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Various Ad, Spy and Malware problems


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#1 LordSoren

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Posted 10 July 2005 - 08:43 AM

Heyya - First time poster - Just a few quick details about myself - I consider myself to be highly computer literate and able to fend off most malicous programs myself. However I also fix computers on the side, such as the one I am currenly posting from. This was a friend's computer who has managed to get himself assulted by a countless number of spyware, adware and malware. It has taken me about 5 hours to simply be able to browse the internet. At present I have terminated alot of programs and processes running through the task manager. I will try and post a "full" copy of hijack log shortly.

I have already removed "Backdoor:Win32/Rbot" and "Backdoor:Win32/SDbot" if thats of any use to you, amongst other things though spybot, ad-aware and Norton's system works 2k4.

Logfile of HijackThis v1.99.1
Scan saved at 9:33:52 AM, on 10/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.sympatico.ca
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://start.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Microsoft Services] service.exe
O4 - HKLM\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKLM\..\RunServices: [Windows CPU host] winbog32.exe
O4 - HKLM\..\RunServices: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - HKCU\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120239306206
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Net Functions Library (Netlib) - Unknown owner - C:\WINDOWS\System32\Netlib.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


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#2 LordSoren

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Posted 10 July 2005 - 09:01 AM

Alright, just rebooted and here is the Hijack this as it was at startup. Any insight or help on this computer would be most welcome.

Logfile of HijackThis v1.99.1
Scan saved at 9:57:39 AM, on 10/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\service.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.sympatico.ca
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://start.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Microsoft Services] service.exe
O4 - HKLM\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKLM\..\RunServices: [Windows CPU host] winbog32.exe
O4 - HKLM\..\RunServices: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - HKCU\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120239306206
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Net Functions Library (Netlib) - Unknown owner - C:\WINDOWS\System32\Netlib.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


#3 viccy

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Posted 11 July 2005 - 10:52 AM

Welcome to the forum. You still have a very infected computer.

Please download, install, update and scan your system with the free version of Ewido trojan scanner:
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • From the main ewido screen, click on update in the left menu, then click the Start update button.
  • After the update finishes (the status bar at the bottom will display "Update successful"), click on the Scanner button in the left menu, then click on the Start button. This scan can take quite a while to run, so time to go get a drink and a snack....
  • If ewido finds anything, it will pop up a notification. You can select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.
  • When the scan finishes, click on "Save Report". This will create a text file. Please then paste the contents of the text file to this thread, along with a new HijackThis log.


#4 LordSoren

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Posted 11 July 2005 - 04:22 PM

Viccy: Thanks for the welcome to the forums, and already you seem to be of help. I have just finished running Ewido as you suggested and it found and repaired 21 infections. Last time I ran into a highly infected computer such as this one, I simply said "reformat" - Luckally that person didn't need any information on their computer. Lets see if we can't keep do without the reformat this time. Here is the Ewido log:

---------------------------------------------------------
 ewido security suite - Scan report
---------------------------------------------------------

 + Created on: 	 5:15:37 PM, 11/07/2005
 + Report-Checksum:  E23054D1

 + Scan result:

	C:\clearlogs.exe -> Spyware.WinAD : Cleaned with backup
	C:\Documents and Settings\Simon\354fx.exe/ransy.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\Documents and Settings\Simon\354fx.exe/rany.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@linksynergy[1].txt -> Spyware.Cookie.Linksynergy : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@mediaplex[1].txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@qksrv[1].txt -> Spyware.Cookie.Qksrv : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
	C:\Documents and Settings\Simon\Cookies\simon@ysbweb[1].txt -> Spyware.Cookie.Ysbweb : Cleaned with backup
	C:\Documents and Settings\Simon\e8ad79.exe/ransy.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\Documents and Settings\Simon\e8ad79.exe/rany.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\temp\optimize.exe -> TrojanDownloader.Dyfuca.ei : Cleaned with backup
	C:\WINDOWS\Downloaded Program Files\ClientAX.dll -> Spyware.180Solutions : Cleaned with backup
	C:\WINDOWS\f3trc7uk.exe -> Adware.SAHA : Cleaned with backup
	C:\WINDOWS\ransy.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\WINDOWS\rany.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
	C:\WINDOWS\system32\blg3fgj7.exe -> Adware.Saha : Cleaned with backup
	C:\WINDOWS\system32\gd8hnjah.dll -> Adware.SAHA : Cleaned with backup
	C:\WINDOWS\system32\host.exe -> Heuristic.Win32.Morphine-Crypted : Cleaned with backup
	C:\WINDOWS\system32\win.exe -> Heuristic.Win32.Morphine-Crypted : Cleaned with backup
	C:\WINDOWS\system32\winbog32.exe -> Backdoor.Rbot : Cleaned with backup


::Report End

And my latest hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 5:17:42 PM, on 11/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\WINDOWS\System32\service.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\SecuritySuite.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://start.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Microsoft Services] service.exe
O4 - HKLM\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\RunServices: [Windows CPU host] winbog32.exe
O4 - HKLM\..\RunServices: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120239306206
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Net Functions Library (Netlib) - Unknown owner - C:\WINDOWS\System32\Netlib.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

I did not reboot between running Ewido and Hijack this, however.

#5 viccy

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Posted 11 July 2005 - 05:43 PM

It's better to print out the next instructions or save it in notepad, because you also have to work in safe mode without networking support, so this page wouldn't be available then.
It is also important you don't miss a step and perform everything in the right order!!

* Download and install CCleaner
Do not use it yet.

* Please set your system to show all files; please see here if you're unsure how to do this.

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:


O4 - HKLM\..\Run: [Microsoft Services] service.exe
O4 - HKLM\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKLM\..\RunServices: [Windows CPU host] winbog32.exe
O4 - HKLM\..\RunServices: [VIEW POINT DRIVERS] phqghum.exe
O4 - HKCU\..\Run: [VIEW POINT DRIVERS] phqghum.exe
O23 - Service: Net Functions Library (Netlib) - Unknown owner - C:\WINDOWS\System32\Netlib.exe (file missing)


These are optional fixes, but are not needed in startup, and fixing them will free some resources.
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE


* Close all other windows and brosers and click on Fix Checked when finished and exit HijackThis.

Go to Start > Run and type in Services.msc then click OK
Click the Extended tab.
Scroll down until you find the service. (Netlib)
Click once on the service to highlight it.
Click Stop
Right-Click on the service.
Click on 'Properties'
Select the 'General' tab
Click the Arrow-down tab on the right-hand side on the 'Start-up Type' box
From the drop-down menu, click on 'Disabled'
Click the 'Apply' tab, then click 'OK'
The service is now stopped and disabled

Please run HijackThis and click Config -> Misc Tools -> Delete an NT service. In the Delete window, type Netlib and press OK. OK any prompts, close HijackThis, and restart your computer.


* Reboot into Safe Mode`: ( without networking support !)
°To get into the Safe mode as the computer is booting press and hold your "F8 Key". Use your arrow keys to move to "Safe Mode" and press your Enter key.
* Using Windows Explorer, locate the following files/folders, and delete them if still present:

C:\WINDOWS\System32\service.exe

* Still in safe mode Run Ccleaner and click Run Cleaner (bottom right)

Go to start > control panel > Display properties > Desktop > Customize Desktop... > Web tab > uncheck and delete everything you find in there. (except for "My current home page")

* Reboot your system back to normal mode.

* Perform an onlinescan with Bitdefender and/or Housecall (check here autodelete) and let it delete everything it is finding.

Post back a fresh HijackThis log and I'll take another look.

If you had any problems with deleting files or noticed any other problems during your fix, let me also know in your next reply.

#6 LordSoren

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Posted 12 July 2005 - 03:50 PM

Viccy: Here is the latest copy of my hijackthis log file. I had some trouble running Bitdefender, as I fell asleep while it was scanning, and when I got back Internet Explorer was not responding, however Housecall worked fine and reported no viruses.

Logfile of HijackThis v1.99.1
Scan saved at 4:45:06 PM, on 12/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://start.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120239306206
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


#7 viccy

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Posted 12 July 2005 - 05:02 PM

Looking much better now. Are you having any other problems with the computer?

#8 LordSoren

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Posted 12 July 2005 - 07:18 PM

Well, as I said, its my friend's computer. The only other problem is its his main computer, and its a P2-233 with 128 megs of ram... Doubt you can send me a free P4, mobo and ram, can you?

Other than that, everything is A-Ok. Thanks for all your help, Viccy. Hopefully I dont have to come back to fix his computer here again.

#9 viccy

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Posted 12 July 2005 - 09:38 PM

We're not quite finished here, but getting very close.

Reconfigure Windows XP to hide hidden files:
Click Start. Open My Computer.
Select the Tools menu and click Folder Options. Select the View Tab.

Under the Hidden files and folders heading deselect "Show hidden files and folders".
Check the "Hide protected operating system files (recommended)" option.
Check the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
There are some problems associated with System Restore when it comes to viruses. When restore points are created they are stored in a directory that is accessible only to the System account and not to a user. This keeps the restore points safe from misuse and tampering. Unfortunately this also means that any virus scan software you may have installed can not scan the files located there as well. This causes a problem if a file that is infected with a virus gets backed up into a restore point because now the anti-virus software can not clean it. Now if you ever restore from a restore point, that file that is infected will be introduced back into your system.
With this in mind, if you find that you are infected with a virus, hijacker, or spyware and want to make sure you do not get reinfected if you restore a restore point, you should turn System Restore off and then back on again to clear all the restore points. This will guarantee that their are no infected files that could be restored.
Go to Start->Control Panel->System, System restore. Tick "Turn off System Restore" and reboot. That will erase all restore points.
After reboot, go back in and turn System Restore back on.

In order to be better protected in the future, I recommend the following programs:

SpywareBlaster protects against bad ActiveX.
http://www.javacoolsoftware.com/spywareblaster.html

SpywareGuard stops Spyware from being installed.
http://www.javacoolsoftware.com/spywareguard.html


IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
https://netfiles.uiuc.edu/ehowes/www/resource.htm

All three are very small free programs that you run once, and then just occasionally to check for updates.

Also see How did I get infected?

Finally, it is best to update your system regularly, to ensure you have the latest security patches from Microsoft. Update by clicking
http://v4.windowsupdate.microsoft.com/ and following the prompts.




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