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System Security - TRIED ALL OPTIONS AND NEED HELP!


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#1 sq_guru

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Posted 16 July 2009 - 12:06 PM

This virus is a b*tch!

I've tried everything I know, but the System Security virus (not System Security 2009) has completely taken over my machine. I first noticed the problem when my web browser slowed to a complete crawl. Shortly after I ran an AVG Free Edition scan and it found a Trojan Agent which it supposedly quarantined and removed. The next day it all went to hell. As others with this infection have posted, my desktop was changed to the binary background with poorly written English in large red font stating my system was infected.

Here's what I've attempted thus far:


1. Kill the application/process from Task Manager.

The virus has locked me out from being able to start Task Manager. I can momentarily load it at the very beginning of Windows startup, but as soon as System Security loads the Task Manager is killed and I am locked out from starting it again.


2. Run Anti-Spyware Software.

I am completely unable to run ANY executable. Each and every executable I've attempted to run fails, and the balloon from System Security in the system tray states that xxx.exe could not run because it has been corrupted.


3. Boot into Safe Mode.

Because I am unable to execute any applications in normal boot with the virus I figured I would try to boot into safe mode. Now this is weird, because I cannot even get my machine to boot in Safe Mode. Pressing F8 (or any function key for that matter) in boot does not present me with the boot options screen. The only way I've been able to get to the boot options screen is by manually powering my machine down when it's in the middle of loading Windows at boot so that the next time it boots it defaults to the boot options screen due to a failed prior boot. PROBLEM IS that when I'm in the Safe Mode option boot menu MY KEYBOARD ARROW KEYS WILL NOT TOGGLE THE BOOT OPTIONS! I figured it might be an error in loading my USB, so I tried a PS2 keyboard - same results. I just sit there and watch the timer count down until it defaults to booting in normal mode. Since the F8 boot option wasn't working, I've attempted every method I know of to try to modify the boot.ini file: Run bootcfg; My Computer advanced properties; Run msconfig > Boot.ini. None of these methods will work because I am literally blocked from running ANY executable. For example, if I type "msconfig" from the "Run" option, I can see the program initially load - the window pops for a split second but then it disappears.



Please help! I am so close to wiping my machine and starting over, but I would just hate to do that. Please know that any suggestions to download, install & run an Anti-Spyware application will not work as I've stated above. At this point I feel that the only way to prevent this virus from hijacking my PC is by getting into Safe Mode so that I may then be able to run some scans and remove this thing. Any suggestions on how to achieve this??

Thanks!

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#2 sq_guru

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Posted 16 July 2009 - 02:14 PM

I get the same results when trying to run the Process Explorer application renamed as "explorer.exe". The application will show as a blip on the screen and will be immediately terminated by the virus.

How can I get this Process Explorer application to run? Even if I did get Process Explorer running I fear that the virus would kill it before I was able to use it to stop the virus process. The virus is stopping all applications that load into my system tray at boot.

Thanks for the help!

Edited by sq_guru, 16 July 2009 - 03:07 PM.


#3 boopme

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Posted 16 July 2009 - 02:59 PM

My bad.. go here and follow fro, ... I DO NOT HAVE Mbam installed.
http://www.malwarebytes.org/forums/index.php?showtopic=17583

Edited by boopme, 16 July 2009 - 03:00 PM.

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#4 sq_guru

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Posted 16 July 2009 - 04:05 PM

Virus eliminated! Thanks for all the help! :thumbsup:

#5 boopme

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Posted 16 July 2009 - 04:12 PM

Good job !!
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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