Posted 16 July 2009 - 05:18 PM
I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 530 unanswered topics, the oldest dated Tue July 7, 2009 3:03 pm Eastern Daylight Savings time in the U.S.A. Your HiJack This topic is dated July 10 2009, 8:19 PM using the same time zone.
Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.
Please be patient. It may take a while longer to get a response but your log will be reviewed and answered as soon as possible.
This topic is now closed.
Orange Blossom ~ forum moderator
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