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Got infected and can't fix it


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#1 maghy7

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Posted 13 July 2009 - 12:35 PM

Hello and thank you in advance,

Friday my laptop got infected with something called system security 2009, a little window kept popping up on the bottom where two icons were, one was a shield, the other one a red circle with a white x, I also had a wallpaper telling me I was infected, I also have a desktop and here is where I'm typing from since I can't connect to the Internet from the laptop, that is something the virus also did, I tried to find solutions on the internet, I ran my laptop on safe mode and looked under a few folders for new .dll and .exe files that were created on that day and deleted them, after a few attempts doing this and also regaining access to the task bar (which I also couldn't before) I got the pop up window to stop and the icons are not there anymore, also I got rid of the wall paper, I tried downloading malaware products to an external hardware so I could run them on the laptop but when I look for them they show up as .xml files not .exe, since I can't access the internet there is no way for me to download anything else, finally later on saturday I got internet access through my wireless and was able to download spyware doctor and got to scan the laptop and got rid of a bunch of bad stuff, since then I haven't been able to get on the internet wired or wireless, my computer is getting very slow and I can't do anything, open the things I download to the external hard drive, get on the internet or run the anti virus, I'm also getting this message from google when I start the computer up that says google installer has encountered a problem, I need mayor help. I have windows xp.

PS: Now to top it all of when I tried to remove my external hard drive I got a message that said can't close generic volume, what is this?? is my external hard drive compromised as well??

thank you!

Edited by maghy7, 13 July 2009 - 01:23 PM.


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#2 maghy7

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Posted 13 July 2009 - 04:51 PM

^bump :thumbsup:

#3 Budapest

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Posted 13 July 2009 - 04:58 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 maghy7

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Posted 13 July 2009 - 06:18 PM

Hi Budapest and thank you for helping me out, I can't get on the internet to download what you are asking me to, neither can I download it to a cd or my external hard drive because when I try to open anything from there it won't show up, what else can I do?

thank you!

#5 Budapest

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Posted 13 July 2009 - 06:26 PM

You can try their live CD:

http://www.freedrweb.com/livecd/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 maghy7

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Posted 14 July 2009 - 07:04 AM

Hello again,

I was not able to download anything to a CD/DVD last night from my desktop, seems like my work computer doesn't have a burner, is there any way I could make my internet work on my laptop at least for a few minutes so I can download it? I'm stuck here... :thumbsup:

thank you!

#7 Budapest

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Posted 14 July 2009 - 04:21 PM

Try this:

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 maghy7

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Posted 14 July 2009 - 07:21 PM

It didn't work, I still can't get on the internet... oh and the dns was already set up to obtain servers automatically, it looked like they weren't changed, can you think of another way? this is so frustrating...

thank you!

#9 Budapest

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Posted 14 July 2009 - 07:24 PM

You could try booting into Safe Mode with Networking.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 maghy7

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Posted 15 July 2009 - 06:26 AM

ok I was able to get on the internet and download DrWeb, I did the scan part and all and my question is, after this...

Click Select All, then choose Cure > Move incurable.
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.


what am I supposed to do? because if I try to x out of it it tells me that the list of detected threats contains objects to which no actions were applied, what do I do then? the viruses found now some say deleted and some say moved.

thanks!

#11 maghy7

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Posted 15 July 2009 - 10:25 AM

b.exe;c:\documents and settings\amy.amy.000\local settings\temp;Trojan.Cognac;Deleted.;
at1394.sys;c:\windows\system32;Trojan.NtRootKit.2785;Deleted.;
dllhosts.exe;c:\windows\system32;Trojan.MulDrop.23586;Deleted.;
doskeys.exe;c:\windows\system32;Trojan.MulDrop.23586;Deleted.;
hjgruirfbothhy.sys;c:\windows\system32\drivers;BackDoor.Tdss.294;Deleted.;
pcmstub.sys;c:\windows\system32;Trojan.DownLoad.40347;Deleted.;
c.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Siggen.2478;Deleted.;
db.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.MulDrop.32614;Deleted.;
e.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Cognac;Deleted.;
ecwsxrmaon.tmp;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Click.25308;Deleted.;
f.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Siggen.2478;Deleted.;
h.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Cognac;Deleted.;
i.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Siggen.2478;Deleted.;
j.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Cognac;Deleted.;
k.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Siggen.2478;Deleted.;
k56kshhui43wyugheh66hjfdsn44.exe\sopidkc.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp\k56kshhui43wyugheh66hjfdsn44.exe;Trojan.DownLoad.40302;;
k56kshhui43wyugheh66hjfdsn44.exe\tpsaxyd.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp\k56kshhui43wyugheh66hjfdsn44.exe;Trojan.Bfkq.32;;
k56kshhui43wyugheh66hjfdsn44.exe\wiawow32.sys;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp\k56kshhui43wyugheh66hjfdsn44.exe;Trojan.Click.26455;;
k56kshhui43wyugheh66hjfdsn44.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Archive contains infected objects;Moved.;
prun.tmp;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.Click.25308;Deleted.;
Setup+Patch.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.MulDrop.23586;Deleted.;
vcru_1247363197.exe;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.MulDrop.32611;Deleted.;
zjhufhdfe.exe;C:\Documents and Settings\Amy Anderson-Chavez.AMY.000\Local Settings\Temp;Trojan.DownLoad.40106;Deleted.;
~TM9.tmp;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp;Trojan.PWS.Multi.35;Deleted.;
SkillJamLoader.dll;C:\Documents and Settings\Amy.AMY.000\Local Settings\Temp\SkillJam\SecurePlayerInstall\InternetExplorer;Program.PopcapLoader.origin;Incurable.Moved.;
w[1].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\0DBFSHFY;Trojan.Bfkq.32;Deleted.;
w[2].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\0DBFSHFY;Trojan.Bfkq.32;Deleted.;
w[3].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\0DBFSHFY;Trojan.Bfkq.32;Deleted.;
w[4].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\0DBFSHFY;Trojan.Bfkq.33;Deleted.;
w[5].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\0DBFSHFY;Trojan.Bfkq.35;Deleted.;
w[1].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\D2FJZXYZ;Trojan.Bfkq.35;Deleted.;
w[1].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.33;Deleted.;
w[2].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.33;Deleted.;
w[3].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.33;Deleted.;
w[5].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.33;Deleted.;
w[6].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.35;Deleted.;
w[7].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.35;Deleted.;
w[8].bin;C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ERSZ6JWU;Trojan.Bfkq.35;Deleted.;
ad_tags2[1].js;C:\Documents and Settings\Mamis\Local Settings\Temporary Internet Files\Content.IE5\LWGZ9TKP;Exploit.PDF.2;Incurable.Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\AOL Setup\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Online Services\AOL Setup\comps\coach;Archive contains infected objects;Moved.;
6to4v32.dll;C:\WINDOWS\system32;Win32.HLLM.Beagle.268;Deleted.;
hjgruidrhxswdn.dll;C:\WINDOWS\system32;BackDoor.Tdss.265;Deleted.;
UACjtmpqjotoqxrfhcjb.dll;C:\WINDOWS\system32;BackDoor.Tdss.105;Deleted.;
UACqaitqskwkbmdqxobr.dll;C:\WINDOWS\system32;BackDoor.Tdss.49;Deleted.;
UACyktexrqujoypwycpk.dll;C:\WINDOWS\system32;Trojan.Packed.365;;
wiawow32.sys;C:\WINDOWS\system32;Trojan.Click.26455;Incurable.Moved.;
wiwow64.exe;C:\WINDOWS\system32;Trojan.Bfkq.35;Deleted.;
hjgruirfbothhy.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.294;Deleted.;
hjgruilyoowasard.tmp;C:\WINDOWS\Temp;BackDoor.Tdss.265;Deleted.;
hjgruipvnyrbrlon.tmp;C:\WINDOWS\Temp;BackDoor.Tdss.265;Deleted.;
tmp0_820092368006.bk.old;C:\WINDOWS\Temp;Trojan.Bfkq.35;Deleted.;
txpxr_259098334654.b1k;C:\WINDOWS\Temp;Trojan.DownLoad.40103;Incurable.Moved.;
txpxr_350099892171.b1k;C:\WINDOWS\Temp;Trojan.DownLoad.40291;Deleted.;


thank you

Edited by maghy7, 15 July 2009 - 11:31 AM.


#12 Budapest

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Posted 15 July 2009 - 04:41 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 maghy7

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Posted 15 July 2009 - 05:42 PM

after dowloading it when I double click to install it nothing happens... nothing comes up.

thanks

PS: I'm still connected to the internet

#14 Budapest

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Posted 15 July 2009 - 05:50 PM

Rename this file:

mbam-setup.exe

to this:

winlogon.exe

Then double-click the file and see if it will install.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 maghy7

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Posted 15 July 2009 - 06:13 PM

ok, I changed the name and when the set up was finalizing it got stuck, nothing else happened, now I have the malware icon on my desktop but it won't open either.

thanks!




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