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Unknown Errors - Possible Trojan Infection?


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#1 lolwut?

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Posted 17 July 2009 - 12:31 AM

I'm going to try to explain this as quickly as possible, even though there is a lot to say.

It all started yesterday when my computer shut itself down. I don't know why, but my computer was suddenly overrun by some fake virus scan programs (I don't remember any names, it happened very quickly, and rather unexpectedly) that began to create random .exe processes, ones with names like 1ODEF4G.exe or something with seemingly random filenames like that. They overran and bogged down my PC within a minute, and Windows actually shut itself down. It restarted to a blue screen saying that Windows had shut itself down to avoid possible damage, and it listed some other info I cannot quite remember.

Figuring something was very wrong, I ran a search right away with Malwarebytes AntiMalware Software and it detected numerous (54?) infections and trojans. The computer was running smoothly at this time and the program said it would have to restart the computer to complete the removal. I accepted, and once the computer had restarted, that's when the real trouble began.

My computer has had some errors in the past, and I've had help on other PC Fix It forums from posting my HiJackThis logs; the most recent left me with an annoying but non-threatening need to have to manually start explorer.exe. I mention this because when my computer restarted after the Malware scan, Spybot S&D appeared right away and started running it's own scan. I have not used that program in awhile and I have never had it do an autoscan, so I closed it, wondering why it would do so now. After I did that, I manually started explorer.exe and that's when my computer slowed to a crawl, one so slow, that it was practically frozen. The Task Manager showed 100% CPU usage, and I was never able to get anything done. It still does this if I turn explorer.exe on.

I thought it might have been something to do with the Spybot Search, so I restarted the computer and let it complete the search on the next start-up, but that didn't help at all. Running the computer in Safe Mode is fine, and I ran a Virus Scan search with Avira AntiVir, and another Malwarebytes scan, neither of which seemed to help the problem. I did update the Avira recently, and it had to uninstall the old version, and when I set up the new one, I chose the "extreme" (I use this term because I don't know the real one Avira uses) protection, which stated provided the most protection but would noticeably take longer on start-up. I thought that might be the problem, so I uninstalled and reinstalled Avira in Safe Mode, this time choosing the normal protection, but that also did nothing to help the problem.

I also ran Combofix, and while that fixed the problem of not having to manually start up explorer.exe, it did not help anything else.

The only way I am able to post this right now is by using a work around; I open Task Manager instantly when the computer boots and close explorer.exe before my PC freezes, and I choose to start a new program, and input firefox.exe.

I know this probably isn't the best way to be operating, but my father absolutely needs this computer to do his daily work, and using this workaround, I am able to let him use Adobe Audition without the computer freezing at start-up.

I believe I have explained everything, and I really hope someone can help me with this confusing and crippling problem. I will not visit any potentially harmful sites while using this workaround, only the BleepingComputer forums and my Gmail account.

I will attach a HiJackThis log as I cannot run the dds script without starting explorer.exe, and freezing up my PC. I will also try to attach my Combofix, Malwarebytes, and AntiVir logs if I'm allowed to do so.

Thank you in advance for any help given


Oh, and before I forget, I had saved on my desktop a text document named bgsvcgen because it was a process unknown to me that occurs at start-up (which I always instantly shut down), and looking it up on Google showed unfavorable results, so I figure it might be useful to mention.

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#2 thcbytes

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Posted 26 July 2009 - 05:30 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

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#3 teacup61

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Posted 05 August 2009 - 06:55 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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Error reading poptart in Drive A: Delete kids y/n?




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