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I think I'm infected!


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#1 Frustratd

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Posted 15 July 2009 - 01:12 PM

Please help! My computer won't run malwarebytes or spybot and something is wrong with it. Coupon Mountain keeps on coming up in my browser. I think I need combofix but I'm scared to use it without help. Thank goodness I can still get online. Please advise.

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#2 quietman7

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Posted 15 July 2009 - 01:20 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing and scanning in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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#3 Frustratd

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Posted 16 July 2009 - 07:18 AM

Thank you for your help. I'm a big computer dummy.....I'm not sure where I am supposed to find mbam-setup.exe......I have a Malwarebytes icon on my screensaver page but when I right click and hit "open" nothing happens. Same thing when I go to start and find it listed under programs. And its the same situation with Spybot.....I can't get them to open up or do anything (I have Spybot in my system tray too but it won't work like it used to either). Is there another way for me to get to mbam-setup-exe? I'm using Windows XP.

I must say I have uninstalled and installed these 2 programs a few times yesterday trying to fix the problem....but still I can't get a scan to run. Malwarebytes always gets stuck while installing.

The good news is that the computer is running better....it still freezes up a couple of times a day and I can't open Malwarebytes or Spybot, but "coupon mountain" doesn't keep coming up and I'm connecting to the internet more often (before I would lose my connection after a few minutes).

What should I do now? And do you recommend any virus protection or anything else I can download to help protect my computer?

Thx again for the help...

#4 quietman7

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Posted 16 July 2009 - 12:49 PM

still I can't get a scan to run. Malwarebytes always gets stuck while installing.

How does it get stuck? Please clarify and explain exactly what happens while trying.

Have you tried installing MBAM while in safe mode. If not, you need to give that a try.
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