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need help with malware,virus,trojan removal


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2 replies to this topic

#1 Rms13

Rms13

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Posted 14 July 2009 - 08:06 PM

Avira keeps giving me notifications of crypt.xpgen and a bunch of other stuff that I cant seem to get rid of. I also have a start up erorr. "(42)Startup Error. Restart the application. If the problem persists please contact techincal support" Here is the DDs log.



DDS (Ver_09-06-26.01) - NTFSx86
Run by Laura at 19:56:40.67 on Tue 07/14/2009
Internet Explorer: 8.0.6001.18783
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2038.840 [GMT -5:00]

AV: Norton 360 *On-access scanning disabled* (Outdated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton 360 *disabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Apoint\Apoint.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Sony\VAIO PC Wireless LAN Wizard\AutoLaunchWLASU.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\System32\ezSP_Px.exe
C:\Windows\system32\lxdicoms.exe
C:\Program Files\Sony\Network Utility\NSUService.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\igfxext.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Laura\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://login.live.com/login.srf?wa=wsignin1.0&rpsnv=10&ct=1246125854&rver=5.5.4177.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-US
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.5\NppBho.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.5\UIBHO.dll
uRun: [Sidebar] "c:\program files\windows sidebar\sidebar.exe" /autoRun
uRun: [WindowsWelcomeCenter] "rundll32.exe" oobefldr.dll,ShowWelcomeCenter
uRun: [NSUFloatingUI] "c:\program files\sony\network utility\LANUtil.exe"
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [VAIO Center Access Bar] "c:\program files\sony\vaio center access bar\VCAB.exe" 1
mRun: [VAIO Help and Support Demo] "c:\program files\sony\vaio help and support demo\LaunchVHSD.exe"
mRun: [VWLASU] "c:\program files\sony\vaio pc wireless lan wizard\AutoLaunchWLASU.exe"
mRun: [VAIORegistration] "c:\program files\sony\first experience\WelcomeLauncher.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [VAIOSurvey] "c:\program files\sony\vaio survey\Vista VAIO Survey.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ezShieldProtector for Px] c:\windows\system32\ezSP_Px.exe
mRun: [Drag'n Drop CD+DVD4] c:\program files\drag'n drop cd+dvd4\binfiles\DragDrop.exe /StartUp
mRun: [FaxCenterServer] "c:\program files\\lexmark fax solutions\fm3032.exe" /s
mRun: [lxdimon.exe] "c:\program files\lexmark 3500-4500 series\lxdimon.exe"
mRun: [lxdiamon] "c:\program files\lexmark 3500-4500 series\lxdiamon.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
StartupFolder: c:\users\laura\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Video Converter... - c:\program files\mp3 player utilities 5.11\aviconverter\grab.html
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll

============= SERVICES / DRIVERS ===============

R0 PzWDM;PzWDM;c:\windows\system32\drivers\PzWDM.sys [2008-7-2 15172]
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20080829.001\IDSvix86.sys [2008-8-30 261680]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-7-12 108289]
R2 lxdi_device;lxdi_device;c:\windows\system32\lxdicoms.exe -service --> c:\windows\system32\lxdicoms.exe -service [?]
R2 NSUService;NSUService;c:\program files\sony\network utility\NSUService.exe [2008-2-27 204800]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-8-20 99376]
R3 NdisrdMP;NdisrdMP;c:\windows\system32\drivers\Ndisrd.sys [2009-7-3 22016]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2008-2-16 9344]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2007-1-9 38200]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2008-2-16 812544]
S3 Ndisrd;WinpkFilter Service;c:\windows\system32\drivers\Ndisrd.sys [2009-7-3 22016]
S3 VAIOMediaPlatform-UCLS-AppServer;VAIO Media Content Collection;c:\program files\sony\vaio media integrated server\UCLS.exe [2008-2-27 745472]
S3 VAIOMediaPlatform-UCLS-HTTP;VAIO Media Content Collection (HTTP);c:\program files\sony\vaio media integrated server\platform\SV_Httpd.exe [2008-2-27 397312]
S3 VAIOMediaPlatform-UCLS-UPnP;VAIO Media Content Collection (UPnP);c:\program files\sony\vaio media integrated server\platform\UPnPFramework.exe [2008-2-27 1089536]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program files\sony\vcm intelligent analyzing manager\VcmIAlzMgr.exe [2008-2-16 292128]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program files\common files\sony shared\vcmxml\VcmXmlIfHelper.exe [2008-2-16 79136]

=============== Created Last 30 ================

2009-07-14 19:34 <DIR> --dsh--- C:\$RECYCLE.BIN
2009-07-14 19:12 219,648 a------- c:\windows\PEV.exe
2009-07-14 19:12 161,792 a------- c:\windows\SWREG.exe
2009-07-14 19:12 98,816 a------- c:\windows\sed.exe
2009-07-14 18:37 <DIR> --d----- c:\users\laura\appdata\roaming\Malwarebytes
2009-07-14 17:47 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-14 17:46 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-14 17:46 <DIR> --d----- c:\programdata\Malwarebytes
2009-07-14 17:46 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-14 17:46 <DIR> --d----- c:\progra~2\Malwarebytes
2009-07-14 13:34 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 13:34 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-14 13:34 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 13:34 10,240 a------- c:\windows\system32\dciman32.dll
2009-07-12 21:47 <DIR> --d----- c:\users\laura\'
2009-07-12 20:00 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-07-12 20:00 <DIR> --d----- c:\programdata\Avira
2009-07-12 20:00 <DIR> --d----- c:\program files\Avira
2009-07-12 20:00 <DIR> --d----- c:\progra~2\Avira
2009-07-12 19:45 <DIR> --d----- c:\program files\Panda Security
2009-07-12 19:42 <DIR> --d----- c:\users\laura\.housecall6.6
2009-07-03 11:30 <DIR> --d----- C:\inetpub
2009-07-03 09:55 97,800 a------- c:\windows\system32\infocardapi.dll
2009-07-03 09:55 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-07-03 09:55 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-07-03 09:55 622,080 a------- c:\windows\system32\icardagt.exe
2009-07-03 09:55 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-07-03 09:55 11,264 a------- c:\windows\system32\icardres.dll
2009-07-03 09:55 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-07-03 09:55 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-07-03 09:48 29,272 a----r-- c:\windows\system32\AdobePDF.dll
2009-07-03 09:39 96,760 a------- c:\windows\system32\dfshim.dll
2009-07-03 09:39 282,112 a------- c:\windows\system32\mscoree.dll
2009-07-03 09:39 41,984 a------- c:\windows\system32\netfxperf.dll
2009-07-03 09:38 158,720 a------- c:\windows\system32\mscorier.dll
2009-07-03 09:38 83,968 a------- c:\windows\system32\mscories.dll
2009-07-03 09:35 61,440 a------- c:\windows\system32\ndisapi.dll
2009-07-03 09:35 28,672 a------- c:\windows\system32\NFUninstall.exe
2009-07-03 09:35 13,312 a------- c:\windows\system32\drivers\snetcfg.exe
2009-07-03 09:35 22,016 a------- c:\windows\system32\drivers\Ndisrd.sys
2009-07-03 09:35 <DIR> --d----- c:\program files\common files\Uninstall
2009-07-03 09:15 425 a------- c:\users\laura\eklsef.bat
2009-07-01 01:51 425 a------- c:\users\laura\WEFMWX.bat
2009-06-30 21:10 <DIR> --d----- c:\programdata\14301854
2009-06-30 21:10 <DIR> --d----- c:\progra~2\14301854
2009-06-26 22:08 <DIR> --d----- c:\users\laura\appdata\roaming\Error Fix
2009-06-26 10:31 425 a------- c:\users\laura\VCEKUV.bat

==================== Find3M ====================

2009-07-12 19:27 147,456 a------- c:\users\laura\vbzip10.dll
2009-07-03 09:49 86,016 a------- c:\windows\inf\infstor.dat
2009-07-03 09:49 51,200 a------- c:\windows\inf\infpub.dat
2009-07-03 09:49 143,360 a------- c:\windows\inf\infstrng.dat
2009-06-25 15:12 3,452 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-05-12 19:09 218 a------- c:\users\laura\msiexec.exe
2009-05-09 00:50 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 00:34 71,680 a------- c:\windows\system32\iesetup.dll
2009-04-30 07:37 293,376 a------- c:\windows\system32\psisdecd.dll
2009-04-30 07:37 428,544 a------- c:\windows\system32\EncDec.dll
2009-04-23 07:43 784,896 a------- c:\windows\system32\rpcrt4.dll
2009-04-23 07:42 636,928 a------- c:\windows\system32\localspl.dll
2009-04-21 06:55 2,033,152 a------- c:\windows\system32\win32k.sys
2008-11-16 19:44 128 a------- c:\users\laura\gif.exe
2008-11-08 11:28 128 a------- c:\users\laura\index.exe
2008-07-02 16:18 0 a------- c:\users\laura\appdata\roaming\wklnhst.dat
2008-07-02 15:59 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 19:57:27.64 ===============

Attached Files



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#2 pwgib

pwgib

  • Malware Response Team
  • 2,956 posts
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  • Local time:04:33 PM

Posted 25 July 2009 - 10:12 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 teacup61

teacup61

    Bleepin' Texan!


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Posted 03 August 2009 - 10:28 AM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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