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Windows Update Fails


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2 replies to this topic

#1 Ross591

Ross591

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Posted 17 July 2009 - 12:42 AM

After following every possible solution found on the Internet, my Windows Update keeps failing with error code 0x80070020. The problem started after I installed Norton suite. I also had a virus that has since been cleaned up. But Windows Update kept failing. I have uninstalled Norton, and all third party utilities that may be conflicting. I noticed that a registry key "remove legacy_eectrl" referring to Symantec appears several times in the registry but it doesn't allow me to delete it. Thanks.


DDS (Ver_09-06-26.01) - NTFSx86
Run by Ben White at 22:24:09.68 on Thu 07/16/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.71 [GMT -7:00]

AV: Anti-Virus - SBC Yahoo! Online Protection *On-access scanning disabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Temp\HiJackThis.exe
C:\Temp\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://websearch.drsnsrch.com/sidesearch.cgi?id=
uSearch Bar = hxxp://websearch.drsnsrch.com/sidesearch.cgi?id=
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uStart Page = hxxp://www.google.com/
mDefault_Search_URL = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
mSearch Page =
mSearch Bar = hxxp://websearch.drsnsrch.com/sidesearch.cgi?id=
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = 127.0.0.1
mWinlogon: Shell=Explorer.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - No File
BHO: Viewpoint Toolbar BHO: {a7327c09-b521-4edb-8509-7d2660c9ec98} - c:\program files\viewpoint\viewpoint toolbar\3.9.0\ViewBarBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Viewpoint Toolbar: {f8ad5aa5-d966-4667-9daf-2561d68b2012} - c:\program files\common files\viewpoint\toolbar runtime\3.9.0\IEViewBar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - No File
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: microsoft.com\*.windowsupdate
Trusted Zone: microsoft.com\update
Trusted Zone: windowsupdate.com
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {323C9B9A-DB6C-42CE-A706-314535FD8EAF} - hxxp://www.fototime.com/ftweb/activeX/WebUploadControl.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.costcophotocenter.com/CostcoActivia.cab
DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - hxxp://software-dl.real.com/10096f43b05bae416e21/netzip/RdxIE601.cab
DPF: {64D01C7F-810D-446E-A07E-16C764235644} - hxxp://zone.msn.com/bingame/amad/default/atomaders.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1247724971421
DPF: {6F750200-1362-4815-A476-88533DE61D0C} - hxxp://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - hxxp://download.yahoo.com/dl/installs/yab_af.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - hxxp://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} - hxxp://zone.msn.com/bingame/feed/default/SproutLauncher.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - hxxp://fdl.msn.com/zone/datafiles/heartbeat.cab
DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - hxxp://akamai.downloadv3.com/binaries/IA/netslv32_EN_XP.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-10 24652]

=============== Created Last 30 ================

2009-07-16 22:23 359,929 a------- c:\temp\dds.scr
2009-07-16 21:44 401,720 a------- c:\temp\HiJackThis.exe
2009-07-16 21:36 41,240 a------- c:\windows\system32\OLDD.tmp
2009-07-16 21:35 41,240 a------- c:\windows\system32\OLDB.tmp
2009-07-16 16:47 <DIR> --d----- c:\windows\SoftwareDistribution.old
2009-07-16 12:45 56,857 a------- c:\temp\system.zip
2009-07-16 12:39 91,352 a------- c:\temp\cc_20090716_123927.reg
2009-07-16 12:39 221,744 a------- c:\temp\cc_20090716_123913.reg
2009-07-16 12:27 32,560 a------- c:\temp\cc_20090716_122725.reg
2009-07-16 12:27 149,892 a------- c:\temp\cc_20090716_122710.reg
2009-07-16 06:57 2,908,976 a------- c:\temp\Norton_Removal_Tool.exe
2009-07-15 21:41 818,430 a------- c:\temp\cc_20090715_214115.reg
2009-07-15 21:11 98,920,958 a------- c:\temp\regbackup.reg
2009-07-14 21:00 <DIR> --dsh--- c:\documents and settings\ben white\%USERPROFILE%
2009-07-13 23:07 <DIR> --d----- c:\program files\Lavasoft
2009-07-13 21:56 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-13 21:56 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-07-12 23:36 <DIR> --dsh--- c:\documents and settings\ben white\IECompatCache
2009-07-12 23:35 <DIR> --dsh--- c:\documents and settings\ben white\PrivacIE
2009-07-12 23:30 <DIR> --dsh--- c:\documents and settings\ben white\IETldCache
2009-07-12 23:26 <DIR> --d----- c:\windows\ie8updates
2009-07-12 23:22 <DIR> -cd-h--- c:\windows\ie8
2009-07-12 23:19 102,912 -------- c:\windows\system32\dllcache\iecompat.dll
2009-07-12 23:19 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-07-12 23:19 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-07-12 23:16 16,883,056 a------- c:\temp\IE8-WindowsXP-x86-ENU.exe
2009-07-12 21:51 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-07-12 21:51 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-07-12 21:51 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-07-12 21:51 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-07-12 21:51 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-07-12 21:51 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-07-12 21:51 729,088 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-07-12 21:51 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-07-12 21:51 617,472 -------- c:\windows\system32\dllcache\advapi32.dll
2009-07-12 21:51 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-07-12 21:49 1,203,922 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-07-12 21:49 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-07-12 21:49 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-07-12 21:39 26,739,584 a------- c:\temp\AdbeRdr910_en_US.exe
2009-07-12 20:32 73,728 a------- c:\windows\system32\javacpl.cpl
2009-07-12 19:53 714,136 a------- c:\temp\JavaSetup6u14.exe
2009-07-12 19:26 619,680 a------- c:\temp\BR70278.exe
2009-07-12 17:30 412,160 -------- c:\windows\system32\photometadatahandler.dll
2009-07-12 17:25 144,384 -------- c:\windows\system32\drivers\hdaudbus.sys
2009-07-12 17:25 10,240 -------- c:\windows\system32\drivers\sffp_mmc.sys
2009-07-12 17:23 19,569 a------- c:\windows\005547_.tmp
2009-07-12 16:38 <DIR> --d----- c:\windows\pss
2009-07-12 16:16 <DIR> --d----- c:\docume~1\benwhi~1\applic~1\Malwarebytes
2009-07-12 16:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-12 16:05 <DIR> --d----- c:\program files\CCleaner
2009-07-12 15:55 <DIR> --d----- c:\temp\Malwarebyte
2009-07-12 15:55 16,409,960 a------- c:\temp\spybotsd162.exe
2009-07-12 15:55 3,247,736 a------- c:\temp\ccsetup220.exe
2009-07-12 15:54 34,543,112 a------- c:\temp\Ad-AwareAE.exe
2009-07-12 15:53 <DIR> --d----- c:\temp\WinXPSP3
2009-07-12 15:53 <DIR> --d----- c:\temp\RegCleaner
2009-07-12 15:10 21,504 a------- c:\windows\system32\hidserv.dll
2009-07-12 15:09 14,592 a------- c:\windows\system32\drivers\kbdhid.sys
2009-07-12 15:08 32,128 a------- c:\windows\system32\drivers\usbccgp.sys
2009-07-12 15:08 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-07-12 15:08 12,160 a------- c:\windows\system32\dllcache\mouhid.sys
2009-07-12 15:07 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-06-29 20:07 524,288 a------- c:\windows\opuc.dll
2009-06-23 06:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PCSettings
2009-06-23 06:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Norton
2009-06-23 06:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller
2009-06-23 06:36 <DIR> --d----- c:\documents and settings\all users\Symantec Temporary Files

==================== Find3M ====================

2009-07-12 22:12 445,868 a------- c:\windows\system32\PerfStringBackup.TMP
2009-07-12 17:37 78,879 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-06-16 07:36 119,808 a---h--- c:\windows\system32\t2embed.dll
2009-06-16 07:36 81,920 a---h--- c:\windows\system32\fontsub.dll
2009-06-16 07:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 07:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 12:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 12:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-12 22:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-12 22:15 5,936,128 -------- c:\windows\system32\dllcache\mshtml.dll
2009-05-12 22:15 915,456 -------- c:\windows\system32\dllcache\wininet.dll
2009-05-07 08:32 345,600 a---h--- c:\windows\system32\localspl.dll
2009-05-07 08:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 14:22 1,985,024 -------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 14:22 11,064,832 -------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 14:22 1,207,808 -------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 14:22 25,600 -------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 14:22 385,536 -------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 04:21 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-28 21:55 133,120 a------- c:\windows\system32\dllcache\extmgr.dll
2009-04-28 02:05 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe

============= FINISH: 22:24:55.28 ===============

Attached Files



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#2 thcbytes

thcbytes

  • Malware Response Team
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Posted 26 July 2009 - 05:30 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

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#3 teacup61

teacup61

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Posted 05 August 2009 - 06:55 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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