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Help BSOD!!! Vista x64


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#1 Jeremy T

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Posted 15 July 2009 - 09:57 AM

First off my stats:

Dell
Vista x64 SP1
Intel Core i7 920
6gb ram crucial (2gb strips)
High end video card (i forgot b/c I am so stressed)
640GB HDD
(purchased May 5, 09)

Symptoms:
1.) Slow response times that kept getting slower.
2.) Computer not recognizing plug n play peripherals or doing so only after several minutes. (i.e. USB external HDD)
3.) Program Freezes that had to be stopped in Task Manager
4.) "My Computer" would take forever to refresh
5.) Disk A loaded in drive, eject, then load disk b, My Computer would continue display disk A
6.) Unable to do Windows update
7.) When trying to do simple tasks HDD cycles through: revving up then revving down.

I tried several things to remedy the above. Setting my power to High performance (slow response possibly linked to in and out of sleep mode). Deleted a folder in c: named with lots of numbers and letters that I was told was caused by a bad windows update. Subsequently two more appeared after two unsucessful attempts of updating. So I deleted those and said screw the updates. I did a quick scan with superantispyware and nod32. No malware, but three viruses.
I ran Raxco perfectdisk defragger - disk in excellent condition. Ran hijackthis - nothing noticeable. All my problems SEEMED to stop for a day.

Yesterday, I noticed the music skipping in iTunes. The computer locked up a few times and the only remedy was the power button. Then it happened - BSOD.

I tried safe mode - nothing - it would reset.

I tried windows start up repair - BSOD.

The only way I could get it to load was to roll back my computer using the installed Rollback RX Pro. (Safety precaution due to issues with previous computer). By rolling the computer back a couple of days it will start, however, another bigger issue has occurred. All of my disk space is GONE. The safety partition installed by Dell is full (15gb should only have 7gb used) and my main partition is full too (should only be about 50% used). I deleted over 30gb of stuff - ran CCleaner - disk still full. I immediately thought malware - tried to run superantispyware. After start up it would say initializing scan and then just close. I opened again and updated first, then same thing occurred. I ran Perfect Disk again - no issues. I ran check disk from within windows - it froze. I ran through command prompt - said cannot lock volume, then 5 minutes later asked if want to do after restart I said yes. I restarted - check disk did not load, went straight to windows. I tried to go into my account - no go. I ctrl-alt-del switch accounts to my wife's and then I tried NOD again - super slow and eventually stalled. I download spybot and installed it. When I tried to back up the registry - froze computer. Had to push power button. I estimate that this was about the tenth time that this was done over the past two months due to computer freezing up. Obviously something is bad wrong and slipping through NOD and SupAspy or possibly impending HDD failure.

I should be able to roll back the computer with Rollback RX Pro and get into windows again. Keep in mind that the process will simply restart the clock before it freezes.

P.S. I can post HJthis when requested.

P.P.S. I HATE VISTA!!!!

Edited by Jeremy T, 15 July 2009 - 10:15 AM.


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#2 DeathStalker

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Posted 15 July 2009 - 12:15 PM

Take it back to where you bought it and tell them to fix it. Call Dell if they mailed it to you. I shudder to even think where one would start to try to fix a computer after the user " Deleted a folder in c: named with lots of numbers and letters that I was told was caused by a bad windows update. Subsequently two more appeared after two unsucessful attempts of updating."


Good luck. Who knows what you have deleted. I would try a System File Check and a Repair install if not a complete reformat and reboot if Dell won't help you. It is impossible to know what you deleted, but it was obviously something you needed.

Edited by DeathStalker, 15 July 2009 - 12:17 PM.


#3 Jeremy T

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Posted 15 July 2009 - 01:50 PM

I have traced the issues to Rollback Rx Pro. All issues seemed to have been resolved except for Windows Update in the Control Panel cannot be accessed. I will work on that now.

#4 DeathStalker

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Posted 15 July 2009 - 06:06 PM

Good deal. I wasn't being a smart ass in my last reply, that (reformat/re install) was what I had to do for someone who got rid of some stuff they shouldn't have deleted but did anyways because they didn't know any better. That someone was ME lol. I would have tried the SFC but back then I didn't know what that was. Here is a link that may help with your update problem. This will automatically reset your update components if you let it, or it will tell you how to do it if you feel more comfortable doing it manually.

There are other things to try and if you give me an error code I may be able to give you more things to try. Holler if you need more help on this. If you get 80072 EFD though you are probably hosed...........




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