acces to the internet because im using vista safe mode with network.
I tried running dr web in safe mode and in safe mode with network , both cant do a complete scan.

I just downloaded mbam.exe and renamed it to zztoy.exe and saved it to my desktop.
Installed the program and left both Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked.
However after i pressed finish , the program would not automaticly start.
Also if i double click on the icon or go to my program files to double click on there manually nothing pops up.
I assume the virus that i have is blocking mbam to start.

Do you have any other ideas of how to avoid this?
Thanks for your help.
Renaming it to zztoy got me to actually install this program which is cool already!

Edited by Mr_Cash, 17 July 2009 - 03:26 PM.


#4 boopme

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Posted 17 July 2009 - 03:27 PM

I have 3 more tries....
ROOTREPEAL

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Mr_Cash

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Posted 17 July 2009 - 03:31 PM

My bad for posting more computer troubles everytime on here however when i downloaded rootrepeal and installed it on my desktop after right clicking - run as administrator it said: Attempt to write to address: 0x01497000.
After that it closes and shows a few notepad files on the desktop named RootRepeal_crash_071709.223056.

Edited by Mr_Cash, 17 July 2009 - 03:43 PM.


#6 boopme

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Posted 17 July 2009 - 03:46 PM

Ok,let;s not try any more we need specialized tools..

You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Mr_Cash

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Posted 17 July 2009 - 04:04 PM

Hi im reading the guide before using hijackthis , and i was wondering if putting my files on my D:\ disk is a safe place.
Or does it have to be on a different computer incase something goes wrong?

Edited by Mr_Cash, 17 July 2009 - 04:07 PM.


#8 boopme

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Posted 17 July 2009 - 07:51 PM

Well D is OK, but Off site well obviously the safest.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 18 July 2009 - 11:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/242552/computer-infected-and-cant-run-any-anti-virus-scans/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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