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Terrible Virus - Can't Do Anything...


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#1 Pretzlcoat

Pretzlcoat

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Posted 14 July 2009 - 04:58 PM

Just now I got a virus which does not allow me to open most programs, run the task manager, has installed some sort of anti-virus software that asks me to buy a registration code, and gives me the the blue screen of death after about five minutes of running windows. Any advice would be greatly appreciated and please don't tell me to reinstall windows as I have an endless amount of files that need to be maintained and nowhere else to put them....

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#2 Computer Pro

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Posted 14 July 2009 - 08:27 PM

Hello and welcome to Bleeping Computer!

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Lets try to boot into Safe Mode to run some scans

BUT First, Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe
Download this file to your DESKTOP.
FROM THERE
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.

To Boot into Safe Mode:

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".


Once you are into Safe Mode

*Open Malwarebytes, by going to the Start Menu -> All Programs ->Malwarebytes Anti-Malware
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro




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