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System security 2009


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#1 sum_peeps

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Posted 14 July 2009 - 02:14 PM

Recently, my laptop(not the computer i'm on), came up with a warning saying it was infected with 32 threats while it was shuting down. i later started up my computer and it kept trying to open what looked like a command box but i closed it. on the desktop there was a new icon, system security 2009(which i recently found out was a rogue antivirus program). i never opened the icon and instead went to add/remove programs and removed it.yet, i couldn't get on any google related websites or it would take me to ads. using a variety of proxy servers, i was able to get to cnet.com and downloaded avg free antivirus which detected 12 viruses an fixed them. now, my computer is being extremely slow and has over 100 processes with duplicates of 20s of the same thing. i can open task manager but can't use my desktop icons or the start menu. i've tried starting in safe mode but when i do it gives me the blue screen of death.
please help me. any advise would be helpful at this point.

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#2 golfdude

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Posted 14 July 2009 - 03:03 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...e-security-2009

Thanks,
Golfdude

America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936
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#3 sum_peeps

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Posted 14 July 2009 - 05:54 PM

i can't get on the internet.....

#4 sum_peeps

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Posted 16 July 2009 - 10:19 PM

well gee, thanks a heap for nothing bleeps

#5 Blade

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Posted 16 July 2009 - 11:11 PM

Hello sum_peeps and :thumbsup: to BleepingComputer. My apologies for the delay in responding to your request for help. We get hundreds of new requests every day, and sometimes it takes some time to work through them all. The BC staff is entirely comprised of volunteers who take time out of their lives to offer assistance here. Rest assured that we did not simply overlook you.

***************************************************

Any files that I ask you to download may be downloaded from another computer and transferred to the infected machine via CD or Flash drive. Likewise, any logs I request that you post can be moved to an internet accessible machine in the same way. This should allow you to get around your lack of internet access for the time being until we can get it up and running again.

If you run into any difficulties while executing instructions, please stop and reply here with a detailed description of the difficulty so that I may devise an alternate solution.

***************************************************

After booting into normal mode, from the Task Manager please click File>New Task(Run. . .) and then type explorer.exe. This should cause your start menu and Desktop to appear.

***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you have problems getting MBAM to execute after installation, navigate to the folder MBAM installed to and rename mbam.exe to bubbles.bat. Then double click on the file you just renamed to launch the program. Once MBAM is running, make sure you've updated it and then run a scan as directed above.

~Blade

In your next reply, please include the following:
Malwarebytes log

Edited by Blade Zephon, 16 July 2009 - 11:19 PM.

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