Posted 16 July 2009 - 11:04 AM
My pc will shut off suddenly. A few days ago I had received an email with a .rar attachment of a chart of pictures of colors. My AV said it was safe so I opened and saved to my harddrive. When I opened it from there my pc immediately shut off. I have to unplug it and replug before it will start again each time it shuts off. I ran AV scan and it shows okay. I ran malwarebyte it says okay. Superantispyware says okay. I can't run any scans online, it will shut off. I ran ckdsk and it showed several things wrong and corrected them. I can't run sfc /scannow from cd or from my I386 folder, it will shut off. It will shut off if I try to run MEMTEST86 or hdd tests. I can surf okay and now open the picture file okay. I checked my cpu temp in bios the next day and it had jumped from my normal 112 -118 F. to 158 - 160 F. I took the side panel off and carefully cleaned everything and installed a new case fan (it never had one) and the temp goes up to 135F now. It is from 70F. to 80F. room temp where the pc is. I can put my finger on the cooling fins mounted on the cpu (I don't touch anything else for fear of static and I hold the case frame when I do this) and it is always cool. My PSU fan works and it is just warm at times. I changed the power connection cable. I went to update video drivers, it shuts off. Anything else to update, it shuts off. It shut off tuesday when I tried to let microsoft update. It took two tries then worked. I ran hijackthis and the log seemed okay but then again I'm not sure on this. I have minidump on but it doesn't leave a log in c:\windows. I did have a minidump in drwatson folder but when I checked this yesterday it was erased somehow. At first nothing was found in event viewer. Now in event viewer - system, it only has one warning that it has repeated the last few days--------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Time: 10:13:04 PM
The HDD & SSD access service service failed to start due to the following error:
The system cannot find the file specified.
or it will say it 'cannot find the path specified'.
It could be just coincidence the pc shut off when I clicked on the picture file. I don't know. I'm not any smart with the pc and I know it is old but it is all we have for now. This pc is not used for any gaming, just email, internet and simple stuff. I've googled a lot but it is mixed information I seem to find. I don't know if it is hardware, software, infected, little green aliens or just weird. Any help will be greatly appreciated from me before I lose my sanity.
Size: 74.53 GB
Operating System: Microsoft Windows XP home edition, (v5.1, build 3600) SP3
System Manufacturer: VIA Technologes, Inc.
Motherboard Model: KT400A-8235
Motherboard Vendor: Biostar
BIOS Model: Phoenix - AwardBIOS v6.00PG
Processor: AMD Sempron 2600+, MMX, 3DNow, ~1.8GHz
Memory: 256MB RAM
Info On Video Card- Model: ATI 9550 AGP8X 128MB TV-OUT DVI
GPU Code Name RV350 (AGP 8x 1002 / 4153, Rev 00)
GPU Clock 250 MHz (original: 250 MHz)
Memory Clock 196 MHz (original: 200 MHz)
Power Supply Unit: (It's what I read on the side)?
FEEL Mode Com, switching power supply, model: LC.B3DDATX, passive PFC, total output: 300w, 60hz-50hz (I'm 50hz)
Sensor Properties When Posted:
Motherboard- 55 °C (131 °F)
CPU- 57 °C (135 °F)
Aux- 30 °C (86 °F)
WDC WD800BB-22JHA0- 38 °C (100 °F)
Cooling Fans: CPU- 3750 RPM
Voltage Values: CPU Core- 1.54 V
+2.5: V 2.56 V
+3.3: V 3.18 V
+5 V: 5.00 V
+12 V: 11.52 V
+5 V Standby: 4.84 V
VBAT Battery: 3.17 V
One new case fan,
Monitor: one SyncMaster 720n, Samsung
Display Adapters: Radeon 9550 (RV350), Radeon 9550 Secondary (not updated)
Browsers: IE8, Google Chrome, Firefox- used the most
C-Media AC97 Audio Device
Anti-Virus: Avast home edition
Firewall: Online Armor
All Microsoft updates,
Sorry if I've over posted info.