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Windows Fault no icons or taskbar


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#1 Jase90

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Posted 13 July 2009 - 04:27 PM

HI

When i start my PC it runs thru the start up and everything seems normal, windows is starting blue screen, It then goes to my desktop shows the background picture, and a cursor in the middle of the screen, but there are no icons down the left side of the screen, and no taskbar along the bottom. After a moment the task bar flashes up then goes again, I can ctrl/alt/del to get the task manager up, and try to start things in new task but internet will not conect. If i start in safe mode, or safe mode with directory controls(or defaults)cant remember, it start with a black screen in safe mode with small icons, but I can access the internet. any help with this would be much appreciated.

Regards

Jase

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#2 Budapest

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Posted 14 July 2009 - 05:50 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Jase90

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Posted 14 July 2009 - 10:46 PM

RegUBP2b-Jason.reg;D:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
c.exe;D:\Documents and Settings\Jason\Local Settings\temp;Trojan.MulDrop.32597;Deleted.;
e.exe;D:\Documents and Settings\Jason\Local Settings\temp;Trojan.PWS.Panda.114;Deleted.;
f.exe;D:\Documents and Settings\Jason\Local Settings\temp;Trojan.DownLoad.40353;Deleted.;
GTDownAO_106.ocx;D:\Program Files\Common Files\AolCoach\en_en;Adware.Gdown;Incurable.Moved.;

#4 Budapest

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Posted 14 July 2009 - 10:50 PM

Any improvement?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Jase90

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Posted 15 July 2009 - 10:15 AM

hello, no not really, since posting when its turned on the backroung comes on, and finally the icons come on, but it takes a long time before you can open anything, it is very very slow, if i reboot and open in safe mode with Directory service restore mode, it runs much faster, but is still in safe mode.

cheers

jase

#6 Budapest

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Posted 15 July 2009 - 04:37 PM

See if you can get this scan to run in Safe Mode.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Jase90

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Posted 15 July 2009 - 08:33 PM

hi the results are:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/15/2009 at 06:09 PM

Application Version : 4.26.1000

Core Rules Database Version : 3997
Trace Rules Database Version: 1937

Scan type : Complete Scan
Total Scan Time : 02:22:20

Memory items scanned : 210
Memory threats detected : 0
Registry items scanned : 6210
Registry threats detected : 8
File items scanned : 68977
File threats detected : 2

Trojan.RootKit/Gen
HKLM\System\ControlSet001\Services\bommn
D:\WINDOWS\SYSTEM32\DRIVERS\CSRDSZMLDAHYLRV.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_bommn
HKLM\System\ControlSet021\Services\bommn
HKLM\System\ControlSet021\Enum\Root\LEGACY_bommn
HKLM\System\ControlSet022\Services\bommn
HKLM\System\ControlSet022\Enum\Root\LEGACY_bommn
HKLM\System\CurrentControlSet\Services\bommn
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_bommn

Trojan.Unknown Origin
D:\PROGRAM FILES\PQDVD\PQ DVD TO IPOD VIDEO SUITE\PQ DVD TO IPOD VIDEO CONVERTER\REG.HTML


When it rebooted i let it do it normally, and it went to desktop with icons, but they appered instantly all at once, and starting superspyware, caused machine to reset!! so i had to do the last part of procedure, log etc, in safe mode, and then into same mode with directories, to use internet.

Jase

#8 Budapest

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Posted 15 July 2009 - 08:37 PM

Please download RootRepeal Rootkit Detector and save it to your Desktop.

* Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
* Click this link to see a list of such programs and how to disable them.
* Create a new folder on your hard drive called RootRepeal (C:\RootRepeal) and extract (unzip) RootRepeal.zip. (click here if you're not sure how to do this. Vista users refer to this link.)
* Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the Files tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Jase90

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Posted 16 July 2009 - 01:03 AM

hi
rootrepeal text file:
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/15 22:59
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: D:\HIBERFIL.SYS
Status: Could not get file information (Error 0xc0000102)

Path: D:\WINDOWS\{00000000-00000000-00000009-00001102-00000002-80611102}.BAK
Status: Could not get file information (Error 0xc0000102)

Path: D:\WINDOWS\SYSTEM32\hjgruijsgntjxd.dll
Status: Invisible to the Windows API!

Path: D:\WINDOWS\SYSTEM32\hjgruiullhrjmo.dat
Status: Invisible to the Windows API!

Path: D:\WINDOWS\SYSTEM32\hjgruinnsmcopt.dll
Status: Invisible to the Windows API!

Path: D:\WINDOWS\SYSTEM32\hjgruitixtnxvb.dll
Status: Invisible to the Windows API!

Path: D:\WINDOWS\Prefetch\¨ªJED~1.PF
Status: Invisible to the Windows API!

Path: D:\WINDOWS\Prefetch\¿¬JED~1.PF
Status: Visible to the Windows API, but not on disk.

Path: D:\WINDOWS\SYSTEM32\DRIVERS\hjgruixvnmxdye.sys
Status: Invisible to the Windows API!

Path: D:\WINDOWS\$HF_MIG$\KB971633\SP3QFE\QUARTZ.DLL
Status: Could not get file information (Error 0xc0000102)

Path: D:\Documents and Settings\Jason\Application Data\Real\Msg\Category.dat
Status: Could not get file information (Error 0xc0000102)

Path: D:\Documents and Settings\All Users\Application Data\AOL\ACS\1.0\Localities
Status: Could not get file information (Error 0xc0000102)

Path: D:\Documents and Settings\All Users\Application Data\AOL\ACS\1.0\Localities.new
Status: Could not get file information (Error 0xc0000102)

Path: D:\Documents and Settings\All Users\Application Data\AOL\ACS\1.0\SWUPDATE\swupdate.conf
Status: Could not get file information (Error 0xc0000102)

Path: D:\Documents and Settings\All Users\Application Data\AOL\AOLDiag\AOL\ACSD\Win32\4.7.30.10\PERMDATA.BOX
Status: Could not get file information (Error 0xc0000102)



Cheers

Jase

#10 Budapest

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Posted 16 July 2009 - 01:09 AM

Rerun Rootrepeal. After the scan completes, go to the files tab and find this file:

D:\WINDOWS\SYSTEM32\DRIVERS\hjgruixvnmxdye.sys

Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.

Then run a quick-scan with Malwarebytes:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Jase90

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Posted 16 July 2009 - 08:43 AM

Hi

Mbam file:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

16/07/2009 06:37:26
mbam-log-2009-07-16 (06-37-26).txt

Scan type: Quick Scan
Objects scanned: 84772
Time elapsed: 5 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
D:\WINDOWS\system32\drivers\str.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
d:\WINDOWS\system32\hjgruijsgntjxd.dll (Trojan.Agent) -> Quarantined and deleted successfully.
d:\WINDOWS\system32\hjgruinnsmcopt.dll (Trojan.Agent) -> Quarantined and deleted successfully.
d:\WINDOWS\system32\hjgruitixtnxvb.dll (Trojan.Agent) -> Quarantined and deleted successfully.
d:\WINDOWS\system32\drivers\hjgruixvnmxdye.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Regards

Jase

#12 Budapest

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Posted 16 July 2009 - 04:19 PM

Reboot, run another Malwarebytes scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Jase90

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Posted 16 July 2009 - 05:03 PM

hi

2nd malaware report:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

16/07/2009 15:01:34
mbam-log-2009-07-16 (15-01-34).txt

Scan type: Quick Scan
Objects scanned: 87213
Time elapsed: 5 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Regards

Jase

#14 Budapest

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Posted 16 July 2009 - 05:08 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 Jase90

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Posted 16 July 2009 - 06:55 PM

Hi

i have done that and on Add/remove programs, my java is:

Java™ 6 Update 14 size 90.46MB


is that what you meant?

regards
Jase




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