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Not Sure of the Virus, but Internet Explorer Seems to Be a Virus Itself


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#1 wordisbonz

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Posted 14 July 2009 - 02:21 PM

Hey everyone, I've got a bunch of problems.

A few months ago, internet explorer seemed to have a virus- when I did a google search, the results were all spam and porn. I deleted internet explorer using the add/remove software feature. (I now know this didn't get rid of it, read on please). It seemed to work and everything was fine.

So, now I use firefox. But a few days ago, advertisements started playing on my computer but just the sound. Every few minutes a new ad would play but I wouldn't see anything! I saw in the processes section of task manager that internet explorer was active on the computer despite being open. I then went to Add/Remove Windows Components and got rid of internet explorer again, seemingly for good. But no, it's back doing the same stuff.

I've been ending iexplorer.exe processes on the task manager, but also explorer.exe programs but is that the same thing? Just one of many questions.

And when I just restarted the computer, Firefox's google results were all spam as well! I ran something called Security Task Manager and it said some Java software running through internet was the highest risk, so I deleted it and supposedly permanently got rid of iexplorer.exe...again. So far, so good, as firefox's google search works again. WAIT, spoke too soon. Internet explorer is back in the system processes. I can hear it make those page loading clicks it makes, despite it not being open or me opening any pages on it.

I'm an unsure if this is related, but this past week when I start up my computer, THREE things pop up right when it turns on, and I have to click OK to get rid of them. They say the following:

The instruction at "0x636e331e" referenced memory at "0x0112c070." The memory could not be read.
The instruction at "0x636e331e" referenced memory at "0x00fac070." The memory could not be read.
The instruction at "0x636e1926" referenced memory at "0x63708e08." The memory could not be written.

Please help me, thanks!

DDS.txt log below:


DDS (Ver_09-06-26.01) - NTFSx86
Run by Billy at 21:35:37.25 on Fri 06/26/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.243 [GMT -7:00]

AV: Spyware Doctor with AntiVirus *On-access scanning disabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SYSTEM32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Billy\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {b7f907ee-0a1b-43b8-a611-b429a184ad6b} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6]
mRun: [BMMGAG] RunDll32 c:\progra~1\thinkpad\utilit~1\pwrmonit.dll,StartPwrMonitor
mRun: [BMMLREF] c:\program files\thinkpad\utilities\BMMLREF.EXE
mRun: [BMMMONWND] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatInfEx.dll,BMMAutonomicMonitor
mRun: [BLOG] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
DPF: {2DAD3559-2923-4935-AD49-B673D2539944} - hxxp://www-307.ibm.com/pc/support/acpir.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1191260223699
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Notify: igfxcui - igfxsrvc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\billy\applic~1\mozilla\firefox\profiles\waucp2wg.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-6-21 130936]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2009-6-21 51488]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2009-6-21 39200]
R1 pctfw2;pctfw2;c:\windows\system32\drivers\pctfw2.sys [2008-9-23 160792]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-6-21 159600]
R1 TPPWR;TPPWR;c:\windows\system32\drivers\TPPWR.SYS [2007-10-1 16384]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2009-6-21 33056]
R3 WSIMD;wsimd Service;c:\windows\system32\drivers\wsimd.sys [2007-10-1 57216]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-4-24 24652]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2009-6-21 64392]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2008-8-9 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2008-8-9 1095560]
S3 ThreatFire;ThreatFire;c:\program files\spyware doctor\tfengine\tfservice.exe service --> c:\program files\spyware doctor\tfengine\TFService.exe service [?]

=============== Created Last 30 ================

2009-06-26 20:58 <DIR> --d----- c:\program files\CCleaner
2009-06-24 00:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SecTaskMan
2009-06-24 00:41 <DIR> --d----- c:\program files\Security Task Manager
2009-06-22 14:56 <DIR> --d----- C:\spoolerlogs
2009-06-21 01:42 51,488 a------- c:\windows\system32\drivers\TfFsMon.sys
2009-06-21 01:42 39,200 a------- c:\windows\system32\drivers\TfSysMon.sys
2009-06-21 01:42 33,056 a------- c:\windows\system32\drivers\TfNetMon.sys
2009-06-21 01:42 12,576 a------- c:\windows\system32\drivers\TfKbMon.sys
2009-06-21 01:40 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-06-21 01:39 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-06-21 01:39 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-06-21 01:39 64,392 a------- c:\windows\system32\drivers\pctplsg.sys

==================== Find3M ====================

2009-05-26 21:58 9,634,304 a------- C:\iaplayer_2.71.14.0211-esd.exe
2009-05-07 08:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-28 21:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-28 21:55 78,336 a------- c:\windows\system32\ieencode.dll
2009-04-17 05:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 07:51 585,216 a------- c:\windows\system32\rpcrt4.dll

============= FINISH: 21:37:47.60 ===============

Attached Files



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#2 wordisbonz

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Posted 16 July 2009 - 03:00 PM

did i post something wrong?

===========

Hello

No, you didn't post anything wrong.

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 24 July 2009 - 08:11 PM.


#3 thcbytes

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Posted 25 July 2009 - 07:40 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#4 Orange Blossom

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Posted 03 August 2009 - 12:34 AM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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