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computer shuts down when i run any scans with AV etc


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#1 ThE_RoGuE

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Posted 13 July 2009 - 04:32 PM

hi team i am currently using an Acer aspire 5610 with XP SP2, i had norton running but it expired and my daughter was using comp unprotected..i realised and uninstalled and downloaded avg free when i tried to scan the computer shuts down after a few minutes of running scan, i then tried spybot but got the same results. i didn't know if i should run HijackThis and post a log so thought i would leave it until instructed otherwise...thx in advance fellas

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#2 Budapest

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Posted 14 July 2009 - 05:50 PM

Try running a scan with AVG in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ThE_RoGuE

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Posted 14 July 2009 - 06:30 PM

i tried running AVG in safe mode as well as superantispyware but got nowhere.. i then tried malwarebytes anti malware in safe mode but this seems to have quarantined a system file ( c:\windows\system32\drivers\beep.sys (fake.beep.sys) -> quarantined and deleted )

#4 Budapest

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Posted 14 July 2009 - 06:39 PM

Try a free online scan:

http://housecall.trendmicro.com/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 ThE_RoGuE

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Posted 14 July 2009 - 07:44 PM

just finished running housecall but got no threats detected there either..immediately after the scan ended the machine shut itself down again tho..seems that all security related programmes have been affected in some way possibly deeming them ineffective??

#6 Budapest

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Posted 14 July 2009 - 07:54 PM

Try to run this scan. If it won't install try renaming the mbam-setup.exe file to winlogon.exe and try again.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 ThE_RoGuE

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Posted 14 July 2009 - 08:28 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2432
Windows 5.1.2600 Service Pack 2

15/07/2009 02:26:25
mbam-log-2009-07-15 (02-26-24).txt

Scan type: Quick Scan
Objects scanned: 95230
Time elapsed: 7 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\beep.sys (Fake.Beep.sys) -> Quarantined and deleted successfully.

#8 Budapest

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Posted 14 July 2009 - 08:33 PM

Please download RootRepeal Rootkit Detector and save it to your Desktop.

* Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
* Click this link to see a list of such programs and how to disable them.
* Create a new folder on your hard drive called RootRepeal (C:\RootRepeal) and extract (unzip) RootRepeal.zip. (click here if you're not sure how to do this. Vista users refer to this link.)
* Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the Files tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 ThE_RoGuE

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Posted 14 July 2009 - 08:59 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/15 02:57
Program Version: Version 1.3.2.0
Windows Version: Windows XP Media Center Edition SP2
==================================================

Hidden/Locked Files
-------------------
Path: C:\HIBERFIL.SYS
Status: Locked to the Windows API!

Path: C:\Documents and Settings\John\Local Settings\Temporary Internet Files\Content.IE5\M1YPUFMX\
Status: Locked to the Windows API!

Path: C:\Documents and Settings\John\Local Settings\Temporary Internet Files\Content.IE5\YGLT6LY7\m^ ͫ‰
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\John\Local Settings\Temporary Internet Files\Content.IE5\YGLT6LY7\m
Status: Locked to the Windows API!

Path: C:\Documents and Settings\John\Local Settings\Temporary Internet Files\Content.IE5\YGLT6LY7\m^ ∩═. 
Status: Visible to the Windows API, but not on disk.

#10 Budapest

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Posted 14 July 2009 - 09:11 PM

Run another Malwarebytes scan and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 ThE_RoGuE

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Posted 15 July 2009 - 06:15 AM

nothing found on mbam this time..when i turn on comp now i get a message saying generic host for win32 needs to close or something like that..here is the mbam log tho


Malwarebytes' Anti-Malware 1.39
Database version: 2432
Windows 5.1.2600 Service Pack 2

15/07/2009 12:12:22
mbam-log-2009-07-15 (12-12-22).txt

Scan type: Quick Scan
Objects scanned: 95062
Time elapsed: 6 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

#12 Budapest

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Posted 15 July 2009 - 04:16 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 ThE_RoGuE

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Posted 16 July 2009 - 11:39 AM

thanks for all your help my friend but i got frustrated and decided on a fresh windows install...i did some research and felt that it was possible that i was infected by Virut...i appreciate your efforts all the same..thanks again :thumbsup:

#14 Budapest

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Posted 16 July 2009 - 04:39 PM

You're welcome. Often reinstalling Windows is the quickest and easiest way of dealing with a major infection.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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