Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XP, IE8 and Microsoft Money problems


  • Please log in to reply
10 replies to this topic

#1 bollox0703

bollox0703

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 17 July 2009 - 10:49 AM

IE8 has been working ok since I installed it about a month ago. On Monday morning it started failing at various places around the internet :-

"Internet Explorer has encountered a problem and needs to close. Sorry for the inconvenience".

As the day progressed 2 other Microsoft applications began exhibiting the same error. Money (Money Plus Deluxe) fails immediately on startup with the above message and fails every time.
Explore.exe also does the same thing, but behaves more like IE8 - it starts up ok every time, but will fail occasionally in diiferent folders. When it fails it causes DRWatson to fail as well.


It looks like my problem has progressed into the XP Operating system and I am getting periodic BSODs. The 2 that show up are IRQL NOT LESS OR EQUAL and BAD POOL.
I have not added new hardware to my system and the only new software would be my reinstalls of Money and an upgrade to MalwareBytes to enable online protection.

XP is running with Service Pack 3, Money is version 17 (Money Plus Deluxe)

Ran Malwarebytes and Antivir scanners and no virus/malware was identified. Ran SFC/Scannow but nothing resulted.

Currently using Firefox without any problems, but I'd like to get the issue fixed as I really need Money working.

I'm new on here, and hope someone can help!

Thanks

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,284 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:45 AM

Posted 17 July 2009 - 11:14 AM

Try the following, Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Louis

#3 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 17 July 2009 - 11:41 AM

Thanks for the quick reply. I wanted to look at the dumps earlier, but I couldn't get the Symbol Path syntax correct. This is from the "IRQL NOT LESS...." dump.

I'll hav a look at a 'BAD POOL" one as well, but they are less frequent.





Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini071009-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Fri Jul 10 15:54:45.671 2009 (GMT-4)
System Uptime: 0 days 0:03:54.248
Loading Kernel Symbols
...............................................................
..............................................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {0, 2, 0, 804fd5f3}

Probably caused by : ntoskrnl.exe ( nt!ExpGetProcessInformation+15c )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804fd5f3, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000000

CURRENT_IRQL: 2

FAULTING_IP:
nt!ExpGetProcessInformation+15c
804fd5f3 8b3f mov edi,dword ptr [edi]

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 80581880 to 804fd5f3

STACK_TEXT:
ef6bbae8 80581880 82874000 00001000 ef6bbd14 nt!ExpGetProcessInformation+0x15c
ef6bbd30 823ec653 00000005 82874000 00001000 nt!NtQuerySystemInformation+0x748
WARNING: Frame IP not in any known module. Following frames may be wrong.
ef6bbdac 8057aeff 8244b984 00000000 00000000 0x823ec653
ef6bbddc 804f88ea 823d3876 8244b984 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!ExpGetProcessInformation+15c
804fd5f3 8b3f mov edi,dword ptr [edi]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ExpGetProcessInformation+15c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 498c1a18

FAILURE_BUCKET_ID: 0xA_nt!ExpGetProcessInformation+15c

BUCKET_ID: 0xA_nt!ExpGetProcessInformation+15c

Followup: MachineOwner
---------

#4 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 17 July 2009 - 12:27 PM

Here is output from 4 other dumps.
I have not had the BSODs since 7/13, but I have not used the PC much, just in case I did have a virus on it.

Attached Files



#5 hamluis

hamluis

    Moderator


  • Moderator
  • 56,284 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:45 AM

Posted 17 July 2009 - 02:27 PM

Can you do a search of your system...tell me the locations of the file, services.exe, (file1).

ialmdev5.dll is a video driver file, (file2).

gmer.exe is a rootkit detector program, (file3).

rdbss.sys is a valid Windows file, (file4).

The picture I have from looking at those files...your video driver is possibly corrupted/damaged...I suggest removing this gmer program from your system because it's probably damaged or creating damaged files (just a guess).

http://www.wilderssecurity.com/archive/ind...p/t-162435.html

FWIW: When running sfc /scannow...you must use a CD which is the same SP-level...as the system currently.

Once you have done those things, I suggest running sfc /scannow (with updated CD).

Louis

#6 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 17 July 2009 - 04:41 PM

1) There are 6 copies of SERVICES.EXE in theses direcories :-

C:\I386
C:\WINDOWS\SYSTEM32
C:\WINDOWS\ServicePackFiles\I386
C:\WINDOWS\$NtUninstallKB956572$
C:\WINDOWS\$NtServicePackUninstall$
C:\WINDOWS\$hf_mig$\KB956572\SP3QFE


2) There are 4 copies of IALMDEV5.DLL in these directories:-

C:\I386
C:\DRIVERS\VIDEO
C:\WINDOWS\SYSTEM32
C:\WINDOWS\SYSTEM32\ReinstallBackups\002\DriverFiles

3) I have removed GMER.EXE. Someone who was helping me diagnose my problems asked me to download and run it last weekend. There is only 1 copy and it was in My Documents.

4) There are 5 copies of RDBSS.SYSS in these directories :-

C:\I386
C:\WINDOWS\SYSTEM32\DRIVERS
C:\WINDOWS\ServicePackFiles\I386
C:\WINDOWS\$NtServicePackUninstall$
C:\symbols\rdbss.sys\48025EE62ae80

There is also an rdbss.sys.000 in C:\WINDOWS\$NtServicePackUninstall$

Thanks again for your help.

#7 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 17 July 2009 - 05:13 PM

As for running SFC /Scannow, I don't have any Windows XP CDs - my PC is a Dell and it came with all software pre-installed, and no O/S CDs. I upgraded to SP2 and then SP3 by downloading from the Microsoft Update site. When I ran it earlier it did not ask for CDs.

#8 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 18 July 2009 - 09:13 AM

oK, I think I may need help with virus removal.

I started my PC in SafeMode (no networking) and was able to start MS Money successfully.

Then I ran Avira and it reported 2 detections of the BOO\Sinowal.E virus in the bootstrap records. I don't know if Avira has removed this as it was prompting me to download a Bootstrap Repair kit. I didn't feel comfortable doing more without some experienced guidance.
I am now using my wife's PC to update this thread and the problem PC is offline.

Thanks Again

#9 hamluis

hamluis

    Moderator


  • Moderator
  • 56,284 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:45 AM

Posted 18 July 2009 - 10:04 AM

I am about to suggest that your thread be moved to one of the forum malware sections...just hang on :thumbsup:.

Louis

#10 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 18 July 2009 - 10:19 AM

Thank you, I very much appreciate it.

Edited by The weatherman, 18 July 2009 - 11:38 AM.
Moved from XP to a more appropriate forum. Tw


#11 bollox0703

bollox0703
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:45 AM

Posted 18 July 2009 - 02:37 PM

Here is the output log from the last Avira Scan (Computer was in Safe Mode, nothig is found in normal mode).

Avira AntiVir Personal
Report file date: Saturday, July 18, 2009 10:48

Scanning for 1548239 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 3) [5.1.2600]
Boot mode : Save mode
Username : Phil
Computer name : DELLPC

Version information:
BUILD.DAT : 9.0.0.403 17961 Bytes 6/3/2009 17:05:00
AVSCAN.EXE : 9.0.3.6 466689 Bytes 5/11/2009 14:14:47
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 15:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 16:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 15:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 17:30:36
ANTIVIR1.VDF : 7.1.4.132 5707264 Bytes 6/24/2009 16:17:07
ANTIVIR2.VDF : 7.1.4.221 1273856 Bytes 7/12/2009 16:17:14
ANTIVIR3.VDF : 7.1.4.252 445440 Bytes 7/17/2009 16:37:42
Engineversion : 8.2.0.220
AEVDF.DLL : 8.1.1.1 106868 Bytes 4/30/2009 16:52:04
AESCRIPT.DLL : 8.1.2.16 438651 Bytes 7/15/2009 16:39:29
AESCN.DLL : 8.1.2.3 127347 Bytes 5/14/2009 16:02:01
AERDL.DLL : 8.1.2.4 430452 Bytes 7/15/2009 16:39:22
AEPACK.DLL : 8.1.3.18 401783 Bytes 5/27/2009 21:07:20
AEOFFICE.DLL : 8.1.0.38 196987 Bytes 7/13/2009 16:17:25
AEHEUR.DLL : 8.1.0.143 1864055 Bytes 7/16/2009 16:39:27
AEHELP.DLL : 8.1.4.5 229748 Bytes 7/15/2009 16:38:19
AEGEN.DLL : 8.1.1.48 348532 Bytes 7/13/2009 16:17:17
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/9/2008 19:32:40
AECORE.DLL : 8.1.7.5 180597 Bytes 7/15/2009 16:38:08
AEBB.DLL : 8.1.0.3 53618 Bytes 10/9/2008 19:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 13:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 12/5/2008 15:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 1/20/2009 19:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 15:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 20:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 15:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 20:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 13:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 15:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 5/15/2009 20:39:58
RCTEXT.DLL : 9.0.37.0 86785 Bytes 4/17/2009 15:19:48

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +PCK,+SPR,

Start of the scan: Saturday, July 18, 2009 10:48

Starting search for hidden objects.
The driver could not be initialized.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'mnybbsvc.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
13 processes with 13 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[DETECTION] Contains code of the BOO/Sinowal.E boot sector virus
[WARNING] The boot sector cannot be repaired! You can find more information in the help

Start scanning boot sectors:
Boot sector 'C:\'
[DETECTION] Contains code of the BOO/Sinowal.E boot sector virus
[NOTE] The boot sector was not written!

Starting to scan executable files (registry).

The registry was scanned ( '62' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Program Files\NetRatingsNetmeter\NetMeter\NetMeter_maj4_en_4.70.25.0_MEGAPANEL_USA.exe
[0] Archive type: CAB SFX (self extracting)
--> NielsenOnline.exe
[DETECTION] Is the TR/Xema.V Trojan

Beginning disinfection:
C:\Program Files\NetRatingsNetmeter\NetMeter\NetMeter_maj4_en_4.70.25.0_MEGAPANEL_USA.exe
[NOTE] The file was moved to '4ad60479.qua'!


End of the scan: Saturday, July 18, 2009 13:19
Used time: 1:52:08 Hour(s)

The scan has been done completely.

7515 Scanned directories
338725 Files were scanned
3 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
1 Files were moved to quarantine
0 Files were renamed
1 Files cannot be scanned
338723 Files not concerned
6751 Archives were scanned
2 Warnings
3 Notes




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users