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Cannot boot normal mode, windows explorer keeps crashing.


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#1 Purgatorios

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Posted 14 July 2009 - 01:14 PM

What happened:

I was running many windows of firefox and windows explorer. I had just plugged-in a USB stick, onto which I moved an AVG FREE regcleaner utility. Windows explorer and basically every other program crashed, or cyclically crashed and restarted. I clicked all the close program boxes that came up, but about a minute after the beginning it crashed to a blue screen error message, which I didn't write down because it restarted after ~30 seconds. When I tried to boot to normal mode after this restart it hung to a black screen after the initial boot.

What I was running:

Hamachi VPN client, had just downloaded and installed it today, was hosting one password-protected network with no one connected. Symantec Antivirus corporate edition (I think 11.x), but real-time protection was disabled and defs were 1 month out of date.

The current situation:

I can only boot to safe mode, with or without networking. In safe mode windows explorer crashes and restarts about every 20 seconds, and other applications, most often Symantec CMC SMCGui also crash at fairly random intervals. When I try to boot normal mode it hangs to a black screen as above. ALSO, and most ominously to me, when the computer boots a message flashes on the screen for a third of a second which includes the word "Virus". It's too fast for me to read though. This occurs directly before the boot menu which allows choice between safe mode, normal mode etc.

Additional info:

The USB stick has recently been plugged into a computer which definitely was heavily infected with trojans, spyware and adware but has now fairly certainly (AVG and SUPERantispware scans were clean) been disinfected. I'm running Windows Vista Ultimate on a Dell Latitude D830 Service Tag # 5SS92G1.

Thanks in advance for your volunteer help!

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#2 Purgatorios

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Posted 14 July 2009 - 01:40 PM

Update: I booted to safe mode w/o networking and nothing is crashing. Installed AVG Free and running a scan, Trojan Horse Agent.AVTR.dropper was found.

#3 quietman7

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Posted 14 July 2009 - 01:47 PM

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Reboot your computer in "Safe Mode with Networking using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.

NOTE: Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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#4 Purgatorios

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Posted 14 July 2009 - 02:29 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2429
Windows 6.0.6001 Service Pack 1

7/14/2009 12:28:20 PM
mbam-log-2009-07-14 (12-28-20).txt

Scan type: Quick Scan
Objects scanned: 94210
Time elapsed: 4 minute(s), 5 second(s)

Memory Processes Infected: 9
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 8
Registry Data Items Infected: 6
Folders Infected: 1
Files Infected: 54

Memory Processes Infected:
C:\Windows\System32\drivers\smss.exe (Trojan.Agent) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\csrss.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\taskmgr.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\debug.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\setup.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\services.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\lsass.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\svchost.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\Users\rjsturges\AppData\Local\Temp\smss.exe (Trojan.Dropper) -> Unloaded process successfully.

Memory Modules Infected:
C:\Windows\System32\gsf83iujid.dll (Trojan.Ertfor) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Delete on reboot.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\glaide32 (Rootkit.Rustok) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\12cfg515-k641-55sf-n66p (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\adwind (Backdoor.SdBot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsf7husjnfg98gi498aejhiugjkdg4 (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\taskman (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows System Recover! (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\drivers\smss.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\drivers\smss.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\7c624d.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\Windows\system32\userinit.exe,C:\Windows\system32\drivers\smss.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\RECYCLER\S-1-5-21-0243636035-3055115376-381863306-1556 (Backdoor.Bot) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\System32\gsf83iujid.dll (Trojan.Zlob.H) -> Delete on reboot.
C:\Windows\System32\drivers\smss.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\csrss.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\taskmgr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\debug.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\setup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\services.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\lsass.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\svchost.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\smss.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\wy41uqms6.exe (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-0243636035-3055115376-381863306-1556\pqlmq.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
C:\Windows\system\msnfgg.exe (Backdoor.SdBot) -> Quarantined and deleted successfully.
c:\errigh.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\mcogk.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-0350177294-2416082475-728172525-8439\wnzip32.exe (Trojan.Dropper) -> Delete on reboot.
c:\Users\rjsturges\AppData\Local\Temp\005.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\102.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\104675252.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\111.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1329597776.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1337758592.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1458430658.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1472552070.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1686893502.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\1742619074.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\210.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\390.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\437111252.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\454.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\546.exe (Backdoor.SdBot) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\591.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\637.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\707.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\744.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\804.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\842.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\881.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\946.exe (Backdoor.SdBot) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\952.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\956.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\install.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\login.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\mdm.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\notepad.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\spoolsv.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\wck8hoee5.exe (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\winamp.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\winlogon.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\zjhufhdfe.exe (Trojan.Ertfor) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\RarSFX0\install.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\RarSFX1\install.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-0243636035-3055115376-381863306-1556\Desktop.ini (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows\System32\drivers\glaide32.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#5 quietman7

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Posted 14 July 2009 - 02:46 PM

Are you able to reboot normally and rescan with MBAM?
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#6 Purgatorios

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Posted 14 July 2009 - 02:50 PM

Yes, I can reboot normally now. I'm in the process of uninstalling, reinstalling and scanning. Just realized that I should do that before I post logs! I'll update when that's finished, oh and thanks for the quick help! It's much appreciated.

#7 Purgatorios

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Posted 14 July 2009 - 03:07 PM

No problems happening now, here is the log after uninstalling, reinstalling and scanning in normal mode.

Malwarebytes' Anti-Malware 1.39
Database version: 2429
Windows 6.0.6001 Service Pack 1

7/14/2009 1:01:23 PM
mbam-log-2009-07-14 (13-01-23).txt

Scan type: Quick Scan
Objects scanned: 95110
Time elapsed: 7 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\rjsturges\AppData\Local\Temp\402.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\177.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\979.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\436.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\613.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.
c:\Users\rjsturges\AppData\Local\Temp\847.exe (TrojanProxy.Slenugga) -> Quarantined and deleted successfully.

#8 quietman7

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Posted 14 July 2009 - 04:29 PM

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.

IMPORTANT NOTE: Just so you are aware, you had a heavily infected system. One or more of the identified infections is related to a rootkit component. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is fully cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
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#9 Purgatorios

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Posted 14 July 2009 - 06:01 PM

I will be running Dr. Web CureIt overnight and posting the results Thursday morning. Thanks again for the comprehensive info...it's funny but heartening how much better volunteer help is than paid support.

#10 quietman7

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Posted 15 July 2009 - 07:50 AM

Not a problem. Good luck with the scan.
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#11 PhysicalMagic

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Posted 17 July 2009 - 10:06 AM

Thanks very much for your help, I think I've got the same problem.

For me it also all happened when I put a USB stick in my computer which was from my cousin (he is only 11 years old, I should have scanned it before opening things on it..). But well, what happened:

My computer opened windows all the time with:
mcogk.exe, reader_s.exe and aqwirye.exe files..
It also said:

[Fout]
Starting...

all the time while opening the windows, which means something like:

[Error]
Starting...

And then it it crashed all the things like explorer.exe, svchost.exe, mcogk.exe, reader_s.exe and aqwiry.exe

Till now I have only completed the MBAM scan and got the same results like:

C:\Windows\System32\drivers\smss.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\csrss.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\taskmgr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\debug.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\setup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\services.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\lsass.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\svchost.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\smss.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\rjsturges\AppData\Local\Temp\wy41uqms6.exe (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.

(and some more..)

The problem is: When I connect to the internet, it still gives the

[Error]
Starting...

Message like every 10 seconds.



I will run the Dr. Web CureIt after and post some results after...

#12 Purgatorios

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Posted 17 July 2009 - 11:43 AM

Turns out I'm going to have to run the scan over the weekend and post the log on Monday. But i'm still working on it!

#13 quietman7

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Posted 17 July 2009 - 05:02 PM

Not a problem Purgatorios.

Welcome to BC PhysicalMagic

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
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#14 Purgatorios

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Posted 20 July 2009 - 12:28 PM

Rgh. When I try to paste the very long Dr. Web log into this forum both firefox and internet explorer stop responding. And I can't attach anything to my reply, right? If so, how?

How should I get this to you?

#15 quietman7

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Posted 20 July 2009 - 12:37 PM

You could save the log to a CD, transfer to another computer and send it from there but from what you describe it appears you are still having issues regardless of what Dr.Web found/removed.

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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