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Office 2007 suite will NOT run on XP SP3


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#1 Feenixaz

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Posted 14 July 2009 - 04:24 AM

Here is where I'm at, when I click on MS Word, nothing opens. In Task Manager, winword.exe runs for about 2-3 seconds then disappears. "winword /a" (safe mode?) does the same thing. Excel, same thing. No error messages, nothing in Event Viewer!

Now here's what lead up to it, the user installed Office 2007 Ultimate, via a download from school website, and for some reason it didn't work. After a reinstall or two, it was completely fouled up. The program was essentially missing, yet was listed in Add/Remove. When you click Remove, an hourglass appears then just goes back to Add/Remove after about 10 seconds. I installed MS Windows Installer 4.5, rebooted, and was able to then install Office 2007, then Uninstall, delete office12 user folder, reinstall, no change.

Ran Office self diagnostic tool, says everything is Fine.

Adobe Reader 9.1 had recently been installed, and that may be the culprit, because of the way that is acting. In Add/Remove it gives an error message, can't remove, and when you download the installer, it gives an error, can't install. It opens okay, but when you print a PDF, it gives an error, saying no pages have been selected to print. Foxit Reader works okay. Adobe is trashed, is there a manual way to remove it? I couldn't find an uninstaller tool.

Found a MSKB article that was semi-specific to this problem, but did not help. I think at this point a system restore would either fail or just cause problems. I ran dial-a-fix, ran the security fix, what is there left to do?

I'm stuck, Office won't run, but diag says its fine! The Installer 4.5 helped me be able to Install, then uninstall Office, but it still won't run. Process lives for about 2 seconds, then quits with no event logged, no err msg.

Any help greatly appreciated

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#2 Feenixaz

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Posted 20 July 2009 - 03:08 AM

Solved.

Used Revo to uninstall Office and Adobe software, cleaned registry with Eusing, updated bios from old version... and voila, it worked. I suspect Adobe software fouled it up , procmon reported insufficient resource on a bunch of registry calls. -Just needed some cleaning, and worked fine. Too bad Microsoft diagnostic couldn't detect anything, that reported there were no errors with the app.

#3 garmanma

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Posted 20 July 2009 - 03:34 PM

Thank you for posting your solution so that others may benefit
Mark
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