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Trojan.DDServ Continues...


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#1 Jerry B

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Posted 14 July 2009 - 06:17 PM

Well, I joined this site for one reason. I can't use my computer normally. I found out with PC Tools Spyware Doctor that I had this trojan, and after numerous times of getting rid of it in it's third stage, I finally got rid of it (kinda) after three removals.

Unfortunately, now there are different things. Google is a lost cause, having an error come up every five minutes saying, "Google Installer has got an error" or something like that. Also, now, for the first time, while writing this, it is playing some video somewhere that I have no idea about...

Also, I can not use a search engine anywhere, with just a blank page coming up.

Can anyone help? This is one of the most irritating things ever...

Edited by garmanma, 14 July 2009 - 06:38 PM.


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#2 Computer Pro

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Posted 14 July 2009 - 07:10 PM

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.


Thanks,

Computer Pro
Computer Pro

#3 Jerry B

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Posted 20 July 2009 - 04:28 PM

Well, my computer is gone. I was not able to complete a full scan multiple times, as it would go into not responding after an hour and a helf.

I lost Windows. When I start up the system, it's a black screen with a box saying that says an unauthorized change was made to Windows, limiting it's use.

I cna't do anything now. Please help me...

#4 Computer Pro

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Posted 20 July 2009 - 04:32 PM

Please try to boot into safe mode and do a Quick Scan using Malwarebytes. Heres how:


Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Computer Pro




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