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Calling to Cancel AOL


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7 replies to this topic

#1 spookyfish

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Posted 09 July 2005 - 04:53 PM

We are FINALLY leaving AOL and I was just wondering if anyone knows what they ask you when you call to cancel. The reason I ask is because my brother is the one with the primary master screen name, my mom is the one being billed, and I'd like to know if there's any information I need to get from them beforehand. Thanks!

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#2 Pandy

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Posted 12 July 2005 - 10:19 PM

Well I think you would need to have your mom's phone number maybe.. the user name of the account and info from one of the bills handy.. and the account password. I can't think of anything else but I could be wrong spookyfish.

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#3 phatcat42141

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Posted 12 July 2005 - 10:23 PM

We are FINALLY leaving AOL and I was just wondering if anyone knows what they ask you when you call to cancel. The reason I ask is because my brother is the one with the primary master screen name, my mom is the one being billed, and I'd like to know if there's any information I need to get from them beforehand. Thanks!

Be sure to check your mothers billing from AOL for at least 6 months after canceling as they love to continue charging and sometimes double charging you.

#4 Pandy

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Posted 12 July 2005 - 10:25 PM

I should have added that you will need to have the patience of a Saint because they won't understand at first.

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#5 Chuckrox8

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Posted 12 July 2005 - 10:30 PM

Oh I have had to cancel from AOL before. They throw a lot of offers at you. At first the lady told me she would give me a month to think about whether or not I really wanted to cancel. Then she said I would get 3 when I told her I didn't gives a rat's ass. I was finally just like "Lady cancel my AOL or I will call the BBB and get you in some trouble"

#6 phatcat42141

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Posted 12 July 2005 - 10:31 PM

I should have added that you will need to have the patience of a Saint because they won't understand at first.

And they will try to offer you netscape service or wal-mart service both are AOL umm I think they offered Netzero plus many more. I had to threaten a lawsuit in order to get my overcharges back from them. They still wouldn't until I went to the Better Business Bureau where countless others have also been to complain about AOL. They then tried to get me to use thier "software" on my new broadband service to which I declined.

#7 Scarlett

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Posted 12 July 2005 - 10:33 PM

LOL Yes, be prepared. They are relentless. And will try and keep you on the phone forever. Sales pitch after sales pitch. I would of just hung up. Had I not wanted to be rid of AOL once and for good.
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#8 spookyfish

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Posted 13 July 2005 - 12:32 AM

Thanks a lot for all the tips and information. I've been "training" for the actual call by reading experiences that other people have had. I'll let you all know how it goes...once I get up the courage!




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