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Need Help: Virus/Trojan is freezing up Windows


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2 replies to this topic

#1 Ramrok

Ramrok

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Posted 16 July 2009 - 01:55 AM

I have Windows XP Proffessional
Recently i was looking to download a movie using Bittorrent... the movie
wasnt even finished downloading and i got System Warnings of errors and
such... i immediately removed the movie and cancelled download, but it seems
like it was too late... i ran AVG 8.5 and it found some trojans and stuff
but then my Screen froze... nothing on my screen moved, keyboard didnt
respond to anything, mouse was moving but didnt respond to anything.

I tried many times to reboot and run AVG 8.5 right after, tried to use
System Restore but it seems i dont even have a restore point to go to... the
program doesnt even show the button to manually create my own restore point
which i found it odd, and the only month showing is this month of July,
doesnt let me go back in previous months to see if i have other restore
points... everytime i reboot my computer, wether im running anti-virus,
wether it finds anything or not, regardless of what i do... within a few
minutes (usually not longer then 30 min of signing in Windows) it freezes...

the only time my computer works is when i reboot in safe mode...

something i also found strange is one time after rebooting... while the only
window running was AVG 8.5... suddenly from my speaker i heard sounds, first
something foreign like german and then some broadcast with the band called
Pussycat dolls (which i dont normally listen to, never heard that interview
before)... internet explorer or any media players werent open and i was
hearing some interview with the band Pussycat dolls and i didnt even know
where it was comming from... this only happened once.

Now im running in Safe Mode with Networking but still have some problems...
in safe made it doesnt freeze up... but the only thing i can do with AVG 8.5
is scan... i cannot update or anything... i have downloaded and installed
Malwarebytes, Superantispyware and Spybot but i cannot run them... i double click on
Malwarebytes or Superantispyware but nothing happens, i double click on Spybot and it shows in up
in the Taskbar thing, and i can update it but the window doesnt actually open
up only the Taskbar shows.

Pplease i need help from someone that can help me fix this problem so i can
run windows in normal mode without it freezing after a few minutes. thx
--------------------------


DDS (Ver_09-06-26.01) - NTFSx86 NETWORK
Run by Owner at 23:44:25.68 on Wed 07/15/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1.#QNAN.1299 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\CyberLink\Power2Go\Power2Go.exe
C:\Program Files\CyberLink\Power2Go\Power2Go.exe
C:\Program Files\Cobian Backup 8\Cobian.exe
C:\Program Files\Cobian Backup 8\cbInterface.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.ca/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: XML Class: {500bca15-57a7-4eaf-8143-8c619470b13d} - c:\windows\system32\msxml71.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {8d4d2f69-df30-4471-988c-cc58545e86c8} - MSUSER Class
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {b99634b9-2d93-ffb4-024f-9c434c7e1e0b} - offersfortoday browser enhancer
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {f82e1b46-a7fb-69cb-cc81-36080a048b77} - searchersmart search enhancer
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {d807ff11-07c4-bacb-306d-2c974245af83} - Search panel
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [igndlm.exe] c:\program files\download manager\dlm.exe /windowsstart /startifwork
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)" -"http://www.habbo.ca/client?createRoom=2"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: E&xport to Microsoft Excel
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.6.108.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://ramrok.spaces.live.com//PhotoUpload/MsnPUpld.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v5.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} - hxxp://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
DPF: {DB7BF79A-FC51-4B5A-92BC-A65731174380} - hxxp://www.instantaction.com/download/iaplayer.cab
DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - hxxp://by120fd.bay120.hotmail.msn.com/activex/HMAtchmt.ocx
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: {38101905-d80f-4788-96f6-986a8186178a} - c:\windows\system32\flashd32.dll

============= SERVICES / DRIVERS ===============

R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-17 108552]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-17 335752]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-2-26 27784]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-17 298776]
S2 download02;Remote Access;c:\windows\system32\svchost.exe -k netsvcs [2006-6-17 14336]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-3-20 55152]
S2 McAfee HackerWatch Service;McAfee HackerWatch Service;"c:\program files\common files\mcafee\hackerwatch\hwapi.exe" --> c:\program files\common files\mcafee\hackerwatch\HWAPI.exe [?]
S2 mcpromgr;McAfee Protection Manager;c:\progra~1\mcafee\msc\mcpromgr.exe --> c:\progra~1\mcafee\msc\mcpromgr.exe [?]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 McRedirector;McAfee Redirector Service;c:\progra~1\common~1\mcafee\redirsvc\redirsvc.exe --> c:\progra~1\common~1\mcafee\redirsvc\redirsvc.exe [?]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S2 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys --> c:\windows\system32\drivers\mfeavfk.sys [?]
S3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys --> c:\windows\system32\drivers\mfebopk.sys [?]
S3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys --> c:\windows\system32\drivers\mfehidk.sys [?]
S3 mferkdk;McAfee Inc.;c:\windows\system32\drivers\mferkdk.sys --> c:\windows\system32\drivers\mferkdk.sys [?]
S3 mfesmfk;McAfee Inc.;c:\windows\system32\drivers\mfesmfk.sys --> c:\windows\system32\drivers\mfesmfk.sys [?]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 XDva224;XDva224;\??\c:\windows\system32\xdva224.sys --> c:\windows\system32\XDva224.sys [?]

=============== Created Last 30 ================

2009-07-15 23:14 <DIR> --d----- c:\program files\Cobian Backup 8
2009-07-15 23:13 <DIR> --d----- c:\program files\Cobian Backup 9
2009-07-14 19:08 <DIR> --d----- c:\program files\Microsoft Windows OneCare Live
2009-07-14 10:42 82,432 ----h--t c:\windows\system32\29e465cb.dll
2009-07-14 10:42 82,432 ----h--t c:\windows\system32\13ab770a.dll
2009-07-13 16:57 664 a------- c:\windows\system32\d3d9caps.dat
2009-07-13 16:40 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-13 16:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-07-12 22:02 40,960 ---shr-- c:\windows\system32\flashd32.dll
2009-07-12 22:01 <DIR> --d----- c:\docume~1\alluse~1\applic~1\13697504
2009-07-12 22:01 211,460 a------- c:\windows\system32\msxml71.dll
2009-07-11 21:59 <DIR> --d----- c:\docume~1\owner\applic~1\IObit
2009-07-11 20:24 <DIR> --d----- c:\program files\IObit
2009-07-10 11:43 131,662 a------- C:\t3qo
2009-07-05 16:30 <DIR> --d----- C:\Fraps
2009-07-05 02:20 <DIR> --d----- c:\program files\Ventrilo
2009-07-05 02:20 262 a------- c:\windows\{789289CA-F73A-4A16-A331-54D498CE069F}_WiseFW.ini
2009-07-05 02:19 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-07-05 02:16 <DIR> --d----- c:\program files\CCleaner
2009-07-05 01:48 <DIR> -cd-h--- c:\windows\ie8
2009-07-02 11:55 41,808 a------- c:\windows\system32\xfcodec.dll
2009-06-26 13:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-06-26 00:35 189,784 a------- c:\windows\system32\PnkBstrB.xtr
2009-06-25 23:51 <DIR> --d----- c:\docume~1\owner\applic~1\id Software
2009-06-25 23:50 22,328 a------- c:\docume~1\owner\applic~1\PnkBstrK.sys
2009-06-25 23:50 2,246,144 a------- c:\windows\system32\pbsvc.exe
2009-06-25 23:50 <DIR> --d----- c:\docume~1\alluse~1\applic~1\id Software
2009-06-22 23:09 <DIR> --d----- C:\Nexon
2009-06-16 07:36 119,808 -c------ c:\windows\system32\dllcache\t2embed.dll
2009-06-16 07:36 81,920 -c------ c:\windows\system32\dllcache\fontsub.dll

==================== Find3M ====================

2009-07-15 21:52 36,734 a------- c:\windows\system32\OggDSuninst.exe
2009-07-11 11:03 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-26 13:46 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-16 07:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 07:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-03 12:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-29 13:36 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-05-29 13:36 39,424 a------- c:\windows\system32\drivers\usbaapl.sys
2009-05-25 00:24 350,208 -------- c:\windows\system32\mssph.dll
2009-05-12 22:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 08:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-17 05:26 1,847,168 a------- c:\windows\system32\win32k.sys
2008-09-01 14:03 87,608 a------- c:\docume~1\owner\applic~1\inst.exe
2008-09-01 14:03 47,360 a------- c:\docume~1\owner\applic~1\pcouffin.sys
2007-02-02 04:04 7,680 ac-sh--- c:\program files\Thumbs.db
2007-01-24 00:43 0 ac------ c:\docume~1\owner\applic~1\wklnhst.dat
2007-01-12 14:48 7,718,504 a------- c:\program files\winzip110.exe
2008-09-07 13:17 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090720080908\index.dat

============= FINISH: 23:50:47.23 ===============


NOTE: attach.txt is attached to msg as a txt file because it didnt let me attach the compressed .rar file

Attached Files



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#2 sempai

sempai

    noypi


  • Malware Response Team
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Posted 26 July 2009 - 09:23 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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If I am helping you and I didn't reply within 48 hours... Please send me a private message.
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#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 31 July 2009 - 07:39 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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