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Problems: Installing, Uninstalling and Running Software


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#1 Dahbu

Dahbu

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  • Local time:08:11 AM

Posted 14 July 2009 - 01:54 PM

This morning, Firefox closed unexpectedly on me and ever since I've been having problems. I can't install or uninstall any software. Some programs will run while others will not. For example, I tried to run CCleaner but it won't run yet Notepad will. I could not get Trillian to install but I was able to DL and install HijackThis as well as DDS. I'm hoping someone may have some free time to check out my info and hopefully help get things back to normal.

Thanks,
Terri

Running Windows XP Media Center Edition
Dell XPS M140
Firefox 3.0.11

*** I just completed scanning with SuperAntiSpyware with no threats detected. ***

7:25 pm - Malwarebytes AntiMalware also completed scanning with no infections found.

When I tried to reboot into Safe Mode, a Stop Error message showed up stating that the file sptd.sys appears to be the source of some problems. It would not allow me to complete the reboot into Safe Mode. The message suggested uninstalling anything new but I haven't installed any new hardware or software.

9:45 pm - Problem was indeed related to sptd.sys. After reading that Logicam web cams may be involved in the mess, I temporarily uninstalled mine. I ran HijackThis and fixed a few issues. These 2 things helped a lot. Finally, I noticed several instances of dwwin.exe running at the same time. As soon as I ended these processes, my software was able to be installed. i don't know enough to say what was going on, but it appears that Dr. Watson may have had its own issues that fed into the issues I had. I don't know if all is well quite yet, but it appears to be getting better anyway.

Edited by Dahbu, 14 July 2009 - 08:48 PM.


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