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Blurred images in Help & support


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#1 Billee

Billee

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Posted 15 July 2009 - 11:36 AM

A friend of mine just bought a laptop from PC World . I advised her to use the Help & support feature ( I would have advised her against PC World if she'd asked but... ) , she has used it but has found that images are faded out so half the picture is missing . It's fine online but happens when she is offline . PC World have told her that it may be something to do with Microsoft updates & it may sort itself out & she would have to contact Microsoft HQ to fix it if it doesn't .


Sounds like BS to me . Any advice welcome .

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#2 Billee

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Posted 15 July 2009 - 01:09 PM

I posted the same question on another site & was told it wasn't very clear . So -

If , for example you go to ' The Desktop (overview)' in Help & support on Vista there's a mountain scene reflected in a lake . When she's online it's fine but offline half the scene is missing - like someone's half rubbed it out .

I've done all the updates - all installed successfully .


Hope that makes sense ?




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