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malware wont run


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#1 cattch08

cattch08

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Posted 14 July 2009 - 04:12 PM

Hi hope someone can help. I am in safe mode as this is the only way i can get on the net. I downloaded a fake codec and got infected now i can not run internet explorer or any spyware/malware to detect it,i have tried running malware from the net but wont let me open its as if it knows what im doing.I even downloaded malwarebytes to memory stick then loaded it but still wont run.When im in normal mode i can open maybe one item then the computer freezes.Dont want to reformatt if possible but ive been told thats the only solution can any of you clued up cookies help. Allison

im on win xp

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m

#2 Computer Pro

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Posted 15 July 2009 - 10:57 PM

Hello and welcome to Bleeping Computer.

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Please try this to see if we can get Malwarebytes to run. Otherwise, let me know if it doesnt work, and we can try some other scanners.

If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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