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I think I'm infected but I don't know with what


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12 replies to this topic

#1 Belldandy

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Posted 14 July 2009 - 01:04 PM

Hi, I'm a computer dummy, so I need simple explanations and instructions.

When I was on Facebook, Farm Town, all of a sudden the page blinked for a second and changed to a windows security alert, message from webpage, don't close this window if you want your pc to be protected, I also saw antivirusfolderscanv3.com, and I also saw mycomputeronlinescan. All my tabs for websites froze up as well. I couldn't do anything.

I ran MalwarebytesAntiMalware, complete scan, and nothing came up. I ran the free Avira AntiVir Personal-Free Antivirus and nothing was detected. As I was running those programs, I was trying to open a new browser to get on here, and was having freezing problems (probably due to computer getting older, or not). So I did that control Alt Delete to end task...it ended up closing up everything. So I opened a new browser and came on here.

I hope that made sense. Do you know what I have? What do I do?

Malwarebytes' Anti-Malware 1.38
Database version: 2419
Windows 5.1.2600 Service Pack 3

7/14/2009 12:28:53 PM
mbam-log-2009-07-14 (12-28-52).txt

Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 166943
Time elapsed: 1 hour(s), 6 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thank you for you help.

Linda

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#2 quietman7

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Posted 14 July 2009 - 01:28 PM

Malwarebytes Anti-Malware has been updated to v1.39. Please download and install the most current version from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

Update the database through the program's interface (preferable method). Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.
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#3 Belldandy

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Posted 14 July 2009 - 03:14 PM

My computer is either running slow or freezing up. I was finally able to download the new Malware version. I need to look at your other instruction. Here is the Log:

Malwarebytes' Anti-Malware 1.39
Database version: 2429
Windows 5.1.2600 Service Pack 3

7/14/2009 3:08:57 PM
mbam-log-2009-07-14 (15-08-57).txt

Scan type: Quick Scan
Objects scanned: 99721
Time elapsed: 10 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Belldandy

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Posted 14 July 2009 - 03:33 PM

I did not do the Dr. Cure it in safe mode as I am a computer dummy. I clicked the express scan and when it finished, it said Done - no viruses found.

So, what happened to my computer? Nothing has been detected, yet it did what I described to you earlier.

#5 quietman7

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Posted 14 July 2009 - 04:32 PM

You may have exited out of everything in time to avoid being infected.

Besides what you encountered earlier, how is your computer running? Are there any reports/signs of infection (i.e. unwanted pop-ups, bogus security alerts, error messages when you try to run applications, browser redirection)?
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#6 Belldandy

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Posted 14 July 2009 - 04:48 PM

Well, I'm not sure. Again, I'm not very good with computers. I did notice that when I did try to open a browser, I would have an internet explorere window open up in the middle of the screen that says:
Your last browsing session closed unexpectedly. Would you like to restore your last session or go to your home page? I would always 'x' it out, not choose a selection, and my browsers would open up. And sometimes, even if I closed a browser without a problem, I would still get that window. Other times, I may have a freeze up and have to do that Ctrl Alt Del. And then I'd get that window when I tried to open it up.

#7 Belldandy

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Posted 14 July 2009 - 05:27 PM

Another thing is when I turn off or restart the computer, I get several 'Ending Program' windows. Don't know why because I wasn't running anything.

One is something like

hpcmpmgr.exe

#8 Belldandy

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Posted 14 July 2009 - 07:14 PM

Problem...Help...you asked if things are happening again...YES!

Again, went onto Facebook. When I clicked to do an application, it did not take me to the application, it changed the page.

The top of the tab was hxxp://minitds.com/sites/10/

The middle of the page said 'Message from Webpage'
Warning your computer contains various types of vulneralbilities and threats Your system requires immediate antiviruses scan! Personal antivirus can perform fast and free virus and malicious software scan of your computer

I "X'd" out then suddenly my Avira came up. oops I forgot to see what I "deny access" to.

Then the middle of the page came up a window 'Message from Webpage'
Your computer remains infected by threats! They might lead to data loss and file structure damage, and needed to be heal as soon as possible. Return to Personal antivirus and download it to secure your PC.

This is definitely something because the part where it said "and needed to be heal" is not proper.
It's still there. I'm afraid to X it out again. What do I do?

Help...thank you

Edited by quietman7, 15 July 2009 - 07:42 AM.


#9 Belldandy

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Posted 14 July 2009 - 07:29 PM

I ran Malwarebytes, and again, nothing.

Malwarebytes' Anti-Malware 1.39
Database version: 2429
Windows 5.1.2600 Service Pack 3

7/14/2009 7:28:03 PM
mbam-log-2009-07-14 (19-28-03).txt

Scan type: Quick Scan
Objects scanned: 100153
Time elapsed: 11 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 Belldandy

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Posted 14 July 2009 - 08:44 PM

I got the courage and figured out how to get into safe mode and ran that Dr. Web CureIt program.

Done-no viruses found.

So what's wrong with my computer? Is it Facebook?

#11 quietman7

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Posted 15 July 2009 - 07:49 AM

Please do not post active links to possible malware sites. I have disabled the one(s) you posted so others do not accidentally click on it.

hpcmpmgr.exe is a process related to the HP Component Manager. See Update Resolving the "hpcmpmgr.exe" Shut Down Error.

So what's wrong with my computer? Is it Facebook?

Using Facebook can be hazardous to your computer.
Koobface Worm Attacks Facebook and MySpace Users
New Variant of Koobface Worm Spreading on Facebook

Please download hosts.zip and save it to your Desktop.
  • Extract (unzip) the file to its own folder C:\hosts. (click here if you're not sure how to do this. Vista users refer to these instructions.)
  • Open up the hosts folder and double-click on the mvps.bat file.
  • The script will rename your present HOSTS file to HOSTS.MVP and copy the new HOSTS file to the correct location on your system.
  • You can read more about what we are doing in Blocking Unwanted Parasites with a Hosts File.
    Note: You may have to overwrite the hosts file in "Safe Mode" if you get "an access denied message" when trying to do it in normal mode.
MVPS HOSTS File Install Instructions with screenshots if you need them.
Hosts File FAQ

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.

When done, download and install SpywareBlaster. Click on Updates, then the Check for updates button. If any are found, download them all and click Enable Protection for All Unprotected items when finished.
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#12 Belldandy

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Posted 15 July 2009 - 10:34 AM

I'm so sorry about the active site...I wasn't thinking. Again, computer dummy.

This is a lot of information for me to figure out. I am new to Facebook, should I avoid it altogether?

I had downloaded ATF Cleaner & SUPERAntiSpyware.exe about a year ago, from this site. Can I use it or do I have to update it? What do I do?

I think I just downloaded hosts.zip and saved it to my desktop, I think. Then I clicked that click here to extract the file...I downloaded it to my desktop? Was I supposed to do that? Ugh. Sorry. I'm a bit confused, and nervous because I don't know what's on my computer. I use it for online banking, etc.

#13 Belldandy

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Posted 15 July 2009 - 10:53 AM

Sorry, I'm confused. I clicked hosts on the desktop, then I clicked mvps.bat and a small black window opened up. I don't know what to do...

I don't have much time to do this today, maybe on and off. I'll piddle with it when I can.

Thank you for your help.




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