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PSW.AGENT.ABEP


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#1 Vic East

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Posted 12 July 2009 - 05:31 PM

Hi boopme
I'm joining this thread as I have the same problem as Lenzman.

I have done everything you suggested. Finally, at the end of nearly an hour of scanning in Safe Mode, the SUPER came up with absolutely nothing.

To put you in the picture, a week ago a big red message suddenly appeared on the screen advising that, a virus had been detected and to 'click' immediately to stop it. My wife did just that. I have since spent hours and hours trying to remove it. But no matter what you cancel, the next time you log on (or go on line) all the advertising and pop-ups re-appear. The virus warning is just a picture which hijacks the desktop wallpaper program. You can't change it unless you delete it in WINDOWS/system32. But it still comes back again. Eventually, I started cancelling any file that appeared at the same time as the program got downloaded (which unfortunately cancelled my XP registration too!). But at least that seems to have got rid of the pop ups at last.

However, every half hour or so, my AVG opens a warning window advising multiple viruses found. When you try to delete them, some go, but one always comes up with 'cannot find the file'. Thats the file that ends in bacon[1].exe. Strange, because a search of my computer cant find that file either. The files that it does delete usually end in a three digit number.exe. But a different three number .exe comes up each time the warning re-appears.

Got any further ideas? Especially as to why my AVG thinks that, a non-existent file (that it cannot heal because it knows it's non-existent) has become infected with Trojan Horse.

Edited by Vic East, 12 July 2009 - 05:33 PM.


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#2 boopme

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Posted 12 July 2009 - 07:54 PM

Hello and welcome. I have split you to your own topic itwill be too confusing for all and it's always just better to have your own topic.

Please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Vic East

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Posted 13 July 2009 - 04:55 PM

Hi Boopme,
Thank you very much for the info. However, I want to let you know that the info that I follwed yesterday, for Lenzman did, in fact, work. Even though the SUPER did not find anything, since I ran it, I have not had any AVG 'found infection' messages since.

I use Malware Bites program regularly. When I had the main problem, last week, it kept finding the same 9 infections. But it seemed unable to find the program that was replacing the deleted files.

The good news is that none of my virus / malware checkers have found anything in the last 24 hours. And my all my normal programs are back up to speed.

Thanks for your help.

Edited by Vic East, 13 July 2009 - 04:58 PM.


#4 boopme

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Posted 13 July 2009 - 08:32 PM

Ok that's cool! MBAM was just upgraded to 1.39 so you may want to run it again..

Then you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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