How do I do this? I found where the exception box is.
I cannot see Systemvolumeinformation folder anywhere.
This should probably be in a topic of its own, but in any event it may also be my fault that you can't find that folder because I didn't spell it correctly. The name of the folder is System Volume Information
and it is located in the root of the drive that Windows is installed on, which for most people is C, so the path would be C:\Sytem Volume Information
Even tho it isn't necessary to see the folder to have it excluded in AntiVir, it is a good idea to check that it actually exists. So after you have followed Stang777
's instructions (or followed those in the tutorial I linked to in my post above), check to make sure it's there. It will look a little faded, as will any file/folder that is normally hidden, and do not be concerned if you can't open the folder--access is normally restricted by Windows and there is little reason to do so as you could easily corrupt your cache.
Full instructions for adding System Restore to AntiVir's exceptions:
1. Open AntiVir
2. Click the Extras
menu (top) and choose Configuration
3. Click in the box next to Expert mode
to put a checkmark there--this is important since the Exclusion option won't show up unless Expert mode is checked.
4. If there is a plus sign to the left of Scanner
, click it to expand and if one is next to Scan
do the same.
5. Click Exception
6. Copy the complete filepath that I've marked in bold below and paste it into the text field to the left of the Add>>
button (you could also use the browse button--that small one with the ellipses/three periods--to browse to the folder, but the SVI is a hidden folder so copy and paste is easier):C:\System Volume Information
7. Click the Add>>
button. The filepath should now appear in the text field to the right of the Add>>
button. Then OK and exit configuration.
i was using AVG before and after reading some posts,I now know how my restore points vanished.
OK, I just want to make sure you and everyone else understands a few things. One is that just running AVG won't corrupt the SR cache. It only happens under certain conditions:
1. You must have a file on your system that AVG detects as a threat.
2. That file must be backed up by SR (this is indicated when the file is located in the SVI folder), and
3. The file must be removed from the SVI folder.
It's been a while now since I've run AVG--even tho you can't excluded folders from being scanned I think there is a configuration option to quarantine detected files, but leave a copy in the original location--but the default is to remove files from the original location.
Another minor point is that this behavior by AVG only began with version 8.0, when AVG Anitspyware program (that had previously been known as ewido
) was integrated with AVG antivirus. Previous versions of AVG didn't have this problem. But the point is, if you don't get infected, just running AVG won't affect SR.
My experience was this: I had some malicious files onboard for testing purposes, which is normal for those of us who do malware removal (HJT Team). Some of those files were backed up by System Restore. When I ran a scan with AVG 8.0, those files were removed from the System Volume Information folder, and System Restore was broken. It happened twice--once I fixed SR by turning off System Restore and then re-enabling it. The second time, I left SR broken and tested a few days later. To my surprise SR worked correctly, so apparently SR can fix itself--I suppose by updating its log.
In any event there could be several reasons why a person has no restore points or SR doesn't work correctly. If you turn SR off, then you won't have restore points--they get deleted. And as mentioned, besides malware interference--that does
occur nowdays--several other programs are capable of messing around in the SVI folder, which could result in SR corruption, not just AVG. Unfortunately MBAM, which is often recommended here, is, I believe, one of those.