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msantispyware2009 [Moved]


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3 replies to this topic

#1 TBobs

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Posted 13 July 2009 - 09:23 AM

I would appreciate ANY help with this problem:
My HP Laptop was attacked by MSANTISPYWARE2009 and I am not able to OPEN or INSTALL any files.
I have difficulty doing anything other than looking at emails or searching the web.
Thanks
TBobs

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#2 Eric RBA

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Posted 13 July 2009 - 12:12 PM

Hello,

There are instructions for the removal of this program, but seeing as you cannot run or install programs you need a little further assistance first. Hopefully I can assist you in removing that nasty little bugger from your laptop. You'll need to boot up in Safe Mode in order to be able to start cleaning things up first. The program may be in your programs and software list, so once you're in Safe Mode, go to the start menu and open up the Control Panel. Choose the Programs and Features option and then look for MS Antispyware 2009. If it's there, right click on it and choose uninstall. I expect that you should be able to perform that operation in Safe Mode. Once you've gotten through that process please post for more instruction.

Meanwhile, as you're doing that you will need to download some virus/malware removal tools on another computer to be loaded on your laptop. If you're able to access the internet on a DIFFERENT machine, get these programs downloaded and place the installer files on a flash drive or CD, whichever is easiest for you. Don't load or run them until you get more instruction though.

http://download.cnet.com/Malwarebytes-Anti...&tag=button

http://www.spybotupdates.com/files/spybotsd162.exe

http://download.cnet.com/AVG-Anti-Virus-Fr...cdlPid=11014801

Thanks,
Eric

PS - The instructions for the removal of this were posted in Dec 2008 for reference - http://www.bleepingcomputer.com/virus-remo...ntispyware-2009
I would never ask a person to do something that I wouldn't do myself.

#3 Orange Blossom

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Posted 13 July 2009 - 04:00 PM

Hello TBobs,

I'm moving this topic to the Am I Infected forum for you

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#4 garmanma

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Posted 16 July 2009 - 09:24 PM

As was suggested .Start out with Malwarebytes


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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