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Explorer.exe loading issue


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#1 jconners

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Posted 14 July 2009 - 07:32 AM

I recently had a trojan horse issue that has now been cleared but one problem still lingers. That is, when I start up, explorer.exe hangs. The Windows background, all of my desktop icons, and the start button and the icons on the left side of the task bar load correctly; however the icons on the right side of the taskbar don't appear. If I move the cursor (arrow) down over the task bar I get an hourglass and clicking on any of the desktop icons doesn't produce any effect.

I have figured out a workaround to this issue:
If I Ctrl-Alt-Del to get to task manager I can select to restart. When I do that I get the dialog "countdown" box telling me that explorer.exe is being closed and I can select End Now or wait until the blue bar gets all the way across. If I wait for the blue bar I get a Cancel option as well as an End Now option. If I select Cancel, the "countdown" box comes on again and if I wait for the blue bar a second time and select Cancel a second time, the dialog boxes clear, the taskbar loads correctly, all icons are active and everything operates normally.

I really don't like this workaround but at least I can get things going correctly. Is there a fix to this issue other than using this workaround?

Thanks in advance for the help.

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#2 hamluis

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Posted 14 July 2009 - 11:13 AM

I would run the sfc /scannow command or attempt a repair install.

Malware and removal of same...may result in damaged/missing system files. The two suggestions above address such situations.

Description of Windows XP System File Checker (Sfc.exe) - http://support.microsoft.com/?kbid=310747

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

How to Perform a Windows XP Repair Install (Stevens) - http://www.michaelstevenstech.com/XPrepairinstall.htm

Louis




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