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Virus Preventing Anti-Virus Software Scans


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16 replies to this topic

#1 couplandesque

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Posted 14 July 2009 - 12:00 PM

My desktop computer contracted a virus, and it's unlike one I've ever dealt with. It seems to be affecting the computer in two ways:

1) When I use Internet Explorer and search Google for something and click on a link, it re-directs to a different website -- usually one about some sort of anti-virus software. It doesn't seem to be affecting Firefox at all, though. Searches and links are just fine there.

2) It prevents any currently installed anti-virus software from running a scan, or any new anti-virus software or anti-spyware software from installing. I had Norton installed, and when I tried to run a scan, it would look like it was running a scan, but nothing happened. I tried installing other anti-virus software (after un-installing Norton) and running anti-virus scans on the internet (like Trendmicro) and nothing worked. It either sat idle like Norton did, or it causes the computer to go to a blue screen and then shut down.

I've perused various forums for a solution, and most of the solutions involve running some sort of anti-virus or anti-spyware program, or programs like HijackThis, and none of these will run on my infected computer.

I also tried to restore the system back to factory settings, but it seems as though the system recovery partition doesn't exist, or has been disabled by the virus. I'm not exactly sure, because I just got the computer recently and I guess I never paid much attention as to whether or not there was a recovery partition. I'm getting recovery discs mailed to me by the manufacturer, so if all else fails, I can try that...but I figured I'd post here as a last resort in hopes of getting rid of this virus.

Any help is appreciated.

Kris

ETA: I forgot to add that I am running Windows Vista.

Edited by couplandesque, 14 July 2009 - 12:13 PM.


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#2 sleekmonth

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Posted 14 July 2009 - 12:52 PM

This sounds exactly like something that took down my work computer last week, all the same symptoms...ended up doing a clean install. Ugh!

Couldn't get anything mBAM or AVG to do anything....

...I am/was running XP...

I am *very* interested in any info anyone may have about this!

#3 couplandesque

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Posted 14 July 2009 - 01:05 PM

This sounds exactly like something that took down my work computer last week, all the same symptoms...ended up doing a clean install. Ugh!

Couldn't get anything mBAM or AVG to do anything....

...I am/was running XP...

I am *very* interested in any info anyone may have about this!


Yeah, it's REALLY weird. At first I thought it was Norton acting up, which is why I uninstalled it, but I realized when links were being redirected that it was a virus. Now I can't reinstall Norton, either.

I'm usually good at getting rid of viruses, but this one has me stumped.

Kris

#4 quietman7

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Posted 14 July 2009 - 01:31 PM

If you cannot use the Internet or download any required programs provided in the below instructions, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

Please download Dr.Web CureIt, ATF Cleaner and Malwarebytes Anti-Malware, save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the programs. If you cannot transfer to or install on the infected machine, try running the MBAM setup file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. For Dr.Web CureIt you will only need to double-click on launch.exe.

You will also need to, manually download the database updates for MBAM, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or already have manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Print out and follow these Instructions for scanning with Dr.WebCureIt in "safe mode" after running ATF-Cleaner.
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.

Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware and perform a Quick Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.
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#5 couplandesque

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Posted 14 July 2009 - 02:21 PM

Thank you -- I will try this as soon as I get home from work today and will post the results. I have an external hard drive I can download the programs to, and I have another working computer I can use. Hopefully this will work!

Kris

#6 couplandesque

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Posted 14 July 2009 - 11:26 PM

The Dr.Web CureIt scan found no infections. I was able to install Malwarebytes, but had to rename the .exe file to get it to install.

This is the result of the Quick Scan:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 6.0.6001 Service Pack 1

7/14/2009 10:39:52 PM
mbam-log-2009-07-14 (22-39-52).txt

Scan type: Quick Scan
Objects scanned: 79821
Time elapsed: 2 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.


I then did a Full Scan, and these were the results:

Malwarebytes' Anti-Malware 1.39
Database version: 2432
Windows 6.0.6001 Service Pack 1

7/14/2009 11:20:15 PM
mbam-log-2009-07-14 (23-20-15).txt

Scan type: Full Scan (C:\|)
Objects scanned: 254747
Time elapsed: 22 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I checked to see if the virus was gone, but I'm still having symptoms (browser redirects; anti-virus programs not installing) so I'm sure it's still there. Anything else I should try?

Kris

#7 Jihane Z

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Posted 14 July 2009 - 11:42 PM

Im having the same symptoms but not that dangerous.every time I scan my usb it says it's clean, but when connected, it get a virus again.I wish I can help

#8 Jihane Z

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Posted 14 July 2009 - 11:43 PM

Im having the same symptoms but not that dangerous.every time I scan my usb it says it's clean, but when connected, it get a virus again.I wish I can help

#9 quietman7

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Posted 15 July 2009 - 07:59 AM

Hello Jihane Z

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff

----------------------------------------------
couplandesque

Please download Norman Malware Cleaner and save to your desktop.
alternate download link
  • Be sure to print out the instructions provided on the same page.
  • Restart your computer in "Safe Mode".
  • Double-click on Norman_Malware_Cleaner.exe to start the program.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot and run the tool again to ensure that all infections are removed.
  • After the scan has finished, a log file with the date (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
Please download Rooter.exe and save to your desktop.
alternate download link
  • Double-click on Rooter.exe to start the tool. If using Vista, right-click and Run as Administrator...
  • Click the Scan button to begin.
  • Once the scan is complete, Notepad will open with a report named Rooter_#.txt (where # is the number assigned to the report).
  • A folder will be created at the %systemdrive% (usually, C:\Rooter$) where the log will be saved.
  • Rooter will automatically close. If it doesn't, just press the Close button.
  • Copy and paste the contents of Rooter_#.txt in your next reply.

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#10 couplandesque

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Posted 15 July 2009 - 04:41 PM

After I posted last night, I was able to get AVG to run and perform a scan in both Safe Mode and regular mode. Both scans came up clean.

I ran the two programs you suggested, and these are the logs:


Norman Malware Cleaner
Copyright 1990 - 2009, Norman ASA. Built 2009/07/14 20:42:22

Norman Scanner Engine Version: 6.01.09
Nvcbin.def Version: 6.01.00, Date: 2009/07/14 20:42:22, Variants: 3505215

Scan started: 15/07/2009 16:12:59

Running pre-scan cleanup routine:
Operating System: Microsoft Windows Vista 6.0.6001(Safe mode) Service Pack 1
Logged on user: Rodchenko\Kris

Set registry value: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLS = "avgrsstx.dll" -> ""


Scanning running processes and process memory...

Number of processes/threads found: 854
Number of processes/threads scanned: 854
Number of processes/threads not scanned: 0
Number of infected processes/threads terminated: 0
Total scanning time: 17s


Scanning file system...

Scanning: C:\*.*


Running post-scan cleanup routine:
Failed to set TCP/IP autotuning to "normal" (1) in 1 seconds

Number of files found: 48114
Number of archives unpacked: 259
Number of files scanned: 48111
Number of files not scanned: 3
Number of files skipped due to exclude list: 0
Number of infected files found: 0
Number of infected files repaired/deleted: 0
Number of infections removed: 0
Total scanning time: 4m 42s



Rooter.exe (v1.0.2) by Eric_71
.
SeDebugPrivilege granted successfully ...
.
Windows Vista Home Edition (6.0.6001) Service Pack 1
[32_bits] - x86 Family 15 Model 127 Stepping 2, AuthenticAMD
.
[wscsvc] (Security Center) RUNNING (state:4)
[MpsSvc] RUNNING (state:4)
Windows Firewall -> Enabled
Windows Defender -> Enabled
User Account Control (UAC) -> Enabled
.
Internet Explorer 8.0.6001.18783
Mozilla Firefox 3.5 (en-US)
.
C:\ [Fixed-NTFS] .. ( Total:139 Go - Free:73 Go )
D:\ [CD_Rom]
E:\ [Removable]
F:\ [Removable]
G:\ [Removable]
H:\ [Removable]
.
Scan : 16:35.43
Path : C:\Users\Kris\Desktop\Rooter.exe
User : Kris ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
Locked System (4)
______ \SystemRoot\System32\smss.exe (432)
______ C:\Windows\system32\csrss.exe (500)
______ C:\Windows\system32\wininit.exe (548)
______ C:\Windows\system32\csrss.exe (556)
______ C:\Windows\system32\services.exe (596)
______ C:\Windows\system32\lsass.exe (624)
______ C:\Windows\system32\lsm.exe (632)
______ C:\Windows\system32\winlogon.exe (644)
______ C:\Windows\system32\svchost.exe (816)
______ C:\Windows\system32\nvvsvc.exe (864)
______ C:\Windows\system32\svchost.exe (896)
______ C:\Windows\System32\svchost.exe (928)
______ C:\Windows\System32\svchost.exe (1040)
______ C:\Windows\System32\svchost.exe (1088)
______ C:\Windows\system32\svchost.exe (1104)
Locked audiodg.exe (1172)
______ C:\Windows\system32\svchost.exe (1192)
______ C:\Windows\system32\SLsvc.exe (1212)
______ C:\Windows\system32\svchost.exe (1236)
______ C:\Windows\system32\svchost.exe (1352)
______ C:\Windows\system32\rundll32.exe (1400)
______ C:\Windows\SYSTEM32\WISPTIS.EXE (1408)
______ C:\Windows\System32\spoolsv.exe (1708)
______ C:\Windows\system32\svchost.exe (1740)
______ C:\Windows\system32\taskeng.exe (1792)
______ C:\Windows\SYSTEM32\WISPTIS.EXE (1804)
______ C:\Windows\system32\Dwm.exe (1880)
______ C:\Windows\Explorer.EXE (1984)
______ C:\Program Files\Windows Defender\MSASCui.exe (304)
______ C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe (448)
______ C:\Windows\system32\taskeng.exe (472)
______ C:\Windows\system32\agrsmsvc.exe (940)
______ C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (1224)
______ C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (1852)
______ C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe (2112)
______ C:\Program Files\Bonjour\mDNSResponder.exe (2260)
______ C:\Program Files\HP\HP Software Update\hpwuSchd2.exe (2396)
______ C:\Program Files\iTunes\iTunesHelper.exe (2436)
______ C:\Windows\System32\rundll32.exe (2456)
______ C:\Windows\system32\svchost.exe (2488)
______ C:\Windows\System32\svchost.exe (2512)
______ C:\Windows\System32\svchost.exe (2560)
______ C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe (2580)
______ C:\Windows\system32\svchost.exe (2592)
______ C:\Program Files\CyberLink\Shared files\RichVideo.exe (2612)
______ C:\Windows\system32\svchost.exe (2648)
______ C:\Windows\system32\Wacom_Tablet.exe (2668)
______ C:\Program Files\AVG\AVG8\avgtray.exe (2684)
______ C:\Windows\System32\svchost.exe (2720)
______ C:\Program Files\EMACHINES\eMachines Recovery Management\eRecovery\HidChk.exe (2740)
______ C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe (2752)
______ C:\Windows\system32\SearchIndexer.exe (2792)
______ C:\Windows\system32\WUDFHost.exe (2872)
______ C:\Windows\system32\WTablet\Wacom_TabletUser.exe (3092)
______ C:\Windows\system32\Wacom_Tablet.exe (3140)
______ C:\PROGRA~1\AVG\AVG8\avgrsx.exe (3292)
______ C:\PROGRA~1\AVG\AVG8\avgnsx.exe (3300)
______ C:\Windows\System32\mobsync.exe (1972)
______ C:\Program Files\iPod\bin\iPodService.exe (3068)
______ C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe (296)
______ C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe (192)
______ C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe (3932)
______ C:\Program Files\InstallShield Installation Information\{7F811A54-5A09-4579-90E1-C93498E230D9}\setup.exe (3172)
______ C:\Windows\system32\vssvc.exe (3276)
______ C:\Windows\System32\svchost.exe (2028)
______ C:\Program Files\EMACHINES\eMachines Recovery Management\Service\ETService.exe (3052)
______ C:\Program Files\EMACHINES\eMachines Recovery Management\eRecovery\HidChk.exe (3744)
______ C:\Windows\servicing\TrustedInstaller.exe (2928)
______ C:\Program Files\InstallShield Installation Information\{7F811A54-5A09-4579-90E1-C93498E230D9}\setup.exe (1084)
______ C:\Windows\system32\WerCon.exe (1548)
______ C:\Program Files\Mozilla Firefox\firefox.exe (3352)
______ C:\Windows\system32\SearchProtocolHost.exe (2728)
______ C:\Windows\system32\SearchFilterHost.exe (2904)
______ C:\Users\Kris\Desktop\Rooter.exe (2036)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 (Start_Offset:1048576 | Length:10737418240)
\Device\Harddisk0\Partition2 --[ MBR ]-- (Start_Offset:10738466816 | Length:149302370304)
.
----------------------\\ Scheduled Tasks
.
C:\Windows\Tasks\SA.DAT
C:\Windows\Tasks\SCHEDLGU.TXT
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 16:35.51
.
C:\Rooter$\Rooter_1.txt - (15/07/2009 | 16:35.51)


I reinstalled Norton Antivirus, and that went well, but it won't perform a scan. It just sits idly when I run the scan. So, it seems as though there's something still there blocking anti-virus programs from working properly...

Edited by couplandesque, 15 July 2009 - 07:46 PM.


#11 quietman7

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Posted 15 July 2009 - 08:55 PM

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#12 couplandesque

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Posted 16 July 2009 - 07:42 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/16/2009 at 02:24 AM

Application Version : 4.26.1006

Core Rules Database Version : 3998
Trace Rules Database Version: 1938

Scan type : Complete Scan
Total Scan Time : 01:41:19

Memory items scanned : 277
Memory threats detected : 0
Registry items scanned : 6678
Registry threats detected : 0
File items scanned : 294783
File threats detected : 5

Adware.Tracking Cookie
C:\Users\Kris\AppData\Roaming\Microsoft\Windows\Cookies\kris@ad.yieldmanager[2].txt
C:\Users\Kris\AppData\Roaming\Microsoft\Windows\Cookies\Low\kris@avgtechnologies.112.2o7[1].txt
C:\Users\Kris\AppData\Roaming\Microsoft\Windows\Cookies\Low\kris@doubleclick[1].txt
C:\Users\Kris\AppData\Roaming\Microsoft\Windows\Cookies\Low\kris@microsoftwindows.112.2o7[1].txt
C:\Users\Kris\AppData\Roaming\Microsoft\Windows\Cookies\Low\kris@tribalfusion[1].txt


I was only able to get SUPERAntiSpyware to install when I re-named the .exe file to something else. It seems like the virus might still be there, and it's preventing some anti-virus programs from running. Norton is still idle when I try to run a scan. This is the weirdest virus ever.

Kris

#13 quietman7

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Posted 16 July 2009 - 12:53 PM

Please perform an online scan with Kaspersky Online Virus Scanner.
(Requires free Java Runtime Environment (JRE) be installed before scanning for malware as ActiveX is no longer being used.)
  • Click on the Posted Image ...button.
  • The program will launch and fill in the Information section ... on the left.
  • Read the "Requirements and Limitations" then press... the Posted Image ...button.
  • The program will begin downloading the latest program and definition files.
    It takes a while... please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image ...button, if you made any changes.
  • Now under the Scan section on the left:Select My Computer
  • The program will start and scan your system. This will run for a while, be patient... let it run.
    Once the scan is complete, it will display if your system has been infected.
  • Save the scan results as a Text file ... save it to your desktop.
  • Copy and paste the saved scan results file in your next reply.

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#14 couplandesque

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Posted 17 July 2009 - 11:11 AM

I ran the Kaspersky scan, but it didn't find anything (and so it didn't create a log).

The symptoms are still there, though. Norton won't scan, and links are still re-directed.

Kris

#15 quietman7

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Posted 17 July 2009 - 05:03 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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